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Business Process Management
Created @January 28, 2025 11:08 AM
Class INFOMBPM
Exam
All questions will be anwerable in a digital form, e.g. select an answer, shuffle
boxes, etc.
Question examples:
1. Theoretical: Complete the missing phases of the BPM lifecycle; Select the
types of quality that are involved in Process Model Quality Assurance.
2. Model-related: What’s wrong with the following model?
3. Analysis/Redesign: Consider the following loan application process, Identify
for each of the steps whether they are VA, BVA, and NVA.
4. Process Mining: Whatis the BPMN model that the alphaalgorithm will deliver;
Select the event log(s) such that it is possible to derive the process below with
the alpha algorithm
Get to know the purpose of the Identification phase in the BPM life-cycle; in
particular, it is important that you see how it distinguishes itself from other
phases
Examine the process checklist from Section 2.1 closely: This is a crucial tool
for determining whether you are looking at an interesting business process or
not
The assignments from Chapter 4 that you need to work on this week are exam
level
Business Process Management 1
, The most important element is Section 8.2.3, “Heuristics Process Redesign”,
expanded by Appendix A. It is important:– to understand each of the heuristics
(in particular how they aim to positively influence the various performance
dimensions of the Devil’s quadrangle), – to be able to link the name of the
heuristic to its essentials, and– to understand the differences between any pair
of redesign heuristics.
For the exam, you will be expected to thoroughly understand each of the steps
in the alpha algorithm to the extent that you ought to be able to explain the
meaning of its steps and be able to reason about these. You should also be
able to carry out the algorithm on the basis of a (small) event log.
Section 9.1.3, such that you will be able to distinguish and reason about the
different components of a BPMS;
The advantages of using a BPMS (Section 9.2) such that you can recognize
the various categories and reason about them;
The difficulties of introducing a BPMS, both from a technical and
organizational perspective (Section 9.3).
For this chapter, the important thing is to understand the alpha-algorithm and
its assumptions (Section 11.4). For the exam, you will be expected to
thoroughly understand each of the steps in the alpha algorithm to the extent
that you ought to be able to explain the meaning of its steps and be able to
reason about these. You should also be able to carry out the algorithm on the
basis of a (small) event log.
Week 1: Chapter 1 & 2
Ingredients of a business process
Event – Something that happens atomically, meaning it has no duration.
Example: The arrival of a piece of equipment at a construction site.
Activity – A process that takes time to execute. Example: Inspecting
equipment upon its arrival.
Task – A simple activity that can be seen as a single unit of work, performed
by a single process participant. Example: Checking that received equipment
Business Process Management 2
, matches the order.
Decision Point – A point in time when a decision is made that affects how a
process is executed. Example: Deciding whether to accept or return inspected
equipment.
Actor – An entity that participates in a process, which can be a human actor,
an organization, or a software system acting on behalf of a human or
organization.
Process Participant – An internal actor who operates inside the organization
where the process is executed. Example: Clerk, site engineer, works engineer.
External Actor (a.k.a. Business Party) – An actor who operates outside the
organization where the process is executed. Example: Equipment supplier.
Physical Object – Tangible items involved in a process. Example: Equipment,
materials, products, paper documents.
Informational Object – Electronic documents and records used in a process.
Example: Equipment rental requests, purchase orders, invoices, spreadsheets.
Outcome – The result of executing a process, which may be positive (delivers
value) or negative (does not deliver value). Example: The rented equipment
being used by BuildIT (positive outcome) or equipment being returned
(negative outcome).
Customer – The actor who consumes the output of a process. Example: The
site engineer in the equipment rental process.
Internal Customer – A customer who is an employee of the organization.
Example: The site engineer in the equipment rental process.
External Customer – A customer who is outside the organization. Example: A
buyer in a house-selling process.
Business Process Management 3
, Business process: as a collection of inter-related events, activities, and decision
points that involve a number of actors and objects, which collectively lead to an
outcome that is of value to at least one customer.
BPM: a body of methods, techniques, and tools to identify, discover, analyze,
redesign, execute, and monitor business processes in order to optimize their
performance.
Process owner: manager that is responsible for a business process
The BPM Lifecycle
1. Process Identification – The initial phase of a BPM initiative, where relevant
processes are identified, their scope is delimited, and relationships between
them are determined. Leads to a process architecture.
Process Architecture – A collection of inter-linked processes covering the
bulk of an organization’s work to achieve its mission sustainably.
Process Performance Measures (Process Performance Metrics) –
Criteria used to determine whether a process is in good or bad shape.
Common categories include:
Cost-related measures – Metrics assessing the cost efficiency of a
process. Example: Total cost of rented equipment per month.
