EXAM QUESTIONS AND ANSWERS
100% ACCURATE
Define Management - ANSWER-The process of working with or through others to
achieve organizational objectives in an efficient, legal, and ethical manner.
Define Administration - ANSWER-The day to day implementation of the organization's
policies and procedures
Good supervision is what? - ANSWER-A matter of caribg for staff
According to Greenleaf 1977: a leader is what first? - ANSWER-A servant
The power to lead comes from what? - ANSWER-Giving up personal need for power in
order to serve the group
Can you get the Session Rating Scale online? - ANSWER-Yes
What did the Hezeldea Group come up with? - ANSWER-The "Minnesota Model"
TC is short for - ANSWER-Therapeutic Community
Blended Model looks like - ANSWER-Triangle on a pedestal
The bottom pedestal of the Blended Model is - ANSWER-Self
In the Blended Model, self means - ANSWER-Know who you are
The second pedestal of the Blended Model is - ANSWER-Philosophy
In the Blended Model, Philosophy means - ANSWER-Know what your philosophy of
change is
The third pedestal of the Blended Model is - ANSWER-Descriptive Dimensions
In the Blended Model, Descriptive Dimensions means what? - ANSWER-Here's my
philosophy and what it looks like when I do Supervision
Key leadership quality is what? - ANSWER-The ability to bring about positive change in
the lives touched
, The ultimate goal of leadership is what? - ANSWER-To create a sense of community
The Command-Control Structure hierarchy - ANSWER-Top Management, Middle
Management and Line Workers
The Command-Control Structure Manager manages how? - ANSWER-Through control
and organization while the workers work
The goal of The Command-Control Structure is what? - ANSWER-To climb to the top
position and focus on pleasing the boss not the customers
The Command-Control Structure is oriented around what? - ANSWER-Rules
The Networked, Team Based Structure manager job - ANSWER-Directing the workflow,
not controlling it
The Networked, Team Based Structure is oriented around what? - ANSWER-Results
The Networked, Team Based Structure rewards what? - ANSWER-Outcomes
Did The Command-Control Structure work? - ANSWER-No
The Networked, Team Based Structure pays people for - ANSWER-Contributions
regardless of position
The Networked, Team Based Structure what percent of employees play a role in
customer satisfaction? - ANSWER-100%
How is The Networked, Team Based Structure's work organized? - ANSWER-What
must be done to meet customers needs
Does The Networked, Team Based Structure work? - ANSWER-Yes, it fits in well with
Powell's work
Definition of Clinical Supervision - ANSWER-A disciplined tutorial process wherein
principles are transformed to practical skills on four dimensions.
Four Dimensions of Clinical Supervision - ANSWER-Administrative, Evaluative,
Supportive, and Clinical
What do you believe counseling is all about? - ANSWER-Supportingbsomeone in god-
oriented change
What is health? - ANSWER-Manageable level of physical distress