CPI Nonviolent Crisis Intervention®
Training
3 zones of personal space - ANSintimate, personal, social; oval shape since we tolerate
proximity from the side more than in front or behind
4 types of power struggles - ANSdefending authority or credibility, personal button pushing,
reminders of past history or irrelevant issues, empty threats and ultimatums
5 levels of CPI Verbal Escalation Continuum 1-information seeking - ANSquestioning,
information seeking; provide a rational response, avoid power struggle
5 levels of CPI Verbal Escalation Continuum 2 - ANSrefusal, noncompliance, slight loss of
rationality; set limits
5 levels of CPI Verbal Escalation Continuum 2-challenging question - ANSquestioning
authority, attempting to draw staff into a power struggle; provide rational response and avoid
power struggles
5 levels of CPI Verbal Escalation Continuum 3 - ANSrelease, verbal and emotional outburst;
remove audience from area, allow individual to let off steam
5 levels of CPI Verbal Escalation Continuum 4 - ANSintimidation, verbally and/or
nonverbally threatening staff; seek assistance from team and avoid individual intervention
5 levels of CPI Verbal Escalation Continuum 5 - ANStension reduction, decrease in physical
and emotional energy; re-establish communication and therapeutic rapport
5 roles of nonverbal communication - Accenting - ANSadd emphasis to verbal message,
pounding a table, etc.
5 roles of nonverbal communication - Complementing - ANSit may add to your verbal
message, pat on the back, stepping back from...
Substitution - ANS is one of the five functions of nonverbal communication. Facial
expression and body language can convey a message more clearly than words. 5 roles of
nonverbal communication -Contradiction - ANSit contradicts the message you're trying to
convey, suggesting a lie
5 roles of nonverbal communication -Repetition - ANSit repeats and strengthens the
message you're making verbally
5-step approach to setting limits - ANS1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time 5. be prepared to
enforce the consequences
7 types of nonverbal communication - ANSfacial expression, body movement and posture,
gestures, eye contact, touch, space, voice
A B C S - ANSantecedent, behavior, consequence, setting event
Acting out person - grap (response) - ANSgain a physiological advantage
Person acting, strike (response), and ANS to move the target, block or deflect the weapon
Acting-out person: nonviolent physical crisis intervention - ANS
antecedent - ANSconditions that occur before behavior, which trigger the behavior
Anxiety, anxious (Crisis Development/Behavior Levels) - ANSChange in behavoir; pacing,
jimmy leg, repetitive body movement, sweating, perseveration
Auxiliary team member duties - ANScheck, address, recognize, engage in
, behavior - ANSobservable actions that immedicately follow the antecedent
Behavior level and interventions - Acting-out Person/Nonviolent Physical Crisis Intervention
- ANSCPI Classroom Models of CPI Personal Safety Techniques and Nonviolent Physical
Crisis Intervention as a last resort
Behavior level and interventions - anxiety/supportive - ANSproxemics, kinesics, CPI
Supportive Stance, paraverbal communicataion
Behavior level and interventions - defensive/directive - ANSCPI Verbal Escalation
Continuum and Setting Limits
Behavior level and interventions - Tension Reduction/Therapeutic Rapport - ANSThe CPI
COPING Model
Biomechanical Benefit - ANSHold & stabilize, pull/push, lever
Build on the CPI foundation - demonstrate - ANSdemonstrate ability and confidence in
applying course content and skills to real-life work experiences
Build on the CPI foundation - develop - ANSdevelop a greater understanding of course
concepts
Build on the CPI foundation - problem - ANSproblem solve and strengthen crisis
intervention skills
Build on the CPI foundation - receive - ANSreceive additional supporting information
build relationships - ANSshare control of the environments through small choices, offer
choices, start positive conversations to build rapport, empower the person
challenge position - ANS face-to-face, toe-to-toe, and eye-to-eye with another person, which
is regarded as a challenge Challenging: Questioning authority - Verbal Escalation Co -
ANSattempting to draw staff into a power struggle; downplay the challenge. Stick to the
topic. Set limits
Circle the best example of the CPI Supportive Stance and list three reasons why you should
use it: - ANSB and 3 reasons are: 1. communicate respect by honoring personal space, 2.
nonthreatening/nonchallenging and 3. Contributes to staff's personal safety/offers an
escape route
Complete the CPI Verbal Escalation continuum: - ANSDefensive in the middle of the kite
and then around the edges goes: 1. Questioning 2. Refusal, 3. Release, 4. Intimidation
and 5. Tension Reduction
Components of the initial training - focus - ANSfocus on alternatives when a person loses
control and become violent
Components of the initial training - intervention skills - ANSuse nonverbal, paraverbal,
verbal, and physical intervention skills
Components of the initial training - organize - ANSOrganize thoughts about responding to
agitated, disruptive, assaultive individuals
Techniques are one of the first parts of the training. ANS uses techniques to control your
anxiety during interventions and keep a professional attitude. Components of the initial
training - work - ANSwork as a team to resolve disruptive and dangerous situations
effectively, safely, and respectfully
Components of the Postvention process - control - ANSbe sure everyone is calm and
rational
Components of the Postvention process - give - ANSprovide support and encouragement
Components of the Postvention process - investigate - ANSlook for alternatives
Components of the Postvention process - negotiate - ANSreach agreement on changes
Components of the Postvention process - orient - ANSestablish basic facts
Components of the Postvention process - patterns - ANSlook for trends
Training
3 zones of personal space - ANSintimate, personal, social; oval shape since we tolerate
proximity from the side more than in front or behind
4 types of power struggles - ANSdefending authority or credibility, personal button pushing,
reminders of past history or irrelevant issues, empty threats and ultimatums
5 levels of CPI Verbal Escalation Continuum 1-information seeking - ANSquestioning,
information seeking; provide a rational response, avoid power struggle
5 levels of CPI Verbal Escalation Continuum 2 - ANSrefusal, noncompliance, slight loss of
rationality; set limits
5 levels of CPI Verbal Escalation Continuum 2-challenging question - ANSquestioning
authority, attempting to draw staff into a power struggle; provide rational response and avoid
power struggles
5 levels of CPI Verbal Escalation Continuum 3 - ANSrelease, verbal and emotional outburst;
remove audience from area, allow individual to let off steam
5 levels of CPI Verbal Escalation Continuum 4 - ANSintimidation, verbally and/or
nonverbally threatening staff; seek assistance from team and avoid individual intervention
5 levels of CPI Verbal Escalation Continuum 5 - ANStension reduction, decrease in physical
and emotional energy; re-establish communication and therapeutic rapport
5 roles of nonverbal communication - Accenting - ANSadd emphasis to verbal message,
pounding a table, etc.
