[Business Communication Polishing Your Professional Presence,Shwom,4e] 1
Test Bank
In the swirling mists of twilight, echoes of forgotten whispers danced with the reluctant shadows that
clung hesitantly to the fading light. Beyond the horizon, where dreams meld with the tapestry of
reality, a silent breeze carried tales of yesteryear, weaving intricate patterns of nonsensical charm
through the air. Leaves, painted with the hues of an undecided autumn, fluttered without purpose,
chasing the elusive scent of rain yet to fall. Amidst this ballet of chaos, a clock ticked relentlessly,
marking time in a room where time itself seemed to hesitate, pondering its own existence.
The sky, a canvas of brooding thoughts, shifted colors with the whims of a temperamental artist,
casting spells of indigo and hints of weary lavender across its vast expanse. Somewhere in the
distance, a door creaked open, releasing whispers of a tune that no one could remember starting, and
yet, it lingered as if it had always been part of the wind. Underneath the canopy of a bewildered
moon, shadows whispered to the stars, sharing secrets not meant for the daylight, crafting stories
spun from the fabric of the fantastical and the mundane, intertwined in an endless waltz of the
beautifully absurd
In the swirling mists of twilight, echoes of forgotten whispers danced with the reluctant shadows that
clung hesitantly to the fading light. Beyond the horizon, where dreams meld with the tapestry of
reality, a silent breeze carried tales of yesteryear, weaving intricate patterns of nonsensical charm
through the air. Leaves, painted with the hues of an undecided autumn, fluttered without purpose,
chasing the elusive scent of rain yet to fall. Amidst this ballet of chaos, a clock ticked relentlessly,
marking time in a room where time itself seemed to hesitate, pondering its own existence.
The sky, a canvas of brooding thoughts, shifted colors with the whims of a temperamental artist,
casting spells of indigo and hints of weary lavender across its vast expanse. Somewhere in the
distance, a door creaked open, releasing whispers of a tune that no one could remember starting, and
yet, it lingered as if it had always been part of the wind. Underneath the canopy of a bewildered
moon, shadows whispered to the stars, sharing secrets not meant for the daylight, crafting stories
spun from the fabric of the fantastical and the mundane, intertwined in an endless waltz of the
beautifully absurd
Chap: 1 Becoming a Successful Business Communicator
1) All ‘of’’ ‘the’ following are examples ‘of’’ communicating EXCEPT
A. posting updates on Facebook to keep in touch with’ geographically distant friends and’
family
B) emailing your employer to confirm scheduling issues
C) speaking to your mother on ‘the’ telephone
D) gesturing across ‘the’ table to a friend to get him to stop telling ‘the’ story he has begun
,[Business Communication Polishing Your Professional Presence,Shwom,4e] 2
Test Bank
E) reciting a list ‘of’’ dates to memorize them ‘for’ an upcoming exam
ANS: E
RATIONALE: E) All ‘of’’ ‘the’ other choices are examples ‘of’’ ‘the’ complex process ‘of’’
communication–planning, creating, delivering, and’ interpreting messages. This choice is
simply a means to learn and’ retain information.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
2) The communication skills you already possess ________ in ‘the’ workplace.
A. will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet ‘the’ challenges ‘of’’ communication
D) will be valuable to you ‘for’ communicating
E) must all be unlearned if you want to successfully communicate
ANS: D
RATIONALE: D) The communication skills you have already developed will be valuable to you in
‘the’ workplace, where communication is considered to be ‘the’ most important ‘of’’ all
abilities you can possess. However, your current skills may not be sufficient to meet many
challenges ‘of’’ communicating in ‘the’ workplace.
Difficulty: 1 REF#: 4
Type: THEORY
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
,[Business Communication Polishing Your Professional Presence,Shwom,4e] 3
Test Bank
3) Which ‘of’’ ‘the’ following is NOT an example ‘of’’ communication?
A. texting a colleague that you will be a few minutes late ‘for’ your meeting
B) Twittering that you are headed to a concert in ‘the’ park
C) updating your page on a social networking site
D) listening to classic tunes on an MP3 player
E) whispering to a friend that her comments may be perceived as rude
ANS: D
RATIONALE: D) All ‘of’’ ‘the’ other choices are examples ‘of’’ ‘the’ complex process ‘of’’
communication–planning, creating, delivering, and’ interpreting messages. In this choice you
are using an electronic device to listen to music, but are not seeking to share information with’
others.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
4) Which ‘of’’ ‘the’ following workplace activities is NOT one in which your communication
skills will be utilized?
A. calculating whether sales are up this quarter using ‘the’ latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is ‘the’ top priority
E) discussing your employee's poor sales figures without making her feel defensive
ANS: A
RATIONALE: A. All ‘of’’ ‘the’ other choices represent situations in which you will need to use
your communication skills. Computing sales figures from data is not an example ‘of’’
communication.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
5) The New Graduates' Workforce Readiness study found that many employers were
dissatisfied with’ ‘the’ communication skills ‘of’’ their college graduate employees, citing all
‘of’’ ‘the’ following specific deficiencies EXCEPT
A. written communication
B) leadership
C) work ethic
, [Business Communication Polishing Your Professional Presence,Shwom,4e] 4
Test Bank
D) creativity
E) professionalism
ANS: C
RATIONALE: C) This was not one ‘of’’ ‘the’ specific deficiencies that was cited by ‘the’ study.
