Certified Building Official MM Management
Module Study Guide 2025
Regardless of the high degree of professionalism attained by members of the building
department in its conduct of things scientific and technical, it will be judged more critically on
____________. - CORRECT ANSWER✔✔its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC
contain sections that allow for the approval of alternatives to gain code compliance. One of the
best tools available to an inspector in approving alternative materials and methods is
_____________. - CORRECT ANSWER✔✔utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in
the construction process and in achieving safe buildings. - CORRECT ANSWER✔✔collaborative
effort
One indication of poor time management on the part of an inspector is that the ___________. -
CORRECT ANSWER✔✔inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside
about the decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried
someone will find out? This type of questioning is called ____________. - CORRECT
ANSWER✔✔the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. - CORRECT
ANSWER✔✔public opinion
, Whose responsibility is it to acquaint the political body with the purpose of the building
department and the need to refrain from becoming involved in the daily operations of the
building department? - CORRECT ANSWER✔✔the building official
Coordination between departments is often inadequate. _________ is a method that provides
solutions to a fractured process. - CORRECT ANSWER✔✔The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable
companies that make up the tax base such as owners of commercial real estate? - CORRECT
ANSWER✔✔The chamber of commerce
Performance measures and indicators are used to determine the __________ and __________
of the staff's work activities. - CORRECT ANSWER✔✔quality, quantity
The challenge in any department seems to be managing _________, such as personal
appearance, manners and communication skills. - CORRECT ANSWER✔✔intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon
against ________ the code enforcement process - CORRECT ANSWER✔✔ignorance of
The best attitude for members of the building safety department to adopt when dealing with a
member of the public is _________. - CORRECT ANSWER✔✔patience
Code education begins at the highest levels of the organization through policies and
__________ of the building department, which may include public presentations to interested
groups. - CORRECT ANSWER✔✔outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What
does CRM stand for? - CORRECT ANSWER✔✔Customer Relationship Management
Module Study Guide 2025
Regardless of the high degree of professionalism attained by members of the building
department in its conduct of things scientific and technical, it will be judged more critically on
____________. - CORRECT ANSWER✔✔its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC
contain sections that allow for the approval of alternatives to gain code compliance. One of the
best tools available to an inspector in approving alternative materials and methods is
_____________. - CORRECT ANSWER✔✔utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in
the construction process and in achieving safe buildings. - CORRECT ANSWER✔✔collaborative
effort
One indication of poor time management on the part of an inspector is that the ___________. -
CORRECT ANSWER✔✔inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside
about the decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried
someone will find out? This type of questioning is called ____________. - CORRECT
ANSWER✔✔the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. - CORRECT
ANSWER✔✔public opinion
, Whose responsibility is it to acquaint the political body with the purpose of the building
department and the need to refrain from becoming involved in the daily operations of the
building department? - CORRECT ANSWER✔✔the building official
Coordination between departments is often inadequate. _________ is a method that provides
solutions to a fractured process. - CORRECT ANSWER✔✔The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable
companies that make up the tax base such as owners of commercial real estate? - CORRECT
ANSWER✔✔The chamber of commerce
Performance measures and indicators are used to determine the __________ and __________
of the staff's work activities. - CORRECT ANSWER✔✔quality, quantity
The challenge in any department seems to be managing _________, such as personal
appearance, manners and communication skills. - CORRECT ANSWER✔✔intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon
against ________ the code enforcement process - CORRECT ANSWER✔✔ignorance of
The best attitude for members of the building safety department to adopt when dealing with a
member of the public is _________. - CORRECT ANSWER✔✔patience
Code education begins at the highest levels of the organization through policies and
__________ of the building department, which may include public presentations to interested
groups. - CORRECT ANSWER✔✔outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What
does CRM stand for? - CORRECT ANSWER✔✔Customer Relationship Management
