c429 questions with verified solutions
Competencies y,rtypically y,rsupplied y,rto y,rfirst-line y,rleaders y,r- y,ranswersIn-house
y,rtraining y,rand y,rcoaching
The y,rprogram y,rof y,rpreparation y,rfor y,rsenior y,rleadership y,r- y,ranswersFormal
y,reducation, y,rplanned y,rexperience, y,rand y,rmentoring.
Staffing y,rplans y,rfor y,rnurses y,r- y,ranswershours y,rof y,rcare
per y,rpatient y,rday
by y,rskill y,rlevel
Staffing y,rfor y,rnurses y,r- y,ranswersBased y,ron y,rforecasts y,rof y,rdemand y,r&
y,rpatient y,rneed y,r(acuity). y,rGenerates y,ra y,rforecast y,rof y,rfixed y,rstaffing y,r&
y,rvariable y,rstaffing y,rin y,rsome y,runits.
Inpatient y,rnurse y,rstaffing y,r- y,ranswersMade y,rfor y,reach y,rnursing y,runit y,rand
y,rshift
Unified y,rOperation y,r- y,ranswers((MOST y,rCOMMON)) y,rHCO y,rowns y,rand
y,roperates y,rthe y,rfacility. y,rEmploys y,rall y,rprofessional y,rand y,runprofessional
y,rstaff.
Shewhart y,rProcess y,rfor y,rPerformance y,rImprovement y,r- y,ranswersPLAN, y,rDO,
y,rCHECK, y,rACT!
Measuring y,rtechnical y,rquality y,rof y,rclinical y,rsupport y,rservices y,r-
y,ranswersProcess y,rreview
Example: y,r"I y,rmeet y,rwith y,rone y,rof y,rmy y,remployees y,revery y,rweek y,rto
y,rdiscuss y,rhis y,rcareer y,rgoals, y,rprogress y,ron y,rhis y,rdegree, y,rand y,rplans y,rfor
y,rthe y,rnext y,ryear y,r- y,ranswersMentoring
This y,roccurs y,rwhen y,ra y,rsupervisor, y,rmanager, y,rleader, y,ror y,rsomeone y,rwho
y,rhas y,ra y,rhigher y,rposition y,rin y,ran y,rorganization y,rtakes y,rtime y,rto y,rmeet
y,rwith y,rand y,rguide y,ranother y,rindividual y,rproviding y,rthem y,rwith y,rcareer
y,radvice y,rand y,rgeneral y,rinformation. y,rThis y,ris y,rnot y,rspecific y,rto y,ra y,rcertain
y,rskill y,r- y,ranswersMentoring
Example: y,r"I y,rwent y,rto y,rthe y,rACHE y,rdinner y,revent y,rto y,rmeet y,rand
y,rnetwork y,rwith y,rquality y,rprofessionals y,rand y,rleaders y,rfrom y,rdifferent
y,rhospitals". y,r- y,ranswersNetworking
This y,roccurs y,rwhen y,rpeers y,r(similar y,rranked y,rindividuals y,ror y,rgeneral
y,remployees y,rincluding y,rleadership) y,rget y,rtogether y,rand y,rshare y,rcontact
, y,rinformation, y,rideas, y,rand y,rexperiences y,rwithout y,rputting y,rthat y,renergy
y,rtowards y,rsolving y,ra y,rspecific y,rproblem. y,rThis y,ris y,rmore y,rof y,ra y,rsocial
y,rtask y,r- y,ranswersNetworking
This y,rprocess y,rinvolves y,rworking y,rwith y,ra y,rteam y,ror y,ra y,rpeer y,rwith y,ra
y,rsimilar y,rrank y,rand y,rlevel y,rof y,rinfluence y,rin y,rthe y,rorganization. y,r-
y,ranswersPeer y,rCollaboration
Normally y,ryou y,rwould y,rbe y,rworking y,ron y,ra y,rshared y,rproject y,ror y,rhelping
y,rone y,ranother y,rsolve y,ra y,rspecific y,rproblem. y,r- y,ranswersPeer y,rCollaboration
When y,ran y,remployee y,rhas y,rto y,rbe y,rtrained y,ragain, y,rusually y,rdue y,rto y,ra
y,rdeficit y,ror y,rissue y,rthat y,ris y,rpersistent. y,r- y,ranswersRetraining
A y,rseveral y,rhour y,ror y,rfull y,rday/multi-day y,rtraining y,rthat y,rprovides
y,rprofessionals y,ra y,rchance y,rto y,rlearn y,rspecific y,rskills. y,r- y,ranswersSeminar
Why y,rgo y,rto y,ra y,rseminar? y,r- y,ranswersLeaders y,rmay y,rsend y,remployees y,rto
y,rseminars y,rto y,rlearn y,rnew y,rinformation y,rregarding y,rbest y,rpractices y,rand
y,rhow y,rto y,rimprove y,roperations.
