WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)|AGRADE
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality
of the length of the rulers? - (ANSWER)Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? -
(ANSWER)Durability
Which quality management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts? - (ANSWER)Deming's 14
points for management
Juran Institute's management theory
Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause
analysis, emphasizes a bottom-up approach to quality, and considers standardization and
quality control to move together in improvement? - (ANSWER)Ishikawa's quality circle
An employee at a company thinks the department could improve its performance metrics by
inspecting 100% of all finished product.
Which quality management philosophy would address this employee's opinion? -
(ANSWER)Deming: Cease dependence on inspection to achieve quality. Eliminate the need for &^%*%^
inspection. Build quality into the product in the first place. $#@@!$
#$
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the
installations in a 14-day period after the sale. The company will be penalized financially if it fails
to achieve these objectives. The operations manager's daily responsibilities include contacting
installers to expedite orders and ensure deadlines are met.
,WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)|AGRADE
Which two tools that should be used to measure installer performance?
Choose 2 answers - (ANSWER)Control charts to measure the time elapsed to completion & Run
charts to chart output around the 14-day central tendency
Which method can a company use to relate customer needs and expectations to specific design
characteristics? - (ANSWER)Quality function deployment
Six Sigma is adopted by a manufacturing company.
How can the company use Six Sigma to establish quality improvement? - (ANSWER)There
should be no more than 3.4 defects per million products from a manufacturing company
statistically.
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers - (ANSWER)A company tries to reduce variation in the quality of products it
offers. & A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad." &^%*%^
$#@@!$
#$
If the retailer wants to know the annual frequency of each evaluation category, which tool
should the retailer use? - (ANSWER)Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know the
relationship and degree of correlation between monthly customer visits and area population.
, WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)|AGRADE
Which tool should be used in this situation? - (ANSWER)Scatter plot
A company that produces motors uses the a "motor assembly check sheet", why would the
company use this check sheet? - (ANSWER)To develop a Pareto chart identifying the root causes
of engine defects
A quality improvement team is trying to illustrate to upper management how a process is
varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers - (ANSWER)Run charts & Control charts
A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to
have the following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90 &^%*%^
$#@@!$
Jun: 120 #$
July: 130
August: 150
September: 100
October: 80
November: 60
ANSWERS)|AGRADE
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality
of the length of the rulers? - (ANSWER)Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? -
(ANSWER)Durability
Which quality management philosophy assigns cost to quality, defines quality by how well a
product can be used for its intended purpose, and uses Pareto charts? - (ANSWER)Deming's 14
points for management
Juran Institute's management theory
Which quality management philosophy uses cause-and-effect fishbone diagrams for root-cause
analysis, emphasizes a bottom-up approach to quality, and considers standardization and
quality control to move together in improvement? - (ANSWER)Ishikawa's quality circle
An employee at a company thinks the department could improve its performance metrics by
inspecting 100% of all finished product.
Which quality management philosophy would address this employee's opinion? -
(ANSWER)Deming: Cease dependence on inspection to achieve quality. Eliminate the need for &^%*%^
inspection. Build quality into the product in the first place. $#@@!$
#$
A company sells garage doors through a national retailer and contracts with local installers to
complete the installations. The operations manager is responsible for completing the
installations in a 14-day period after the sale. The company will be penalized financially if it fails
to achieve these objectives. The operations manager's daily responsibilities include contacting
installers to expedite orders and ensure deadlines are met.
,WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)|AGRADE
Which two tools that should be used to measure installer performance?
Choose 2 answers - (ANSWER)Control charts to measure the time elapsed to completion & Run
charts to chart output around the 14-day central tendency
Which method can a company use to relate customer needs and expectations to specific design
characteristics? - (ANSWER)Quality function deployment
Six Sigma is adopted by a manufacturing company.
How can the company use Six Sigma to establish quality improvement? - (ANSWER)There
should be no more than 3.4 defects per million products from a manufacturing company
statistically.
Which two company practices reflect the guiding principles of Six Sigma?
Choose 2 answers - (ANSWER)A company tries to reduce variation in the quality of products it
offers. & A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad." &^%*%^
$#@@!$
#$
If the retailer wants to know the annual frequency of each evaluation category, which tool
should the retailer use? - (ANSWER)Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the
checkout line by appropriately opening checkout lines. To do this, the VP needs to know the
relationship and degree of correlation between monthly customer visits and area population.
, WGU C720 OA LATEST EXAM REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED
ANSWERS)|AGRADE
Which tool should be used in this situation? - (ANSWER)Scatter plot
A company that produces motors uses the a "motor assembly check sheet", why would the
company use this check sheet? - (ANSWER)To develop a Pareto chart identifying the root causes
of engine defects
A quality improvement team is trying to illustrate to upper management how a process is
varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers - (ANSWER)Run charts & Control charts
A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to
have the following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90 &^%*%^
$#@@!$
Jun: 120 #$
July: 130
August: 150
September: 100
October: 80
November: 60
