SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
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Education is the most powerful weapon which you can use to change the world
, MNG2601-25-S1 TOPIC 4 LEADING: A RESPONSIBLE APPROACH Assessment 3
QUIZ
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Question 1
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Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong focus on the well-being of its
employees, the environment, and guests. Against the backdrop of the pandemic, RCC ensured that staff members and
customers were safe and protected through a vaccination drive. All staff were encouraged to be vaccinated and on a
voluntary basis. An incentive reward program was implemented, rewarding employees who get vaccinated. The vaccination
drive that RCC introduced, is using _____ power to change the behaviour of employees towards vaccinations.
a. motivation
b. legitimate
c. reward
d. referent
Question 2
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Netflix first started streaming in South Africa in 2016. With a diverse population and many cultures in South Africa Netflix
adjusted their algorithms to provide a wide variety of shows and movies that would suit most demographics and cultures. On
a monthly basis Mark Gavill, South Africa's content engineer, writes a detailed report of actions taken to the Chief Content
Engineer of Netflix International, Mrs Samantha Greeves to ensure the content being added is still in line with Netflix’s
missions and goals, “to transcend through storytelling”. She is said to be an organised person, a very reliable and hard-
working manager and is well respected by those who report to her. She strives to create team spirit and gives guidance as to
what is expected of her employees. Although she encourages employees to work hard, she is always available to lend a
helping hand should an employee have a work or personal crisis. According to Blake and Mouton’s leadership grid Mrs
Greeves follows _______ management approach.
a. a middle-of-the-road
b. an impoverished
c. a country club
d. a team
, Question 3
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Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of which a few of these stores are
in South Africa.
Which one of the following options would be an example of internal stakeholders at Starbucks?
a. Investors not wanting to invest
b. CEO Adrian Maizey
c. Shoprite Checkers with whom Starbucks’ has an agreement
d. Government who prescribes legislation