PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM LATEST 2025
WITH CORRECT QUESTIONS AND DETAILED
ANSWERS/ALREADY GRADED A+
What is one of the mangers goals in joint problem solving? - CORRECT ANSWER-
Answer Give clear expectations and narrow the gap between expectations and
results
What stage of the 4 Stage Problem Solving Sequence gives performer the chance
to take ownership of the problem? - CORRECT ANSWER-Answer Stage 3, Final
Decision Making
What is the timetable difference between reinforced and joint problem solving? -
CORRECT ANSWER-Answer Shorter because the problem is urgent
How is the managers demeanor during reinforced problem solving? - CORRECT
ANSWER-Answer Mentor, be more assertive
,What is used during the final decision - CORRECT ANSWER-making stage? -
Answer Directing strategy
What action step is different in final decision and reinforced problem solving? -
CORRECT ANSWER-Answer Written expectations
What behavior is expected in the termination stage by the manager? - CORRECT
ANSWER-Answer Clear, considerate, decisive
What stage determines if the employee met agreed upon expectation? -
CORRECT ANSWER-Answer Stage 4, Termination
What is an internal intersection? - CORRECT ANSWER-Answer The facility within
itself
What operates most with the FB team? - CORRECT ANSWER-Answer
Tournament ops
What is so important that FB and tournament ops are closely tied? - CORRECT
ANSWER-Answer Revenue
What aspect of a facility is tied to the marketing and promotion that differs from
its competitors? - CORRECT ANSWER-Answer Brand
,What is an example of and external intersection? - CORRECT ANSWER-Answer
Dining options
What is the difference between FB and retail? - CORRECT ANSWER-Answer
Receiving process
What must the manager and employee agree upon in joint problem solving? -
Answer Specific actions - CORRECT ANSWER-
What is the benefit of having a well run FB operation? - CORRECT ANSWER-
Answer Complete destination by using the facility vision
What is identified before levels of service are determined? - CORRECT ANSWER-
Answer Type of facility and expectations
What is used to keep the operation running smoothly? - CORRECT ANSWER-
Answer Inventory, receiving, P.O systems
What is food cost control? - CORRECT ANSWER-Answer Procedures that
regulate costs
What is the formula for income spent on payroll? - CORRECT ANSWER-Answer
Payroll/income
, What must the manager consider when scheduling? - CORRECT ANSWER-
Answer Provide the expected service while minimizing payroll
What is the result of training and re training? - CORRECT ANSWER-Answer
Personally rewarding
What is the best advertising for FB? - CORRECT ANSWER-Answer Word of
mouth
What is an external intersection? - CORRECT ANSWER-Answer The operation
and its customers
The performer has the freedom to determine the best way to work. - CORRECT
ANSWER-Answer Autonomy
How should the GM use significant work when directing the merchandiser to do
spot audits? - CORRECT ANSWER-Answer Explain the feedback and
consequences
What is used when the HP gives freedom to the AP to run the member guest? -
CORRECT ANSWER-Answer Autonomy
How can managers communicate they want to work with the performer to ensure
success in the task? - CORRECT ANSWER-Answer The feedback is clear
WITH CORRECT QUESTIONS AND DETAILED
ANSWERS/ALREADY GRADED A+
What is one of the mangers goals in joint problem solving? - CORRECT ANSWER-
Answer Give clear expectations and narrow the gap between expectations and
results
What stage of the 4 Stage Problem Solving Sequence gives performer the chance
to take ownership of the problem? - CORRECT ANSWER-Answer Stage 3, Final
Decision Making
What is the timetable difference between reinforced and joint problem solving? -
CORRECT ANSWER-Answer Shorter because the problem is urgent
How is the managers demeanor during reinforced problem solving? - CORRECT
ANSWER-Answer Mentor, be more assertive
,What is used during the final decision - CORRECT ANSWER-making stage? -
Answer Directing strategy
What action step is different in final decision and reinforced problem solving? -
CORRECT ANSWER-Answer Written expectations
What behavior is expected in the termination stage by the manager? - CORRECT
ANSWER-Answer Clear, considerate, decisive
What stage determines if the employee met agreed upon expectation? -
CORRECT ANSWER-Answer Stage 4, Termination
What is an internal intersection? - CORRECT ANSWER-Answer The facility within
itself
What operates most with the FB team? - CORRECT ANSWER-Answer
Tournament ops
What is so important that FB and tournament ops are closely tied? - CORRECT
ANSWER-Answer Revenue
What aspect of a facility is tied to the marketing and promotion that differs from
its competitors? - CORRECT ANSWER-Answer Brand
,What is an example of and external intersection? - CORRECT ANSWER-Answer
Dining options
What is the difference between FB and retail? - CORRECT ANSWER-Answer
Receiving process
What must the manager and employee agree upon in joint problem solving? -
Answer Specific actions - CORRECT ANSWER-
What is the benefit of having a well run FB operation? - CORRECT ANSWER-
Answer Complete destination by using the facility vision
What is identified before levels of service are determined? - CORRECT ANSWER-
Answer Type of facility and expectations
What is used to keep the operation running smoothly? - CORRECT ANSWER-
Answer Inventory, receiving, P.O systems
What is food cost control? - CORRECT ANSWER-Answer Procedures that
regulate costs
What is the formula for income spent on payroll? - CORRECT ANSWER-Answer
Payroll/income
, What must the manager consider when scheduling? - CORRECT ANSWER-
Answer Provide the expected service while minimizing payroll
What is the result of training and re training? - CORRECT ANSWER-Answer
Personally rewarding
What is the best advertising for FB? - CORRECT ANSWER-Answer Word of
mouth
What is an external intersection? - CORRECT ANSWER-Answer The operation
and its customers
The performer has the freedom to determine the best way to work. - CORRECT
ANSWER-Answer Autonomy
How should the GM use significant work when directing the merchandiser to do
spot audits? - CORRECT ANSWER-Answer Explain the feedback and
consequences
What is used when the HP gives freedom to the AP to run the member guest? -
CORRECT ANSWER-Answer Autonomy
How can managers communicate they want to work with the performer to ensure
success in the task? - CORRECT ANSWER-Answer The feedback is clear
