2020 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 2 ( Distinction*)
Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria:
P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Present a clear, effective development plan for own customer service skills M3 - Assess how the development plan has improved the performance of customer service skills. D3 - Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet customer needs.