USPS 421 WINDOW CLERK EXAM 2025 / WINDOW CLERK 421USPS REAL
EXAM 69 QUESTIONS AND 100% CORRECT ANSWERS
Contains policies and procedures for administrative ad support functions within the
postal service - (ANSWER)ASM-Administrative and Support Manual
Bulk mail usually handled at distribution centers - (ANSWER)US Retail Ground
Proof of mailing uses PS Form 3800 - (ANSWER)Certified Mail @#$%^&*(
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - @#$%^&*
(ANSWER)Insured Mail ()_
POM - (ANSWER)Postal Operations Manual
Bears only stamps as postage weights more than 13 oz and was not excepted at
retail counter. - (ANSWER)Anonymous Mail
PVI - (ANSWER)Postage Validation Imprinter
AMU - (ANSWER)Anonymous Mail Unit
DDD1 - (ANSWER)Weighs less than 13 oz
DDD2 - (ANSWER)Weighs more than 13 oz
Parcel post, bonded printed matter media mail, library mail - (ANSWER)package
services
Printed matter weighs less than 16 oz must pay annual presort fee min. Of 200
pieces or over 50 lbs - (ANSWER)Standard Mail
Letters size max - (ANSWER)6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - (ANSWER)15in in length and 12in in height and 3/4in in thickness
Machinable Parcels - (ANSWER)min 6x3x1/4in max27x 17x17in weight 6 oz min
and 25lbs max
Rolls that are longer than machinable parcels - (ANSWER)Irregular Parcels
How many zones - (ANSWER)9
, USPS 421 WINDOW CLERK EXAM 2025 / WINDOW CLERK 421USPS REAL
EXAM 69 QUESTIONS AND 100% CORRECT ANSWERS
Where do we find a list of lost or stolen MO (money orders) - (ANSWER)Postal
Bulletin and USPS.com
Postal Service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? -@#$%^&*(
(ANSWER)Directives
@#$%^&*
What surcharge applies to items/parcels over 108 but no more than 130in - ()_
(ANSWER)oversize /parcel post
PS Form 3816 - (ANSWER)COD
PS Form 3816-AS - (ANSWER)More than 3 COD articles are mailed at one time
Post Office motto for providing the ideal customer experience - (ANSWER)Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - (ANSWER)Personal,
Professional, Postal
What does POS stand for - (ANSWER)Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news
link are all - (ANSWER)Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units,
stamps-to-go, stamps by phone, approved shippers, - (ANSWER)10 expanded access
channels
PS Form 1412 - (ANSWER)End of the day report
SSA is accountable for ______ at the retail floor - (ANSWER)$100 in cash(AIC753) and
blank money orders
SIA - (ANSWER)Segmented Inventory Accountability
What credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - (ANSWER)SIA - Segmented Inventory
Accountability
EXAM 69 QUESTIONS AND 100% CORRECT ANSWERS
Contains policies and procedures for administrative ad support functions within the
postal service - (ANSWER)ASM-Administrative and Support Manual
Bulk mail usually handled at distribution centers - (ANSWER)US Retail Ground
Proof of mailing uses PS Form 3800 - (ANSWER)Certified Mail @#$%^&*(
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - @#$%^&*
(ANSWER)Insured Mail ()_
POM - (ANSWER)Postal Operations Manual
Bears only stamps as postage weights more than 13 oz and was not excepted at
retail counter. - (ANSWER)Anonymous Mail
PVI - (ANSWER)Postage Validation Imprinter
AMU - (ANSWER)Anonymous Mail Unit
DDD1 - (ANSWER)Weighs less than 13 oz
DDD2 - (ANSWER)Weighs more than 13 oz
Parcel post, bonded printed matter media mail, library mail - (ANSWER)package
services
Printed matter weighs less than 16 oz must pay annual presort fee min. Of 200
pieces or over 50 lbs - (ANSWER)Standard Mail
Letters size max - (ANSWER)6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - (ANSWER)15in in length and 12in in height and 3/4in in thickness
Machinable Parcels - (ANSWER)min 6x3x1/4in max27x 17x17in weight 6 oz min
and 25lbs max
Rolls that are longer than machinable parcels - (ANSWER)Irregular Parcels
How many zones - (ANSWER)9
, USPS 421 WINDOW CLERK EXAM 2025 / WINDOW CLERK 421USPS REAL
EXAM 69 QUESTIONS AND 100% CORRECT ANSWERS
Where do we find a list of lost or stolen MO (money orders) - (ANSWER)Postal
Bulletin and USPS.com
Postal Service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? -@#$%^&*(
(ANSWER)Directives
@#$%^&*
What surcharge applies to items/parcels over 108 but no more than 130in - ()_
(ANSWER)oversize /parcel post
PS Form 3816 - (ANSWER)COD
PS Form 3816-AS - (ANSWER)More than 3 COD articles are mailed at one time
Post Office motto for providing the ideal customer experience - (ANSWER)Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - (ANSWER)Personal,
Professional, Postal
What does POS stand for - (ANSWER)Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news
link are all - (ANSWER)Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units,
stamps-to-go, stamps by phone, approved shippers, - (ANSWER)10 expanded access
channels
PS Form 1412 - (ANSWER)End of the day report
SSA is accountable for ______ at the retail floor - (ANSWER)$100 in cash(AIC753) and
blank money orders
SIA - (ANSWER)Segmented Inventory Accountability
What credit is it when the stock custodian holds unit resolve and transfer to retail
floor SSA and the abbreviation for it - (ANSWER)SIA - Segmented Inventory
Accountability
