5/7/2020 Assignment 3: Conflict Management | Completed | Shadow Health
Shadow Health will be performing planned maintenance this Friday, from 7:00am until 7:30am Eastern. During this time (/site_notice_dismissals?from_flash=true&site_noti
assignment attempts will be disabled. Thank you for helping us to improve your Shadow Health experience!
Assignment 3: Conflict Management Results | Turned In
Leadership Content - Spring 2020, NRS 224C
Return to Assignment (/assignments/324952/)
Your Results Lab Pass (/assignment_attempts/6804850/lab_pass.p
m
Overview
Interprofessional Communication Score: 20.0 out of 20
er as
Bedside Shift Report
co
eH w
Debrief Time: 0735
Team Delegation
o.
You scored
Interprofessional Communication
rs e Diya: Hey, what's up? 1.0 out of 1
ou urc
Prioritizing Individual Patient Needs The correct answer is:
What should you say to fill in Nurse Diya and gain insight into what occurred?
Prioritizing Delivery of Care Omar Haddad received a meal that wasn’t Halal, though he said he informed you of Omar Haddad received a meal
his dietary needs upon admission. Do you know why he may have been delivered the that wasn’t Halal, though he sa
o
Student Survey he informed you of his dietary
wrong meal?
needs upon admission. Do yo
aC s
know why he may have been
vi y re
delivered the wrong meal?
You scored
Diya: Hm, let me think . . . 1.0 out of 1
ed d
Why is this an appropriate way to ask about the root cause of this situation? The correct answer is:
ar stu
You convey the needed information without underselling or blaming preemptively. You convey the needed
information without underselli
or blaming preemptively.
sh is
You scored
Diya: Oh gosh -- I think I remember now. I just wrote down “NPO” in the diet part of his EHR, 1.0 out of 1
Th
because I knew he would be NPO before his procedure, and then discharged right after. I
guess I didn’t even consider that the procedure might not work out. The correct answer is:
How should you provide guidance to Nurse Diya around the policy in question? It’s important that you always
follow policy: in this case, to
It’s important that you always follow policy: in this case, to record a patient’s record a patient’s information
information even if it doesn’t seem immediately relevant to the circumstances, even if it doesn’t seem
because they could always change. immediately relevant to the
circumstances, because they
could always change.
You scored
Diya: Yeah, that makes complete sense. Thanks for the reminder.
1.0 out of 1
Why is this an effective way of communicating policy to Nurse Diya?
The correct answer is:
The nursing behavior is correct and clearly stated.
The nursing behavior is correc
and clearly stated.
Diya: Thanks for talking with me. See you later! [AUDIO COMING SOON]
https://www.coursehero.com/file/61516144/Assignment-3-Conflict-Management-Completed-Shadow-Health-Interprofessional-Communicationpdf/
https://app.shadowhealth.com/assignment_attempts/6804850 1/5
, 5/7/2020 Assignment 3: Conflict Management | Completed | Shadow Health
Time: 0740
You scored
1.0 out of 1
The correct answer is:
Omar: So what happened? Is someone in trouble? Because you were on orders n
to eat, the nurse who admitted
How should you inform Mr. Haddad about the outcome of your conversation with Nurse
you omitted writing down you
Diya?
dietary needs, even though sta
Because you were on orders not to eat, the nurse who admitted you omitted writing are expected to record all
down your dietary needs, even though staff are expected to record all standard areas standard areas of information.
of information. I had a conversation with Nurse Diya; she agrees to follow policy in had a conversation with Nurse
the future, and she sends her apologies for preventing you from getting a Halal meal. Diya; she agrees to follow poli
While we only take disciplinary action when staff show significant neglect for patient in the future, and she sends h
safety, I hope my talking with her can provide you some satisfaction. apologies for preventing you
from getting a Halal meal. Whi
we only take disciplinary actio
when staff show significant
neglect for patient safety, I hop
my talking with her can provid
you some satisfaction.
m
You scored
Omar: Thanks for talking to her. I'm still upset, but you did what you can do, so I guess that's
er as
all I can ask for. 1.0 out of 1
co
Why is this an effective way of summarizing your and Nurse Diya’s interaction to Mr. The correct answer is:
eH w
Haddad?
