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PSE 465 Midterm Questions and Correct
Answers/ Latest Update / Already Graded
If a process has reached a Six Sigma performance level, how many defects (or
errors) are produced for every one million opportunities?
Ans: 3.4
ALL of the following contribute to the COPQ (Cost Of Poor Quality). Which selection
does not fit into the categories of internal failure, external failure, or appraisal?
Ans: Cost of planning, training and process control
Quality is defined by ________ of the customers
Ans: Satisfaction
_________ is the enemy of Quality
Ans: variation
The LSS improvement process begins with a close understanding of________
Ans: customer needs
Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Ans: Respond to push
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How would you categorize the cost of internal product/process testing?
Ans: Appraisal cost
At what step in the LSS improvement process is a Process Map of the process first
created.
Ans: Define
What are the Critical to Quality (CTQ) Characteristics?
Ans: The process outputs that drive customer satisfaction
The definition of quality often depends on _______.
Ans: Stakeholders
What is the primary approach employed by LSS to reduce the number of defects?
Ans: Reduce process variability at the source by redesign or process control
What is the strongest guiding force of LSS decision-making?
Ans: Data and statistical analysis
Which tool is most commonly used to map the complete sequence of activities,
including customers and suppliers, an organization performs in order to produce
and deliver its end product or service?
Ans: Value stream map
If a distribution is skewed to the right with no outliers, which expression is correct?
Ans: mean > median
PSE 465 Midterm Questions and Correct
Answers/ Latest Update / Already Graded
If a process has reached a Six Sigma performance level, how many defects (or
errors) are produced for every one million opportunities?
Ans: 3.4
ALL of the following contribute to the COPQ (Cost Of Poor Quality). Which selection
does not fit into the categories of internal failure, external failure, or appraisal?
Ans: Cost of planning, training and process control
Quality is defined by ________ of the customers
Ans: Satisfaction
_________ is the enemy of Quality
Ans: variation
The LSS improvement process begins with a close understanding of________
Ans: customer needs
Which of the following is NOT a lean principle?
a.Respond to push
b.Customer centricity
c.Pursue Perfection
d.Create flow
Ans: Respond to push
, 2 | Page
How would you categorize the cost of internal product/process testing?
Ans: Appraisal cost
At what step in the LSS improvement process is a Process Map of the process first
created.
Ans: Define
What are the Critical to Quality (CTQ) Characteristics?
Ans: The process outputs that drive customer satisfaction
The definition of quality often depends on _______.
Ans: Stakeholders
What is the primary approach employed by LSS to reduce the number of defects?
Ans: Reduce process variability at the source by redesign or process control
What is the strongest guiding force of LSS decision-making?
Ans: Data and statistical analysis
Which tool is most commonly used to map the complete sequence of activities,
including customers and suppliers, an organization performs in order to produce
and deliver its end product or service?
Ans: Value stream map
If a distribution is skewed to the right with no outliers, which expression is correct?
Ans: mean > median