Assesses y,rleaders' y,rskills y,ras y,rseen y,rby y,rsubordinates, y,rpeers y,rand
y,rcolleagues y,r(e.g., y,rsuppliers), y,rand y,rsuperiors y,r- y,ranswers360-degree
y,rsurvey y,ror y,rmulti-rater y,rreview
WATCH y,rFOR y,rDECOY y,rWORDS y,r- y,ranswersPeer y,rcollaboration y,r(correct)
y,rand y,rPeer y,rSynergy y,r(incorrect).
An y,rorganization y,rhas y,rmade y,ra y,rcommitment y,rto y,rbegin y,rtraining y,rits
y,remployees y,rto y,rfill y,ranticipated y,rjob y,ropenings y,rin y,rupcoming y,ryears.
y,rThis y,ris y,ran y,rExample y,rof: y,r- y,ranswersSuccession y,rPlanning
A y,rnurse y,rmanager y,ris y,rworking y,rwith y,rthe y,rmanager y,rof y,rradiology y,rto
y,raddress y,rdelays y,rin y,rpatient y,rtransport y,rto y,rand y,rfrom y,rradiology. y,rWhat
y,ris y,rthis y,rcalled? y,r- y,ranswersPeer y,rCollaboration
The y,rCNO y,rof y,ra y,rlarge y,rhealth y,rsystem y,rmeets y,rregularly y,rwith y,rher
y,rDirector y,rof y,rCardiac y,rServices y,rto y,rdiscuss y,rperformance, y,rfuture y,rgoals,
y,raspirations, y,rand y,rcareer y,rplanning. y,rWhat y,ris y,rthis y,rcalled? y,r-
y,ranswersMentorship
You y,rreceive y,ran y,remail y,rfrom y,rHR y,rrequesting y,ryou y,rcomplete y,ran y,ronline
y,rquestionnaire y,revaluating y,ryour y,rboss, y,rthe y,rCOO y,rof y,rthe y,rhospital.
y,rWhat y,rprocess y,rare y,ryou y,rlikely y,rparticipating y,rin? y,r- y,ranswers360
y,rReview
1. y,rThe y,rprinciples y,rof y,rquality y,rimprovement y,rrequire y,rthat y,rhealthcare
y,rexecutives y,rchange y,rtheir y,rmanagement y,rphilosophy y,rfrom:
A. y,rFinding y,rfault y,rwith y,remployees y,rto y,rfinding y,rproblems y,rin y,rprocesses.
Competencies y,rtypically y,rsupplied y,rto y,rfirst-line y,rleaders y,r- y,ranswersIn-house
y,rtraining y,rand y,rcoaching
The y,rprogram y,rof y,rpreparation y,rfor y,rsenior y,rleadership y,r- y,ranswersFormal
y,reducation, y,rplanned y,rexperience, y,rand y,rmentoring.
Staffing y,rplans y,rfor y,rnurses y,r- y,ranswershours y,rof y,rcare
per y,rpatient y,rday
by y,rskill y,rlevel
Staffing y,rfor y,rnurses y,r- y,ranswersBased y,ron y,rforecasts y,rof y,rdemand y,r&
y,rpatient y,rneed y,r(acuity). y,rGenerates y,ra y,rforecast y,rof y,rfixed y,rstaffing y,r&
y,rvariable y,rstaffing y,rin y,rsome y,runits.
Inpatient y,rnurse y,rstaffing y,r- y,ranswersMade y,rfor y,reach y,rnursing y,runit y,rand
y,rshift
Unified y,rOperation y,r- y,ranswers((MOST y,rCOMMON)) y,rHCO y,rowns y,rand
y,roperates y,rthe y,rfacility. y,rEmploys y,rall y,rprofessional y,rand y,runprofessional
y,rstaff.
Shewhart y,rProcess y,rfor y,rPerformance y,rImprovement y,r- y,ranswersPLAN, y,rDO,
y,rCHECK, y,rACT!
