Employees are known as __________ customers.
A. Potential
B. Happy
C. Easy
D. Internal - D. Internal
Employees deserve less respect than customers.
A. True
B. False - B. False
Groups of individuals who invest money in various types of companies in search of making a
profit are known as which of the following?
A. Investors
B. Capitalists
C. Socialists
D. Investing entrepreneurs - A. Investors
How many steps are in the handling complaints cycle?
A. Three
B. Four
C. Five
D. Six - C. Five
If a customer's request is unreasonable, it is all right to say no.
A. True
,B. False - A. True
In the event that the borrower is unable to repay the loan, the _________ which was pledged
toward the loan will be taken as payment.
A. Interest
B. Capital
C. Collateral
D. Conditions - C. Collateral
Money invested in the business by the borrower is ______________.
A. Interest
B. Collateral
C. Credit
D. Capital - D. Capital
_________ is a fee for borrowing which is a set percentage of the amount borrowed.
A. Financing
B. Interest
C. Equity
D. Collateral - B. Interest
__________ structures are laid-back and undefined.
A. Matrix
B. Learning
, C. Informal
D. Staff - C. Informal
____________ is the most critical of the "Five Cs" of credit analysis because it refers to how
exactly the borrow intends to repay the loan.
A. Capacity
B. Character
C. Capital
D. Conditions - A. Capacity
A _________ is a legal agreement between two or more people and is the least common form
of business.
A. Franchise
B. Partnership
C. Sole proprietorship
D. Corporation - B. Partnership
A borrower's interest rate can be determined using which of the following?
A.Loan amounts
B.Loan terms
C.Credit scores
D.Repayment schedules - C.Credit scores
According to a recent study, what percentage of complaints went untold?
A. 49 percent
B. 68 percent
C. 81 percent