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MNP2602 ASSIGNMENT 2 SEMESTER 1 2025 Shein CRM question about customer defection: a. By analysing the top reasons for customer churn, such as poor customer service or better competition offers, Shein can take proactive steps to improve retention, such as

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MNP2602 ASSIGNMENT 2 SEMESTER 1 2025 Shein CRM question about customer defection: a. By analysing the top reasons for customer churn, such as poor customer service or better competition offers, Shein can take proactive steps to improve retention, such as offering loyalty rewards or enhancing service quality. b. By reducing the frequency of promotional offers, South African retailers can decrease customer defection rates. c. Customer defection analysis is irrelevant for Shein within the South African market. d. By focusing only on the 20% of most satisfied customers, Shein can improve their CRM budget

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The BMZ Academy @ 061 262




THE BMZ ACADEMY




@061 262 1185/068 053 8213




BMZ ACADEMY 061 262 1185/068 053 8213

,10/7/24, 7:45 PM Assessment 3: Attempt review




UNISA  2024  MNP2602-24-S2  Assessment 3

QUIZ




Started on Monday, 9 September 2024, 8:45 AM
State Finished
Completed on Monday, 9 September 2024, 9:05 AM
Time taken 20 mins 5 secs
Marks 6.50/10.00
Grade 65.00 out of 100.00


Question 1
Correct

Mark 0.50 out of 0.50




Leveraging technology capabilities to integrate and enhance seller-oriented
processes along the supply chain is referred to as?


a. Supplier Relationship Management (SRM) 
b. Customer Relationship Management (CRM)
c. Supply Chain Risk Management (SCRM)
d. International Standards Organisation (ISO 9000)




Question 2

Correct

Mark 0.50 out of 0.50




Which one of the following options relates to an organisation's process for
evaluating the quality systems of key suppliers?


a. Supply management
b. Systems certification
c. Inspection management
d. Supplier certification 




https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=21989791&cmid=990818 1/11

,10/7/24, 7:45 PM Assessment 3: Attempt review

Question 3

Correct

Mark 0.50 out of 0.50




Costs associated with investigating alternative suppliers can be classified as …


a. transaction costs.
b. delivery costs.
c. pre-transaction costs. 
d. post-transaction costs.




Question 4
Correct

Mark 0.50 out of 0.50




The two major challenges when implementing SRM software are assembling all the
data needed for the SRM software and …


a. supplier relationships
b. employee training 
c. supplier training
d. customer relationships




Question 5
Correct

Mark 0.50 out of 0.50




Suppose an organisation decides to take an analytical approach to the management
of their supplier relationships, which one of the following would best describe this
approach?


a. The organisation requests suppliers to establish inventory hubs close to
assembly plants.
b. The organisation requests suppliers to assemble the computers on their
behalf when they lack labour capacity.
c. The organisation openly shares production schedules with their suppliers.
d. The organisation focuses on building long-term relationships with key 
suppliers.




https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=21989791&cmid=990818 2/11

, 10/7/24, 7:45 PM Assessment 3: Attempt review

Question 6

Incorrect

Mark 0.00 out of 0.50




When using a Weighted Criteria Evaluation System to evaluate suppliers, all of the
following are true EXCEPT.


a. Multiply the dimension ratings by their respective important weights 
and then sum to get an overall weighted score
b. Evaluate each of the performance measures on a rating between zero and
one hundred
c. Select the key dimensions of performance based on what is important to
the consumer
d. The weights for all dimensions must sum to 1




https://mymodules.dtls.unisa.ac.za/mod/quiz/review.php?attempt=21989791&cmid=990818 3/11

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