5 roles of nonverbal communication - Complementing - ANSit may add to your verbal
message, pat on the back, stepping back from...
Substitution - ANS is one of the five functions of nonverbal communication. Facial
expression and body language can convey a message more clearly than words. 5 roles of
nonverbal communication -Contradiction - ANSit contradicts the message you're trying to
convey, suggesting a lie
5 roles of nonverbal communication -Repetition - ANSit repeats and strengthens the
message you're making verbally
5-step approach to setting limits - ANS1. identify the unwanted behavior 2. explain why it is
unwanted 3. give reasonable choices and consequences 4. allow time 5. be prepared to
enforce the consequences
7 types of nonverbal communication - ANSfacial expression, body movement and posture,
gestures, eye contact, touch, space, voice
A B C S - ANSantecedent, behavior, consequence, setting event
Acting out person - grap (response) - ANSgain a physiological advantage
Person acting, strike (response), and ANS to move the target, block or deflect the weapon
Acting-out person: nonviolent physical crisis intervention - ANS
antecedent - ANSconditions that occur before behavior, which trigger the behavior
Anxiety, anxious (Crisis Development/Behavior Levels) - ANSChange in behavoir; pacing,
jimmy leg, repetitive body movement, sweating, perseveration
Auxiliary team member duties - ANScheck, address, recognize, engage in
, behavior - ANSobservable actions that immedicately follow the antecedent
Behavior level and interventions - Acting-out Person/Nonviolent Physical Crisis Intervention
- ANSCPI Classroom Models of CPI Personal Safety Techniques and Nonviolent Physical
Crisis Intervention as a last resort
Behavior level and interventions - anxiety/supportive - ANSproxemics, kinesics, CPI
Supportive Stance, paraverbal communicataion
Behavior level and interventions - defensive/directive - ANSCPI Verbal Escalation
Continuum and Setting Limits
Behavior level and interventions - Tension Reduction/Therapeutic Rapport - ANSThe CPI
COPING Model
Biomechanical Benefit - ANSHold & stabilize, pull/push, lever
Build on the CPI foundation - demonstrate - ANSdemonstrate ability and confidence in
applying course content and skills to real-life work experiences
Build on the CPI foundation - develop - ANSdevelop a greater understanding of course
concepts
Build on the CPI foundation - problem - ANSproblem solve and strengthen crisis
intervention skills
Build on the CPI foundation - receive - ANSreceive additional supporting information
build relationships - ANSshare control of the environments through small choices, offer
choices, start positive conversations to build rapport, empower the person
challenge position - ANS face-to-face, toe-to-toe, and eye-to-eye with another person, which
is regarded as a challenge Challenging: Questioning authority - Verbal Escalation Co -
ANSattempting to draw staff into a power struggle; downplay the challenge. Stick to the
topic. Set limits
Circle the best example of the CPI Supportive Stance and list three reasons why you should
use it: - ANSB and 3 reasons are: 1. communicate respect by honoring personal space, 2.
nonthreatening/nonchallenging and 3. Contributes to staff's personal safety/offers an
escape route
Complete the CPI Verbal Escalation continuum: - ANSDefensive in the middle of the kite
and then around the edges goes: 1. Questioning 2. Refusal, 3. Release, 4. Intimidation
and 5. Tension Reduction
Components of the initial training - focus - ANSfocus on alternatives when a person loses
control and become violent
Components of the initial training - intervention skills - ANSuse nonverbal, paraverbal,
verbal, and physical intervention skills
Components of the initial training - organize - ANSOrganize thoughts about responding to
agitated, disruptive, assaultive individuals
Techniques are one of the first parts of the training. ANS uses techniques to control your
anxiety during interventions and keep a professional attitude. Components of the initial
training - work - ANSwork as a team to resolve disruptive and dangerous situations
effectively, safely, and respectfully
Components of the Postvention process - control - ANSbe sure everyone is calm and
rational
Components of the Postvention process - give - ANSprovide support and encouragement
Components of the Postvention process - investigate - ANSlook for alternatives
Components of the Postvention process - negotiate - ANSreach agreement on changes
Components of the Postvention process - orient - ANSestablish basic facts
Components of the Postvention process - patterns - ANSlook for trends
