AA/ENVOY CSA TRAINING EXAM NEWEST 2025
TESTING ACTUAL EXAM WITH 150 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+ (BRAND NEW) GUARANTEED
PASS
What are the main two keypads? - ..(ANSWER)...Main Gates Keypad and Main
ticket Counter keypad
How often does quick sign-in keypad expire? - ..(ANSWER)...45 days
How do you access the AAdvantage/Frequent Flyer Keypad? - ..(ANSWER)...Ctrl F
What is the entry to FLIFO? - ..(ANSWER)...Alt F
How do you access the Useful Keypad? - ..(ANSWER)...CTRL U
What is the entry to access the Retrieve PNR Entry? - ..(ANSWER)...CTRL R
What entry allows the user to toggle between different applications? -
..(ANSWER)...Alt Tab
What is the command to Retrieve a PNR - ..(ANSWER)...Shift R
,What is the Entry to Ignore a PNR when you are finished working? -
..(ANSWER)...Shift X
What does CTRL R access? - ..(ANSWER)...Reservation Keypad
How do you add/change/delete remarks? - ..(ANSWER)...CTRl R, F6
What are the first steps in adding an SSR code to a PNR? - ..(ANSWER)...CTRL R, F7
From a displayed PNR what is the entry displays specific elements? -
..(ANSWER)...Shift D
What is the entry to display the itinerary? - ..(ANSWER)...Shift D, Opt 11
What entry displays the name field? - ..(ANSWER)...Shift D, Opt 16
List 2 ways to retrieve a PNR - ..(ANSWER)...Confirmation number or flight
number and last name?
What does Open CI stand for? - ..(ANSWER)...Status of Flight
What is a through flight? - ..(ANSWER)...More than 1 aircraft but the same flight
number
, How do you display the seat map? - ..(ANSWER)...Assigned no smoking
How do you access the PBT or ACS Flight Status - ..(ANSWER)...Ctrl A, Ctrl C, F7
What is the entry and option to display the itinerary? - ..(ANSWER)...Shift D,
Option 11
List 2 ways to retrieve a PNR? - ..(ANSWER)...Confirmation code or flight number
and last name
Airport Check-in System - ..(ANSWER)...ACS
list 2 ways to check in a passenger? - ..(ANSWER)...CTRL C or CTRL G, F7
What is a THROUGH FLIGHT - ..(ANSWER)...More than 1 aircraft but same flight
number
What does LCL On stand for? - ..(ANSWER)...Local on board
What does TTL On stand for? - ..(ANSWER)...Total on board
What does CI stand for? - ..(ANSWER)...Check in
TESTING ACTUAL EXAM WITH 150 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)
ALREADY GRADED A+ (BRAND NEW) GUARANTEED
PASS
What are the main two keypads? - ..(ANSWER)...Main Gates Keypad and Main
ticket Counter keypad
How often does quick sign-in keypad expire? - ..(ANSWER)...45 days
How do you access the AAdvantage/Frequent Flyer Keypad? - ..(ANSWER)...Ctrl F
What is the entry to FLIFO? - ..(ANSWER)...Alt F
How do you access the Useful Keypad? - ..(ANSWER)...CTRL U
What is the entry to access the Retrieve PNR Entry? - ..(ANSWER)...CTRL R
What entry allows the user to toggle between different applications? -
..(ANSWER)...Alt Tab
What is the command to Retrieve a PNR - ..(ANSWER)...Shift R
,What is the Entry to Ignore a PNR when you are finished working? -
..(ANSWER)...Shift X
What does CTRL R access? - ..(ANSWER)...Reservation Keypad
How do you add/change/delete remarks? - ..(ANSWER)...CTRl R, F6
What are the first steps in adding an SSR code to a PNR? - ..(ANSWER)...CTRL R, F7
From a displayed PNR what is the entry displays specific elements? -
..(ANSWER)...Shift D
What is the entry to display the itinerary? - ..(ANSWER)...Shift D, Opt 11
What entry displays the name field? - ..(ANSWER)...Shift D, Opt 16
List 2 ways to retrieve a PNR - ..(ANSWER)...Confirmation number or flight
number and last name?
What does Open CI stand for? - ..(ANSWER)...Status of Flight
What is a through flight? - ..(ANSWER)...More than 1 aircraft but the same flight
number
, How do you display the seat map? - ..(ANSWER)...Assigned no smoking
How do you access the PBT or ACS Flight Status - ..(ANSWER)...Ctrl A, Ctrl C, F7
What is the entry and option to display the itinerary? - ..(ANSWER)...Shift D,
Option 11
List 2 ways to retrieve a PNR? - ..(ANSWER)...Confirmation code or flight number
and last name
Airport Check-in System - ..(ANSWER)...ACS
list 2 ways to check in a passenger? - ..(ANSWER)...CTRL C or CTRL G, F7
What is a THROUGH FLIGHT - ..(ANSWER)...More than 1 aircraft but same flight
number
What does LCL On stand for? - ..(ANSWER)...Local on board
What does TTL On stand for? - ..(ANSWER)...Total on board
What does CI stand for? - ..(ANSWER)...Check in