Business Process Management 4
Business Process Management
Created @January 28, 2025 11:08 AM
Class INFOMBPM
Exam
All questions will be anwerable in a digital form, e.g. select an answer, shuffle
boxes, etc.
Question examples:
1. Theoretical: Complete the missing phases of the BPM lifecycle; Select the
types of quality that are involved in Process Model Quality Assurance.
2. Model-related: What’s wrong with the following model?
3. Analysis/Redesign: Consider the following loan application process, Identify
for each of the steps whether they are VA, BVA, and NVA.
4. Process Mining: Whatis the BPMN model that the alphaalgorithm will deliver;
Select the event log(s) such that it is possible to derive the process below with
the alpha algorithm
Get to know the purpose of the Identification phase in the BPM life-cycle; in
particular, it is important that you see how it distinguishes itself from other
phases
Examine the process checklist from Section 2.1 closely: This is a crucial tool
for determining whether you are looking at an interesting business process or
not
The assignments from Chapter 4 that you need to work on this week are exam
level
Business Process Management 1
, The most important element is Section 8.2.3, “Heuristics Process Redesign”,
expanded by Appendix A. It is important:– to understand each of the heuristics
(in particular how they aim to positively influence the various performance
dimensions of the Devil’s quadrangle), – to be able to link the name of the
heuristic to its essentials, and– to understand the differences between any pair
of redesign heuristics.
For the exam, you will be expected to thoroughly understand each of the steps
in the alpha algorithm to the extent that you ought to be able to explain the
meaning of its steps and be able to reason about these. You should also be
able to carry out the algorithm on the basis of a (small) event log.
Section 9.1.3, such that you will be able to distinguish and reason about the
different components of a BPMS;
The advantages of using a BPMS (Section 9.2) such that you can recognize
the various categories and reason about them;
The difficulties of introducing a BPMS, both from a technical and
organizational perspective (Section 9.3).
For this chapter, the important thing is to understand the alpha-algorithm and
its assumptions (Section 11.4). For the exam, you will be expected to
thoroughly understand each of the steps in the alpha algorithm to the extent
that you ought to be able to explain the meaning of its steps and be able to
reason about these. You should also be able to carry out the algorithm on the
basis of a (small) event log.
Week 1: Chapter 1 & 2
Ingredients of a business process
Event – Something that happens atomically, meaning it has no duration.
Example: The arrival of a piece of equipment at a construction site.
Activity – A process that takes time to execute. Example: Inspecting
equipment upon its arrival.
Task – A simple activity that can be seen as a single unit of work, performed
by a single process participant. Example: Checking that received equipment
Business Process Management 2
, matches the order.
Decision Point – A point in time when a decision is made that affects how a
process is executed. Example: Deciding whether to accept or return inspected
equipment.
Actor – An entity that participates in a process, which can be a human actor,
an organization, or a software system acting on behalf of a human or
organization.
Process Participant – An internal actor who operates inside the organization
where the process is executed. Example: Clerk, site engineer, works engineer.
External Actor (a.k.a. Business Party) – An actor who operates outside the
organization where the process is executed. Example: Equipment supplier.
Physical Object – Tangible items involved in a process. Example: Equipment,
materials, products, paper documents.
Informational Object – Electronic documents and records used in a process.
Example: Equipment rental requests, purchase orders, invoices, spreadsheets.
Outcome – The result of executing a process, which may be positive (delivers
value) or negative (does not deliver value). Example: The rented equipment
being used by BuildIT (positive outcome) or equipment being returned
(negative outcome).
Customer – The actor who consumes the output of a process. Example: The
site engineer in the equipment rental process.
Internal Customer – A customer who is an employee of the organization.
Example: The site engineer in the equipment rental process.
External Customer – A customer who is outside the organization. Example: A
buyer in a house-selling process.
Business Process Management 3
, Business process: as a collection of inter-related events, activities, and decision
points that involve a number of actors and objects, which collectively lead to an
outcome that is of value to at least one customer.
BPM: a body of methods, techniques, and tools to identify, discover, analyze,
redesign, execute, and monitor business processes in order to optimize their
performance.
Process owner: manager that is responsible for a business process
The BPM Lifecycle
1. Process Identification – The initial phase of a BPM initiative, where relevant
processes are identified, their scope is delimited, and relationships between
them are determined. Leads to a process architecture.
Process Architecture – A collection of inter-linked processes covering the
bulk of an organization’s work to achieve its mission sustainably.
Process Performance Measures (Process Performance Metrics) –
Criteria used to determine whether a process is in good or bad shape.
Common categories include:
Cost-related measures – Metrics assessing the cost efficiency of a
process. Example: Total cost of rented equipment per month.
Business Process Management 4