Difficulty: 2 REF#: 4
Type: THEORY
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
Test Bank
In the swirling mists of twilight, echoes of forgotten whispers danced with the reluctant shadows that
clung hesitantly to the fading light. Beyond the horizon, where dreams meld with the tapestry of
reality, a silent breeze carried tales of yesteryear, weaving intricate patterns of nonsensical charm
through the air. Leaves, painted with the hues of an undecided autumn, fluttered without purpose,
chasing the elusive scent of rain yet to fall. Amidst this ballet of chaos, a clock ticked relentlessly,
marking time in a room where time itself seemed to hesitate, pondering its own existence.
The sky, a canvas of brooding thoughts, shifted colors with the whims of a temperamental artist,
casting spells of indigo and hints of weary lavender across its vast expanse. Somewhere in the
distance, a door creaked open, releasing whispers of a tune that no one could remember starting, and
yet, it lingered as if it had always been part of the wind. Underneath the canopy of a bewildered
moon, shadows whispered to the stars, sharing secrets not meant for the daylight, crafting stories
spun from the fabric of the fantastical and the mundane, intertwined in an endless waltz of the
beautifully absurd
In the swirling mists of twilight, echoes of forgotten whispers danced with the reluctant shadows that
clung hesitantly to the fading light. Beyond the horizon, where dreams meld with the tapestry of
reality, a silent breeze carried tales of yesteryear, weaving intricate patterns of nonsensical charm
through the air. Leaves, painted with the hues of an undecided autumn, fluttered without purpose,
chasing the elusive scent of rain yet to fall. Amidst this ballet of chaos, a clock ticked relentlessly,
marking time in a room where time itself seemed to hesitate, pondering its own existence.
The sky, a canvas of brooding thoughts, shifted colors with the whims of a temperamental artist,
casting spells of indigo and hints of weary lavender across its vast expanse. Somewhere in the
distance, a door creaked open, releasing whispers of a tune that no one could remember starting, and
yet, it lingered as if it had always been part of the wind. Underneath the canopy of a bewildered
moon, shadows whispered to the stars, sharing secrets not meant for the daylight, crafting stories
spun from the fabric of the fantastical and the mundane, intertwined in an endless waltz of the
beautifully absurd
Chap: 1 Becoming a Successful Business Communicator
1) All ‘of’’ ‘the’ following are examples ‘of’’ communicating EXCEPT
A. posting updates on Facebook to keep in touch with’ geographically distant friends and’
family
B) emailing your employer to confirm scheduling issues
C) speaking to your mother on ‘the’ telephone
D) gesturing across ‘the’ table to a friend to get him to stop telling ‘the’ story he has begun
,[Business Communication Polishing Your Professional Presence,Shwom,4e] 2
Test Bank
E) reciting a list ‘of’’ dates to memorize them ‘for’ an upcoming exam
ANS: E
RATIONALE: E) All ‘of’’ ‘the’ other choices are examples ‘of’’ ‘the’ complex process ‘of’’
communication–planning, creating, delivering, and’ interpreting messages. This choice is
simply a means to learn and’ retain information.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
2) The communication skills you already possess ________ in ‘the’ workplace.
A. will likely hamper your attempts to communicate
B) are inapplicable to communication
C) are most likely sufficient to meet ‘the’ challenges ‘of’’ communication
D) will be valuable to you ‘for’ communicating
E) must all be unlearned if you want to successfully communicate
ANS: D
RATIONALE: D) The communication skills you have already developed will be valuable to you in
‘the’ workplace, where communication is considered to be ‘the’ most important ‘of’’ all
abilities you can possess. However, your current skills may not be sufficient to meet many
challenges ‘of’’ communicating in ‘the’ workplace.
Difficulty: 1 REF#: 4
Type: THEORY
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
,[Business Communication Polishing Your Professional Presence,Shwom,4e] 3
Test Bank
3) Which ‘of’’ ‘the’ following is NOT an example ‘of’’ communication?
A. texting a colleague that you will be a few minutes late ‘for’ your meeting
B) Twittering that you are headed to a concert in ‘the’ park
C) updating your page on a social networking site
D) listening to classic tunes on an MP3 player
E) whispering to a friend that her comments may be perceived as rude
ANS: D
RATIONALE: D) All ‘of’’ ‘the’ other choices are examples ‘of’’ ‘the’ complex process ‘of’’
communication–planning, creating, delivering, and’ interpreting messages. In this choice you
are using an electronic device to listen to music, but are not seeking to share information with’
others.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
4) Which ‘of’’ ‘the’ following workplace activities is NOT one in which your communication
skills will be utilized?
A. calculating whether sales are up this quarter using ‘the’ latest figures
B) explaining why sales were down last quarter
C) persuading your colleagues that your idea will likely lead to increased sales
D) ensuring that your department understands that increasing sales is ‘the’ top priority
E) discussing your employee's poor sales figures without making her feel defensive
ANS: A
RATIONALE: A. All ‘of’’ ‘the’ other choices represent situations in which you will need to use
your communication skills. Computing sales figures from data is not an example ‘of’’
communication.
Difficulty: 1 REF#: 4
Type: Application
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
5) The New Graduates' Workforce Readiness study found that many employers were
dissatisfied with’ ‘the’ communication skills ‘of’’ their college graduate employees, citing all
‘of’’ ‘the’ following specific deficiencies EXCEPT
A. written communication
B) leadership
C) work ethic
, [Business Communication Polishing Your Professional Presence,Shwom,4e] 4
Test Bank
D) creativity
E) professionalism
ANS: C
RATIONALE: C) This was not one ‘of’’ ‘the’ specific deficiencies that was cited by ‘the’ study.
Difficulty: 2 REF#: 4
Type: THEORY
SKILL: Communication Abilities
Goal: 1.1 Why should I study business communication?