Measuring y,rtechnical y,rquality y,rof y,rclinical y,rsupport y,rservices y,r-
y,ranswersProcess y,rreview
Example: y,r"I y,rmeet y,rwith y,rone y,rof y,rmy y,remployees y,revery y,rweek y,rto
y,rdiscuss y,rhis y,rcareer y,rgoals, y,rprogress y,ron y,rhis y,rdegree, y,rand y,rplans y,rfor
y,rthe y,rnext y,ryear y,r- y,ranswersMentoring
This y,roccurs y,rwhen y,ra y,rsupervisor, y,rmanager, y,rleader, y,ror y,rsomeone y,rwho
y,rhas y,ra y,rhigher y,rposition y,rin y,ran y,rorganization y,rtakes y,rtime y,rto y,rmeet
y,rwith y,rand y,rguide y,ranother y,rindividual y,rproviding y,rthem y,rwith y,rcareer
y,radvice y,rand y,rgeneral y,rinformation. y,rThis y,ris y,rnot y,rspecific y,rto y,ra y,rcertain
y,rskill y,r- y,ranswersMentoring
Example: y,r"I y,rwent y,rto y,rthe y,rACHE y,rdinner y,revent y,rto y,rmeet y,rand
y,rnetwork y,rwith y,rquality y,rprofessionals y,rand y,rleaders y,rfrom y,rdifferent
y,rhospitals". y,r- y,ranswersNetworking
This y,roccurs y,rwhen y,rpeers y,r(similar y,rranked y,rindividuals y,ror y,rgeneral
y,remployees y,rincluding y,rleadership) y,rget y,rtogether y,rand y,rshare y,rcontact
, y,rinformation, y,rideas, y,rand y,rexperiences y,rwithout y,rputting y,rthat y,renergy
y,rtowards y,rsolving y,ra y,rspecific y,rproblem. y,rThis y,ris y,rmore y,rof y,ra y,rsocial
y,rtask y,r- y,ranswersNetworking
This y,rprocess y,rinvolves y,rworking y,rwith y,ra y,rteam y,ror y,ra y,rpeer y,rwith y,ra
y,rsimilar y,rrank y,rand y,rlevel y,rof y,rinfluence y,rin y,rthe y,rorganization. y,r-
y,ranswersPeer y,rCollaboration
Normally y,ryou y,rwould y,rbe y,rworking y,ron y,ra y,rshared y,rproject y,ror y,rhelping
y,rone y,ranother y,rsolve y,ra y,rspecific y,rproblem. y,r- y,ranswersPeer y,rCollaboration
When y,ran y,remployee y,rhas y,rto y,rbe y,rtrained y,ragain, y,rusually y,rdue y,rto y,ra
y,rdeficit y,ror y,rissue y,rthat y,ris y,rpersistent. y,r- y,ranswersRetraining
A y,rseveral y,rhour y,ror y,rfull y,rday/multi-day y,rtraining y,rthat y,rprovides
y,rprofessionals y,ra y,rchance y,rto y,rlearn y,rspecific y,rskills. y,r- y,ranswersSeminar
Why y,rgo y,rto y,ra y,rseminar? y,r- y,ranswersLeaders y,rmay y,rsend y,remployees y,rto
y,rseminars y,rto y,rlearn y,rnew y,rinformation y,rregarding y,rbest y,rpractices y,rand
y,rhow y,rto y,rimprove y,roperations.
Assesses y,rleaders' y,rskills y,ras y,rseen y,rby y,rsubordinates, y,rpeers y,rand
y,rcolleagues y,r(e.g., y,rsuppliers), y,rand y,rsuperiors y,r- y,ranswers360-degree
y,rsurvey y,ror y,rmulti-rater y,rreview
WATCH y,rFOR y,rDECOY y,rWORDS y,r- y,ranswersPeer y,rcollaboration y,r(correct)
y,rand y,rPeer y,rSynergy y,r(incorrect).
An y,rorganization y,rhas y,rmade y,ra y,rcommitment y,rto y,rbegin y,rtraining y,rits
y,remployees y,rto y,rfill y,ranticipated y,rjob y,ropenings y,rin y,rupcoming y,ryears.
y,rThis y,ris y,ran y,rExample y,rof: y,r- y,ranswersSuccession y,rPlanning
A y,rnurse y,rmanager y,ris y,rworking y,rwith y,rthe y,rmanager y,rof y,rradiology y,rto
y,raddress y,rdelays y,rin y,rpatient y,rtransport y,rto y,rand y,rfrom y,rradiology. y,rWhat
y,ris y,rthis y,rcalled? y,r- y,ranswersPeer y,rCollaboration
The y,rCNO y,rof y,ra y,rlarge y,rhealth y,rsystem y,rmeets y,rregularly y,rwith y,rher
y,rDirector y,rof y,rCardiac y,rServices y,rto y,rdiscuss y,rperformance, y,rfuture y,rgoals,
y,raspirations, y,rand y,rcareer y,rplanning. y,rWhat y,ris y,rthis y,rcalled? y,r-
y,ranswersMentorship
You y,rreceive y,ran y,remail y,rfrom y,rHR y,rrequesting y,ryou y,rcomplete y,ran y,ronline
y,rquestionnaire y,revaluating y,ryour y,rboss, y,rthe y,rCOO y,rof y,rthe y,rhospital.
y,rWhat y,rprocess y,rare y,ryou y,rlikely y,rparticipating y,rin? y,r- y,ranswers360
y,rReview
1. y,rThe y,rprinciples y,rof y,rquality y,rimprovement y,rrequire y,rthat y,rhealthcare
y,rexecutives y,rchange y,rtheir y,rmanagement y,rphilosophy y,rfrom:
A. y,rFinding y,rfault y,rwith y,remployees y,rto y,rfinding y,rproblems y,rin y,rprocesses.
