EXAM 2025/2026 COMPLETE
QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES || 100%
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1. A value chain is the sequence of activities that begins with raw
materials.
What result does a value chain end with? - ANSWER ✓ Delivery
of products or services
2. What describes dimensions of conflict-handling intentions? -
ANSWER ✓ Cooperativeness and assertiveness
A supervisor assigned office space to three new employees. The
employees were upset by the offices they were given. The first had
a large office but wanted a window, the second had a new
computer but wanted room for some plants, and the third had a
window but needed high-speed computing to perform the job well.
3. Which conflict resolution technique can the supervisor use to
create a win-win solution for these employees? - ANSWER ✓
Expansion of resources
A corporation is experiencing dysfunction in their work teams. The
team leader plans to realign work groups based on employees'
work locations, and also to alter rules and regulations in the groups
and make additional changes to "shake things up a bit."
, 4. Which conflict-stimulation technique is the team leader applying? -
ANSWER ✓ Restructuring the organization
5. Which type of control system is being implemented when
management uses prices, profit centers, and exchange relationships
as a control? - ANSWER ✓ Market control
6. What is the fourth step of the control process which ensures that
operations are adjusted to achieve planned results? - ANSWER ✓
Taking corrective action
A corporation recently disbanded its flex time schedule for
employees and now requires that all employees work 9:00 a.m. to
6:00 p.m. Monday through Friday. The employees banded together
in opposition of the change.
7. What were the employees of the corporation experiencing? -
ANSWER ✓ Timing
The manager of the human resources department at a corporation
agreed to authorize one-hour lunch breaks for all employees of the
organization as long as the production manager agreed to shorten
the morning and afternoon breaks of all employees to 15 minutes.
8. Which approach were the managers using to enlist cooperation for
the change? - ANSWER ✓ Negotiation and reward
9. A corporation offers concrete incentives such as higher wages for
cooperation with change.
Which strategy is the corporation using to overcome resistance to
change? - ANSWER ✓ Facilitation and support
10. During a final job interview, the hiring manager asks
candidates about age and national origin. Some of the rejected
candidates suspect they did not get the job because of their age.