You treat the patient with
You treat the patient with respect, compassion, and honesty.
o.
respect, compassion, and
rs e honesty.
ou urc
Time: 0610
o
Ava: Excuse me, Nurse? Hi. I need to talk to you about something important.
aC s
You scored
What can I do for you?
vi y re
1.0 out of 1
Ava: It's my mom. She just keeps getting worse and worse, and I hate seeing her like this. I
need your help. These hospital visits are always a wake-up call for her. She'll stop smoking . The correct answer is:
. . but only for a few days. And I can't take it anymore.
That must be very frustrating.
What is the most appropriate response to Ava in this situation? sure it's been difficult to see
ed d
your mother go through that s
That must be very frustrating. I'm sure it's been difficult to see your mother go
many times.
ar stu
through that so many times.
You scored
Ava: Thank you. It has been difficult . . . Wow, it actually means a lot to me to hear
somebody say that. I'm just . . . I'm not sure how much more I can take of this . . . of 1.0 out of 1
sh is
watching her make herself worse.
The correct answer is:
Th
Why is this the best response to Ava's concern?
You show empathy to Ava,
You show empathy to Ava, helping her to feel that her concerns are being heard. helping her to feel that her
concerns are being heard.
Ava: I think I need to give Mom some kind of extra push. Mom's been living with me, and You scored
we've made it work, but I know she's going to need even more care. I'm willing to try it, but
not if she keeps smoking. I just can't stand watching her make herself worse when we put so 1.0 out of 1
much effort into trying to get her better.
The correct answer is:
I want you to tell Mom that unless she really quits this time, she's going to have to go into
If your mother decides that
assisted living. I'd do it myself, but our relationship has gotten strained enough already, and I
assisted living is something s
think it would mean more coming from you.
wants to consider, I will provid
If your mother decides that assisted living is something she wants to consider, I will some resources she can use t
provide some resources she can use to help her explore her options. However, I will help her explore her options.
not participate in delivering an ultimatum. However, I will not participate
delivering an ultimatum.
https://www.coursehero.com/file/61516144/Assignment-3-Conflict-Management-Completed-Shadow-Health-Interprofessional-Communicationpdf/
https://app.shadowhealth.com/assignment_attempts/6804850 2/5
Shadow Health will be performing planned maintenance this Friday, from 7:00am until 7:30am Eastern. During this time (/site_notice_dismissals?from_flash=true&site_noti
assignment attempts will be disabled. Thank you for helping us to improve your Shadow Health experience!
Assignment 3: Conflict Management Results | Turned In
Leadership Content - Spring 2020, NRS 224C
Return to Assignment (/assignments/324952/)
Your Results Lab Pass (/assignment_attempts/6804850/lab_pass.p
m
Overview
Interprofessional Communication Score: 20.0 out of 20
er as
Bedside Shift Report
co
eH w
Debrief Time: 0735
Team Delegation
o.
You scored
Interprofessional Communication
rs e Diya: Hey, what's up? 1.0 out of 1
ou urc
Prioritizing Individual Patient Needs The correct answer is:
What should you say to fill in Nurse Diya and gain insight into what occurred?
Prioritizing Delivery of Care Omar Haddad received a meal that wasn’t Halal, though he said he informed you of Omar Haddad received a meal
his dietary needs upon admission. Do you know why he may have been delivered the that wasn’t Halal, though he sa
o
Student Survey he informed you of his dietary
wrong meal?
needs upon admission. Do yo
aC s
know why he may have been
vi y re
delivered the wrong meal?
You scored
Diya: Hm, let me think . . . 1.0 out of 1
ed d
Why is this an appropriate way to ask about the root cause of this situation? The correct answer is:
ar stu
You convey the needed information without underselling or blaming preemptively. You convey the needed
information without underselli
or blaming preemptively.
sh is
You scored
Diya: Oh gosh -- I think I remember now. I just wrote down “NPO” in the diet part of his EHR, 1.0 out of 1
Th
because I knew he would be NPO before his procedure, and then discharged right after. I
guess I didn’t even consider that the procedure might not work out. The correct answer is:
How should you provide guidance to Nurse Diya around the policy in question? It’s important that you always
follow policy: in this case, to
It’s important that you always follow policy: in this case, to record a patient’s record a patient’s information
information even if it doesn’t seem immediately relevant to the circumstances, even if it doesn’t seem
because they could always change. immediately relevant to the
circumstances, because they
could always change.
