WGU D464 Competency 5 Operating Efficiency and Continuous Improvement
With Complete Solutions!!
Josephine's T-Shirts received many complaints upon the dispatch of its recent batch of
long-sleeved shirts. The employees at Josephine's T-Shirts, hence, had to rework on the
returned items, and in some cases, the company had to even replace the faulty goods.
In this case, the costs incurred by Josephine's T-Shirts are an example of _____ costs.
external failure
A run chart is a line graph in which ___
data are plotted over time
Identify a true statement about ISO 9000.
Its standards apply to all types of businesses, including electronics and chemicals.
___ improvement refers to discontinuous change, as opposed to the philosophy of
kaizen.
breakthrough
According to Philip B. Crosby's Absolutes of Quality Management philosophy, _____.
there is no such thing as a quality problem
The _____ concept characterizes quality performance by defects per million
opportunities.
six sigma
, The board of directors at Blaine Glassworks want their company's products to be of
higher quality than the products of other companies in the market and think that they
are hitting this target. However, a recent survey found that customers rate the
company's products as below average due to the inferior process design specifications
in the company. This is an example of _____ in the GAP model.
GAP 3
In SERVQUAL terms, _____ is the degree of caring, individual attention a firm provides
its customers.
empathy
The management of Breedlove Communications, a manufacturer of wireless
headphones wants the contribution of every employee in the organization inching
toward making small, incremental, and frequent improvements with a minimal financial
investment to contribute towards the quality of the firm as a long-run objective. On the
basis of information provided in the above said question, one may infer Breedlove
Communications engages in an approach known as ___.
kaizen
Identify the true statement about kaizen.
It is based on the concept of continuous improvement.
Which one of the following statements characterizes Gap 3 in the GAP model?
It acknowledges that manufacturing and service delivery systems must execute quality
specifications well.
____ in the GAP model represents the gap between actual manufacturing and
service-delivery system performance and external communications to the customers.
GAP 4
With Complete Solutions!!
Josephine's T-Shirts received many complaints upon the dispatch of its recent batch of
long-sleeved shirts. The employees at Josephine's T-Shirts, hence, had to rework on the
returned items, and in some cases, the company had to even replace the faulty goods.
In this case, the costs incurred by Josephine's T-Shirts are an example of _____ costs.
external failure
A run chart is a line graph in which ___
data are plotted over time
Identify a true statement about ISO 9000.
Its standards apply to all types of businesses, including electronics and chemicals.
___ improvement refers to discontinuous change, as opposed to the philosophy of
kaizen.
breakthrough
According to Philip B. Crosby's Absolutes of Quality Management philosophy, _____.
there is no such thing as a quality problem
The _____ concept characterizes quality performance by defects per million
opportunities.
six sigma
, The board of directors at Blaine Glassworks want their company's products to be of
higher quality than the products of other companies in the market and think that they
are hitting this target. However, a recent survey found that customers rate the
company's products as below average due to the inferior process design specifications
in the company. This is an example of _____ in the GAP model.
GAP 3
In SERVQUAL terms, _____ is the degree of caring, individual attention a firm provides
its customers.
empathy
The management of Breedlove Communications, a manufacturer of wireless
headphones wants the contribution of every employee in the organization inching
toward making small, incremental, and frequent improvements with a minimal financial
investment to contribute towards the quality of the firm as a long-run objective. On the
basis of information provided in the above said question, one may infer Breedlove
Communications engages in an approach known as ___.
kaizen
Identify the true statement about kaizen.
It is based on the concept of continuous improvement.
Which one of the following statements characterizes Gap 3 in the GAP model?
It acknowledges that manufacturing and service delivery systems must execute quality
specifications well.
____ in the GAP model represents the gap between actual manufacturing and
service-delivery system performance and external communications to the customers.
GAP 4
