WGU C215 Operations Management Exam |
Actual Questions and Answers Latest
Updated 2024/2025 (Graded A+)
Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Which total quality management (TQM) process consists of several published standards and
guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
What is the common theme in total quality management (TQM) across all functions in an
organization?
,To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
Which continuous improvement method does Cpk measure?
The most common measurement process
How close one is to a target and how consistent one is with the average performance
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
What are two important aspects of Six Sigma?
Technical tools
People involvement
Job design
Facility location
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times?
Screen patients and schedule follow-up appointments for those who have the most serious injuries
Screen patients and fast-track those with minor ailments
Screen patients and send the last 25 to another facility
See each patient in the order in which they arrived
Which two factors affect a service location decision?
Closeness to manufacturing facilities
Proximity to customers
Warehouse storage
Quality-of-life issues
Which location would be ideal for a hospital?
Next to restaurants
Next to a public school
Next to other medical facilities
Checkmark
Next to a baseball stadium
What helps an organization identify and plan the actions necessary to meet current and future
customer demands?
Production capacity Software development
Capacity planning Current economic conditions
,Which capacity planning measurement tells how much capacity a company is using?
Design capacity
Effective capacity
Capacity focus
Capacity utilization
Which two statements are true about effective capacity?
An effective capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
An effective capacity is a temporary measure used to achieve design capacity.
An effective capacity maintains a minimum output rate under normal conditions.
When is capacity measurement at the best operating level?
At the minimum point of the cost curve
At maximum capacity
When the average unit cost is minimized
When the total cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis?
Throughput time
Proximity to sources of supply
Building employee relations
Site considerations
What is a major factor in the decision to locate a business near its primary market territory?
Proximity to customers
Proximity to a community center
Proximity to parks
Proximity to labor
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to multiple warehouses or stores.
Which tool should the manufacturing company use to determine where the new distribution center
should be located?
The load-distance model
The transportation method
The center-of-gravity approach
The break-even analysis
Which two types of operations include repetitive processes?
Project process
Line process
Batch process
Continuous process
, A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle
paint options.
Which two operational processes would suit this shop?
Project process
Line process
Batch process
Continuous process
What is a bottleneck in a flowchart?
Two stages operating independently
The longest task in the process
The point where production is evened out
Multiple storage areas
Which formula would compute process velocity?
Time a resource is used/time a resource is available
Actual output/standard output
Throughput time/value-added time
Output/input
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark?
Time a resource is used/time a resource is available
Actual output/standard output
Throughput time/value-added time
Output/input
In which facility layout would one expect to see items arranged by type?
Hybrid Fixed
Process Product
A construction company produces furnished pre-fabricated manufactured homes. The production
manager has discovered the following challenges within one of the facilities:
• Production qualities are low and only a small number of homes are built efficiently.
• The facility space allows for low handling of materials.
• There is limited space available for employees to operate.
Which hybrid layout should be used to address the company’s needs?
Group technology
Process performance metrics
Manufacturing technology
Statistical reduction control
Which instrument would use an allocation process for space requirements in an industry scenario?
Block plan
Checkmark
From-to matrix
Relationship chart (REL)
Rectilinear distance
Actual Questions and Answers Latest
Updated 2024/2025 (Graded A+)
Which definition used for quality evaluates how well a product performs its intended function?
Fitness for use
Support services
Value for price paid
Psychological criteria
Which total quality management (TQM) process was developed to stress management’s
responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
Which total quality management (TQM) process consists of several published standards and
guidelines?
ISO 1400
ISO 9002
ISO 9001
ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
Which quality control tool should be used to monitor the current status or end result of a process?
Checklist
Flowchart
Control chart
Scatter diagram
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
What is the common theme in total quality management (TQM) across all functions in an
organization?
,To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure profit from product changes
Which concept of variation measures the central tendency of a set of data?
Mean
Range
Standard deviation
Variable
What do assignable causes of variation indicate?
A computer virus was found in the system.
Out-of-control signals were found in the process.
Human resources found an operator was at fault.
Equipment was found to be out of control.
Which continuous improvement method does Cpk measure?
The most common measurement process
How close one is to a target and how consistent one is with the average performance
What a process is capable of and how long it will take to conclude
Parts per million on the capability index
What are two important aspects of Six Sigma?
Technical tools
People involvement
Job design
Facility location
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times?
Screen patients and schedule follow-up appointments for those who have the most serious injuries
Screen patients and fast-track those with minor ailments
Screen patients and send the last 25 to another facility
See each patient in the order in which they arrived
Which two factors affect a service location decision?
Closeness to manufacturing facilities
Proximity to customers
Warehouse storage
Quality-of-life issues
Which location would be ideal for a hospital?
Next to restaurants
Next to a public school
Next to other medical facilities
Checkmark
Next to a baseball stadium
What helps an organization identify and plan the actions necessary to meet current and future
customer demands?
Production capacity Software development
Capacity planning Current economic conditions
,Which capacity planning measurement tells how much capacity a company is using?
Design capacity
Effective capacity
Capacity focus
Capacity utilization
Which two statements are true about effective capacity?
An effective capacity is lower than design capacity.
An effective capacity is a permanent measure used to achieve design capacity.
An effective capacity is a temporary measure used to achieve design capacity.
An effective capacity maintains a minimum output rate under normal conditions.
When is capacity measurement at the best operating level?
At the minimum point of the cost curve
At maximum capacity
When the average unit cost is minimized
When the total cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis?
Throughput time
Proximity to sources of supply
Building employee relations
Site considerations
What is a major factor in the decision to locate a business near its primary market territory?
Proximity to customers
Proximity to a community center
Proximity to parks
Proximity to labor
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to multiple warehouses or stores.
Which tool should the manufacturing company use to determine where the new distribution center
should be located?
The load-distance model
The transportation method
The center-of-gravity approach
The break-even analysis
Which two types of operations include repetitive processes?
Project process
Line process
Batch process
Continuous process
, A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle
paint options.
Which two operational processes would suit this shop?
Project process
Line process
Batch process
Continuous process
What is a bottleneck in a flowchart?
Two stages operating independently
The longest task in the process
The point where production is evened out
Multiple storage areas
Which formula would compute process velocity?
Time a resource is used/time a resource is available
Actual output/standard output
Throughput time/value-added time
Output/input
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark?
Time a resource is used/time a resource is available
Actual output/standard output
Throughput time/value-added time
Output/input
In which facility layout would one expect to see items arranged by type?
Hybrid Fixed
Process Product
A construction company produces furnished pre-fabricated manufactured homes. The production
manager has discovered the following challenges within one of the facilities:
• Production qualities are low and only a small number of homes are built efficiently.
• The facility space allows for low handling of materials.
• There is limited space available for employees to operate.
Which hybrid layout should be used to address the company’s needs?
Group technology
Process performance metrics
Manufacturing technology
Statistical reduction control
Which instrument would use an allocation process for space requirements in an industry scenario?
Block plan
Checkmark
From-to matrix
Relationship chart (REL)
Rectilinear distance
