TEST BANK
ORGANIZATIONAL BEHAVIOR AND MANAGEMENT
12TH EDITION
CHAPTER NO. 01: EFFECTIVE MANAGERS UNDERSTAND
ORGANIZATIONAL BEHAVIOR
MULTIPLE CHOICE QUESTION & ANSWERS
1. A major goal of Zappos is to treat its __________ with integrity, honesty, and
commitment.
A) customers
B) employees
C) employees and customers
D) employees, customers, and community
ANSWER: C
2. To be successful, managers will need to harness the power of __________ and human
capital.
A) techno-administrative technology
B) information technology
C) political
D) economic
ANSWER: B
3. When it comes to knowledge, organizations must do all of the following except:
A) Transfer it to employees.
B) Identify it.
C) Guard it jealousy.
D) Update it continuously.
,ANSWER: C
4. To develop and sustain an advantage in an increasingly competitive, globalized world,
managers must harness the powers of information technology and _______________ to
be successful.
A) decisiveness
B) language fluency
C) democracy
D) human capital
ANSWER: D
5. The formal and modern study of management started around ______ B.C..
A) 1750
B) 1300
C) 1900
D) 1940
ANSWER: C
6. The first modern management articles were published in _______________ journals.
A) human resource
B) engineering
C) scientific
D) psychology
ANSWER: B
7. In 1886, an engineer named Frederick W. Taylor presented a paper on scientific
management at a national meeting of engineers that was titled "The Engineer as
_______________."
, A) a Specialist
B) a Manager
C) an Economist
D) a Scientist
ANSWER: C
8. Frederick W. Taylor believed in _______________ approach to job design.
A) the rule-of-thumb
B) a scientific
C) a just-in-time
D) a laissez-faire
ANSWER: B
9. ______________ suggests that an organization is a managed system that changes inputs
into outputs.
A) Systems theory
B) Operations theory
C) Hawthorne theory
D) OB
ANSWER: A
10. Taylor's major thesis was that maximum good for _________ could come only through
the cooperation of management and labor in the application of scientific methods.
A) the organization
B) society
C) the shareholder
D) All of the choices are correct.
ANSWER: B
, 11. Behavior is viewed as operating at the individual, _______________, and organizational
levels.
A) emotional
B) spiritual
C) structural
D) group
ANSWER: D
12. Fayol's approach to management was significant in that it contributed to all of the
following developments and positions except:
A) Management is a separate body of knowledge that can be applied in any type of
organization.
B) A theory of management can be learned and taught.
C) There is a need for teaching management in colleges.
D) On-the-job training is the best way to impart management skills.
ANSWER: D
13. Fayol's theory of management emphasized the importance of all of the following except:
A) Conserving.
B) Planning.
C) Organizing.
D) Coordinating.
ANSWER: A
ORGANIZATIONAL BEHAVIOR AND MANAGEMENT
12TH EDITION
CHAPTER NO. 01: EFFECTIVE MANAGERS UNDERSTAND
ORGANIZATIONAL BEHAVIOR
MULTIPLE CHOICE QUESTION & ANSWERS
1. A major goal of Zappos is to treat its __________ with integrity, honesty, and
commitment.
A) customers
B) employees
C) employees and customers
D) employees, customers, and community
ANSWER: C
2. To be successful, managers will need to harness the power of __________ and human
capital.
A) techno-administrative technology
B) information technology
C) political
D) economic
ANSWER: B
3. When it comes to knowledge, organizations must do all of the following except:
A) Transfer it to employees.
B) Identify it.
C) Guard it jealousy.
D) Update it continuously.
,ANSWER: C
4. To develop and sustain an advantage in an increasingly competitive, globalized world,
managers must harness the powers of information technology and _______________ to
be successful.
A) decisiveness
B) language fluency
C) democracy
D) human capital
ANSWER: D
5. The formal and modern study of management started around ______ B.C..
A) 1750
B) 1300
C) 1900
D) 1940
ANSWER: C
6. The first modern management articles were published in _______________ journals.
A) human resource
B) engineering
C) scientific
D) psychology
ANSWER: B
7. In 1886, an engineer named Frederick W. Taylor presented a paper on scientific
management at a national meeting of engineers that was titled "The Engineer as
_______________."
, A) a Specialist
B) a Manager
C) an Economist
D) a Scientist
ANSWER: C
8. Frederick W. Taylor believed in _______________ approach to job design.
A) the rule-of-thumb
B) a scientific
C) a just-in-time
D) a laissez-faire
ANSWER: B
9. ______________ suggests that an organization is a managed system that changes inputs
into outputs.
A) Systems theory
B) Operations theory
C) Hawthorne theory
D) OB
ANSWER: A
10. Taylor's major thesis was that maximum good for _________ could come only through
the cooperation of management and labor in the application of scientific methods.
A) the organization
B) society
C) the shareholder
D) All of the choices are correct.
ANSWER: B
, 11. Behavior is viewed as operating at the individual, _______________, and organizational
levels.
A) emotional
B) spiritual
C) structural
D) group
ANSWER: D
12. Fayol's approach to management was significant in that it contributed to all of the
following developments and positions except:
A) Management is a separate body of knowledge that can be applied in any type of
organization.
B) A theory of management can be learned and taught.
C) There is a need for teaching management in colleges.
D) On-the-job training is the best way to impart management skills.
ANSWER: D
13. Fayol's theory of management emphasized the importance of all of the following except:
A) Conserving.
B) Planning.
C) Organizing.
D) Coordinating.
ANSWER: A
