HBS EXAM 9 QUESTIONS WITH 100%
CORRECT ANSWERS
Key to being successful in the hospitality industry is?
being a service oriented person
ethics is
a set of moral principles and values used to answer questions about right ad wrong
inseparability refers to?
the fact that production and consumption occur simultaneously
empowerment
a feeling of partnership in which employees feel responsible for their jobs and have a stake in the
organizations success
All of the following are part of Disney's five steps of Leadership except
hold managers accountable for member feedback
Guest loyalty is
keeping guest happpy and returning often
Intangible means
cannot be perceived by the senses
the Symbol of welcome friendship and hospitality is a
pineapple
Internal customers are
the employees
If room revenue is 75,884`and the total number of rooms sold is 662 then average daily rate
is
, 114.63
the purpose of self assessment is to
measure strengths and weaknesses
the concept of protecting the natural resources of the planet while achieving corporate
profitability
sustainability
guest calls for reservations and guest welcome are both examples of what
moments of truth
The main advantage of using an electronic door locking system is
record of who enters the room and when
examples of hotel level of service classification include
full service, midscale, extended stay, limited service
which of the following departments is the largest in a hotel in terms of people?
housekeeping
Property management systems are designed to assist front office employees in performing
functions related to what tasks?
reservations, rooms and guest account management
An environment that can deliver a complete hooking system tied to the hotel's inventory in
real time via the webis called a
application service provider
Hotels and motels that are part of a ------ share a centralized reservation system and a
common image, logo or advertisment slogan
referral association
The are of a hotel most often described as the nerve center or hub of the hotel is the
CORRECT ANSWERS
Key to being successful in the hospitality industry is?
being a service oriented person
ethics is
a set of moral principles and values used to answer questions about right ad wrong
inseparability refers to?
the fact that production and consumption occur simultaneously
empowerment
a feeling of partnership in which employees feel responsible for their jobs and have a stake in the
organizations success
All of the following are part of Disney's five steps of Leadership except
hold managers accountable for member feedback
Guest loyalty is
keeping guest happpy and returning often
Intangible means
cannot be perceived by the senses
the Symbol of welcome friendship and hospitality is a
pineapple
Internal customers are
the employees
If room revenue is 75,884`and the total number of rooms sold is 662 then average daily rate
is
, 114.63
the purpose of self assessment is to
measure strengths and weaknesses
the concept of protecting the natural resources of the planet while achieving corporate
profitability
sustainability
guest calls for reservations and guest welcome are both examples of what
moments of truth
The main advantage of using an electronic door locking system is
record of who enters the room and when
examples of hotel level of service classification include
full service, midscale, extended stay, limited service
which of the following departments is the largest in a hotel in terms of people?
housekeeping
Property management systems are designed to assist front office employees in performing
functions related to what tasks?
reservations, rooms and guest account management
An environment that can deliver a complete hooking system tied to the hotel's inventory in
real time via the webis called a
application service provider
Hotels and motels that are part of a ------ share a centralized reservation system and a
common image, logo or advertisment slogan
referral association
The are of a hotel most often described as the nerve center or hub of the hotel is the
