Customer Sales and Service Study Guide
questions and answers 2025/2026
1.Which Of The following Is a term for physical goods that are bought and sold?
A. Sales
B. Products
C. Pricing
D.Services - answerB. Products
2.Which Of The following Is a standard term that describes the audience of retail stores—that is, the
people who will buy things from the stores?
A. Manufacturers
B. Wholesalers
C. Buyers
D. Customers - answerD. Customers
3.Which of the following Is a term for intangible things, such as providing delivery, that are sold by
retailers?
A. Gifts
B. Training
C. Services
D. Products - answerC. Services
4.What kinds of things does a manufacturer produce?
A. Raw materials
B. Fossil fuels
C. Services
D. Finished products - answerD. Finished products
, 5.Which Of the following holds large quantities of product that are later sent either to retail locations or
directly to customers?
A. Manufacturer
B, Wholesaler
C. Distribution center
D, Retailer - answerC. Distribution center
6.Which of the following terms best describes a grower of potatoes
A. Manufacturer
B. Wholesaler
C. Distribution Center
D. Retailer - answerA. Manufacturer
7.The majority of retailers are:
A. Independently owned
B. Corporations
C. Franchises
D. Online Only - answerA. Independently owned
8.Which of the following is the term for the retailing approach that places the focus on creating a
seamless shopping experience for customers by integrating multiple channels?
A. Multichannel
B. Omnichannel
C. Integrated Channel
D. Seamless Channel - answerB. Omnichannel
9.Which of the following is the standard definition of a retail ecosystem?
A. An interconnected system of approaches for meeting the goal of retailing, which is to provide
customers with the merchandise and services they want.
B. A group of stores that work together collaboratively to serve customers' needs.
questions and answers 2025/2026
1.Which Of The following Is a term for physical goods that are bought and sold?
A. Sales
B. Products
C. Pricing
D.Services - answerB. Products
2.Which Of The following Is a standard term that describes the audience of retail stores—that is, the
people who will buy things from the stores?
A. Manufacturers
B. Wholesalers
C. Buyers
D. Customers - answerD. Customers
3.Which of the following Is a term for intangible things, such as providing delivery, that are sold by
retailers?
A. Gifts
B. Training
C. Services
D. Products - answerC. Services
4.What kinds of things does a manufacturer produce?
A. Raw materials
B. Fossil fuels
C. Services
D. Finished products - answerD. Finished products
, 5.Which Of the following holds large quantities of product that are later sent either to retail locations or
directly to customers?
A. Manufacturer
B, Wholesaler
C. Distribution center
D, Retailer - answerC. Distribution center
6.Which of the following terms best describes a grower of potatoes
A. Manufacturer
B. Wholesaler
C. Distribution Center
D. Retailer - answerA. Manufacturer
7.The majority of retailers are:
A. Independently owned
B. Corporations
C. Franchises
D. Online Only - answerA. Independently owned
8.Which of the following is the term for the retailing approach that places the focus on creating a
seamless shopping experience for customers by integrating multiple channels?
A. Multichannel
B. Omnichannel
C. Integrated Channel
D. Seamless Channel - answerB. Omnichannel
9.Which of the following is the standard definition of a retail ecosystem?
A. An interconnected system of approaches for meeting the goal of retailing, which is to provide
customers with the merchandise and services they want.
B. A group of stores that work together collaboratively to serve customers' needs.
