FRONT DESK REPRESENTATIVE EXAM
2025 QUESTIONS AND ANSWERS
A follow up courtesy call should: - ANS Take place within 10 minutes of guest's move
Active upselling techniques used during the reservation process includes: - ANS Describing
the features and benefits of the more expensive rooms
What should you do if you are unable to resolve a guest complaint? - ANS Apologize to the
guest but explain that there is nothing you can do.
What is an advance deposit? - ANS An amount equal to the amount of a night's charge that a
guest pays in advance
If you do not know a guest's name, you should: - ANS Use sir or ma'am until you find out his
or her name.
The standard non-discounted rate for a specific type of guest room is referred to as the ______
rate - ANS Rack
When is it especially important for employees on duty to appear in uniform? -
ANS Whenever they are in a public area
What should you do if you encounter a guest in elevator? - ANS speak to the guest with
respect as you would anywhere else on the property
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 1
2025 QUESTIONS AND ANSWERS
A follow up courtesy call should: - ANS Take place within 10 minutes of guest's move
Active upselling techniques used during the reservation process includes: - ANS Describing
the features and benefits of the more expensive rooms
What should you do if you are unable to resolve a guest complaint? - ANS Apologize to the
guest but explain that there is nothing you can do.
What is an advance deposit? - ANS An amount equal to the amount of a night's charge that a
guest pays in advance
If you do not know a guest's name, you should: - ANS Use sir or ma'am until you find out his
or her name.
The standard non-discounted rate for a specific type of guest room is referred to as the ______
rate - ANS Rack
When is it especially important for employees on duty to appear in uniform? -
ANS Whenever they are in a public area
What should you do if you encounter a guest in elevator? - ANS speak to the guest with
respect as you would anywhere else on the property
COPYRIGHT © 2025 BRAINBARTER ALL RIGHTS RESERVED 1
