ISM3004 EXAM 2 QUESTIONS AND ANSWERS
Based on content presented this week, select all of the following factors which are likely to motivate
corporate technology purchasing. - CORRECT ANSWERS✅✅-business requirements
-minimizing TCO
Based on content presented this week, select all of the following which are typical characteristics of
BYOD programs. - CORRECT ANSWERS✅✅employees provided an equipment purchase allowance
employees responsible for maintaining their own IT
One of the other managers at work says that a PC costs the business $1,000. How would you respond to
that comment? - CORRECT ANSWERS✅✅The $1,000 PC is a myth.
When considering the TCO of corporate PC ownership, which of the following are components of
indirect cost?
Select one or more appropriate items. - CORRECT ANSWERS✅✅Lost user productivity due to downtime
Your company has adopted a "Locked, Well-Managed" PC management style, as characterized by this
week's lectures.
What is your annual TCO for only Direct Costs? - CORRECT ANSWERS✅✅1,723
Mr. Olson recommends users be assigned to the ______________ account type as a best practice. This
should reduce support costs. - CORRECT ANSWERS✅✅standard user
Your company has a lot of Macintosh computers. In an effort to contain TCO, management wants to
implement a world-class system for managing its Macintosh computers.
Which of the systems below best fits that business requirement? - CORRECT ANSWERS✅✅JAMPF
,Mr. Olson is mighty fond of his new MacBook Pro 13. It's the lightest, most powerful laptop he's ever
owned. It's so powerful that he doesn't even have a desktop computer any more.
That device is an example of a ___________. - CORRECT ANSWERS✅✅thick client
Thin clients typically have lower break-fix cost than thick clients, especially when you consider both
direct and indirect costs - CORRECT ANSWERS✅✅True
Scenario: Your company needs to hire about 100 short-term contract workers. They start work in a few
weeks and will only work for the company for 90 days.
You make the call! Which of the options below makes the most sense for this use case? - CORRECT
ANSWERS✅✅Thin client with DaaS
Your company uses a BYOD approach for smartphones. They're also implementing a new EMM program
that will be mandatory.
Scenario #1 -- the company wants to do EMM as cheaply as possible, ideally not spending any more
money on software licenses than they already do. Which option fits this scenario best?
Scenario #2 -- now suppose that the company wants to have an EMM system that will allow them to
remotely wipe out all company data on employee smartphones without affecting employee data. What
capability do they need for this scenario?
Containerization - CORRECT ANSWERS✅✅lightweight approach
Containerization
, TCO meets environmental responsibility... according to Gartner Research, we can reduce electricity costs
by about ______ in a well-managed scenario. - CORRECT ANSWERS✅✅35%
You have been asked to setup an ergonomically-correct workstation for a new employee. How should
the monitor be positioned? - CORRECT ANSWERS✅✅the top of the monitor should be at eye level
For each managed print program term below, select the description that best matches it.
CPI
SLA
Duty Cycle - CORRECT ANSWERS✅✅-The fee you pay the vendor for each printed.
-Guarantee the vendor makes about uptime, how quickly they repair printers, etc.
Duty cycle- the number of pages/ month that a printer is designed to produce
Collection of devices connected together via communications devices and transmission media -
CORRECT ANSWERS✅✅network
Network covering a limited geographical area, such as a single building - CORRECT ANSWERS✅✅LAN
Rules that govern networking communications - CORRECT ANSWERS✅✅protocol
Uniquely identifies a node from every other one on the planet; however provides no information about
its location - CORRECT ANSWERS✅✅MAC address
You're going to install a couple of networked security cameras in your office building. It's expensive to
put 110 volt electrical outlets by each camera, so you want to use the Ethernet cable to provide both
electricity and data to the cameras.
Which of the following technologies will solve that problem? - CORRECT ANSWERS✅✅PoE
Based on content presented this week, select all of the following factors which are likely to motivate
corporate technology purchasing. - CORRECT ANSWERS✅✅-business requirements
-minimizing TCO
Based on content presented this week, select all of the following which are typical characteristics of
BYOD programs. - CORRECT ANSWERS✅✅employees provided an equipment purchase allowance
employees responsible for maintaining their own IT
One of the other managers at work says that a PC costs the business $1,000. How would you respond to
that comment? - CORRECT ANSWERS✅✅The $1,000 PC is a myth.
When considering the TCO of corporate PC ownership, which of the following are components of
indirect cost?
Select one or more appropriate items. - CORRECT ANSWERS✅✅Lost user productivity due to downtime
Your company has adopted a "Locked, Well-Managed" PC management style, as characterized by this
week's lectures.
What is your annual TCO for only Direct Costs? - CORRECT ANSWERS✅✅1,723
Mr. Olson recommends users be assigned to the ______________ account type as a best practice. This
should reduce support costs. - CORRECT ANSWERS✅✅standard user
Your company has a lot of Macintosh computers. In an effort to contain TCO, management wants to
implement a world-class system for managing its Macintosh computers.
Which of the systems below best fits that business requirement? - CORRECT ANSWERS✅✅JAMPF
,Mr. Olson is mighty fond of his new MacBook Pro 13. It's the lightest, most powerful laptop he's ever
owned. It's so powerful that he doesn't even have a desktop computer any more.
That device is an example of a ___________. - CORRECT ANSWERS✅✅thick client
Thin clients typically have lower break-fix cost than thick clients, especially when you consider both
direct and indirect costs - CORRECT ANSWERS✅✅True
Scenario: Your company needs to hire about 100 short-term contract workers. They start work in a few
weeks and will only work for the company for 90 days.
You make the call! Which of the options below makes the most sense for this use case? - CORRECT
ANSWERS✅✅Thin client with DaaS
Your company uses a BYOD approach for smartphones. They're also implementing a new EMM program
that will be mandatory.
Scenario #1 -- the company wants to do EMM as cheaply as possible, ideally not spending any more
money on software licenses than they already do. Which option fits this scenario best?
Scenario #2 -- now suppose that the company wants to have an EMM system that will allow them to
remotely wipe out all company data on employee smartphones without affecting employee data. What
capability do they need for this scenario?
Containerization - CORRECT ANSWERS✅✅lightweight approach
Containerization
, TCO meets environmental responsibility... according to Gartner Research, we can reduce electricity costs
by about ______ in a well-managed scenario. - CORRECT ANSWERS✅✅35%
You have been asked to setup an ergonomically-correct workstation for a new employee. How should
the monitor be positioned? - CORRECT ANSWERS✅✅the top of the monitor should be at eye level
For each managed print program term below, select the description that best matches it.
CPI
SLA
Duty Cycle - CORRECT ANSWERS✅✅-The fee you pay the vendor for each printed.
-Guarantee the vendor makes about uptime, how quickly they repair printers, etc.
Duty cycle- the number of pages/ month that a printer is designed to produce
Collection of devices connected together via communications devices and transmission media -
CORRECT ANSWERS✅✅network
Network covering a limited geographical area, such as a single building - CORRECT ANSWERS✅✅LAN
Rules that govern networking communications - CORRECT ANSWERS✅✅protocol
Uniquely identifies a node from every other one on the planet; however provides no information about
its location - CORRECT ANSWERS✅✅MAC address
You're going to install a couple of networked security cameras in your office building. It's expensive to
put 110 volt electrical outlets by each camera, so you want to use the Ethernet cable to provide both
electricity and data to the cameras.
Which of the following technologies will solve that problem? - CORRECT ANSWERS✅✅PoE