You scored
Diya: Yeah, that makes complete sense. Thanks for the reminder.
1.0 out of 1
Why is this an effective way of communicating policy to Nurse Diya?
The correct answer is:
The nursing behavior is correct and clearly stated.
The nursing behavior is correc
and clearly stated.
Diya: Thanks for talking with me. See you later! [AUDIO COMING SOON]
https://www.coursehero.com/file/61516144/Assignment-3-Conflict-Management-Completed-Shadow-Health-Interprofessional-Communicationpdf/
https://app.shadowhealth.com/assignment_attempts/6804850 1/5
, 5/7/2020 Assignment 3: Conflict Management | Completed | Shadow Health
Time: 0740
You scored
1.0 out of 1
The correct answer is:
Omar: So what happened? Is someone in trouble? Because you were on orders n
to eat, the nurse who admitted
How should you inform Mr. Haddad about the outcome of your conversation with Nurse
you omitted writing down you
Diya?
dietary needs, even though sta
Because you were on orders not to eat, the nurse who admitted you omitted writing are expected to record all
down your dietary needs, even though staff are expected to record all standard areas standard areas of information.
of information. I had a conversation with Nurse Diya; she agrees to follow policy in had a conversation with Nurse
the future, and she sends her apologies for preventing you from getting a Halal meal. Diya; she agrees to follow poli
While we only take disciplinary action when staff show significant neglect for patient in the future, and she sends h
safety, I hope my talking with her can provide you some satisfaction. apologies for preventing you
from getting a Halal meal. Whi
we only take disciplinary actio
when staff show significant
neglect for patient safety, I hop
my talking with her can provid
you some satisfaction.
m
You scored
Omar: Thanks for talking to her. I'm still upset, but you did what you can do, so I guess that's
er as
all I can ask for. 1.0 out of 1
co
Why is this an effective way of summarizing your and Nurse Diya’s interaction to Mr. The correct answer is:
eH w
Haddad?
You treat the patient with
You treat the patient with respect, compassion, and honesty.
o.
respect, compassion, and
rs e honesty.
ou urc
Time: 0610
o
Ava: Excuse me, Nurse? Hi. I need to talk to you about something important.
aC s
You scored
What can I do for you?
vi y re
1.0 out of 1
Ava: It's my mom. She just keeps getting worse and worse, and I hate seeing her like this. I
need your help. These hospital visits are always a wake-up call for her. She'll stop smoking . The correct answer is:
. . but only for a few days. And I can't take it anymore.
That must be very frustrating.
What is the most appropriate response to Ava in this situation? sure it's been difficult to see
ed d
your mother go through that s
That must be very frustrating. I'm sure it's been difficult to see your mother go
many times.
ar stu
through that so many times.
You scored
Ava: Thank you. It has been difficult . . . Wow, it actually means a lot to me to hear
somebody say that. I'm just . . . I'm not sure how much more I can take of this . . . of 1.0 out of 1
sh is
watching her make herself worse.
The correct answer is:
Th
Why is this the best response to Ava's concern?
You show empathy to Ava,
You show empathy to Ava, helping her to feel that her concerns are being heard. helping her to feel that her
concerns are being heard.
Ava: I think I need to give Mom some kind of extra push. Mom's been living with me, and You scored
we've made it work, but I know she's going to need even more care. I'm willing to try it, but
not if she keeps smoking. I just can't stand watching her make herself worse when we put so 1.0 out of 1
much effort into trying to get her better.
The correct answer is:
I want you to tell Mom that unless she really quits this time, she's going to have to go into
If your mother decides that
assisted living. I'd do it myself, but our relationship has gotten strained enough already, and I
assisted living is something s
think it would mean more coming from you.
wants to consider, I will provid
If your mother decides that assisted living is something she wants to consider, I will some resources she can use t
provide some resources she can use to help her explore her options. However, I will help her explore her options.
not participate in delivering an ultimatum. However, I will not participate
delivering an ultimatum.
https://www.coursehero.com/file/61516144/Assignment-3-Conflict-Management-Completed-Shadow-Health-Interprofessional-Communicationpdf/
https://app.shadowhealth.com/assignment_attempts/6804850 2/5
