WGU C720 OA AND PA EXAM QUESTIONS AND ACCURATE
ANSWERS| ACTUAL REAL EXAM WITH FREQUENTLY
TESTED QUESTIONS AND STUDY GUIDE|ALREADY A
GRADED|GUARANTEED PASS|LATEST UPDATE 2025.
Check sheets - CORRECT ANSWER The means used to record data points in real-time at the
site where the data is generated. This is often the first tool used to assess a process and often the
data is "raw" meaning it is straight from the source and without any interpretation.
Control charts - CORRECT ANSWER Graphical depictions of process output where the raw
data is plotted in real-time within upper (UCL) and lower control limits (LCL).
Run charts - CORRECT ANSWER Form of control chart plotted in real-time for processes that
might have common features, a common scale, or some form of central tendency
Histograms (or box chart) - CORRECT ANSWER Demonstrate the frequency of data
observations within a preset range of values.
Pareto charts - CORRECT ANSWER Represents data values in a descending (highest to lowest)
order to visualize the most frequent occurrences.
Scatter Plot (diagrams) - CORRECT ANSWER Displays data as a relationship to show the
correlation between two variables.
Six Sigma - CORRECT ANSWER A continuous improvement strategy that relates to the firm's
ability to produce error free products. Specifically - 3.4 defects per 1 million units.
DMAIC
o Define
o Measure
o Analyze
o Improve
o Control
Six Sigma: Define - CORRECT ANSWER In this stage you _____ the problem or improvement
opportunity. This stage includes: Project Charter, Voice of the customer, Value Stream Mapping.
Project Charter - CORRECT ANSWER Includes the scope of the project, the problem
statement, time frame, boundaries, and team members.
Voice of the Customer (VOC) - CORRECT ANSWER This is includes feedback regarding
characteristics that are critical for satisfaction of the customer.
,Value Stream Mapping - CORRECT ANSWER An overview of an entire process, from
beginning to end, with regard to the VOC, and identifying what is required to meet the
customer's needs.
Six Sigma: Measure - CORRECT ANSWER __________ current state or "as is", process
performance is accomplished with a process map of the activities performed at each step of the
process. Each step is assessed to determine the ability to meet customer specification in a
capability analysis.
Six Sigma: Analyze - CORRECT ANSWER Charts and diagrams are used to visualize the
measurements and the frequency of problems or defects, including scatter plots, pareto charts,
histograms, and run charts.
The main objective of the _________ phase is to determine the root causes of variation in the
process that result in failures or defects.
Six Sigma: Improve - CORRECT ANSWER The current process is changed by addressing the
root causes identified to ________ process performance through simulations, or in real-time
through Design of Experiments (DOE). Often made through kaizen teams.
Kaizen Event - CORRECT ANSWER An event to discuss process improvement opportunities
using ideas from the people who are directly involved in the processes
Six Sigma: Control - CORRECT ANSWER Maintaining and standardizing the improved
performance through a _________ plan to document the requirements to reduce process
variation.
Another tool for ________ is the 5S methodology (sort, straighten, shine, standardize, sustain).
The 5S methodology creates visual control of the workplace.
Six Sigma DMADV - CORRECT ANSWER This is used specifically for new products or
processes and is also known as Design for Six Sigma (DFSS).
The five steps of DMADV are summarized as:
o Define
o Measure
o Analyze
o Design
o Verify.
Total Quality Management (TQM) - CORRECT ANSWER Pertains to: focus on the customer,
quality function deployment, responsibility for quality, team problem solving, employee training,
fact-based management.
,Employee Empowerment - CORRECT ANSWER Defined as involving employees in every
step--from product design, to process design, and system design. Creating a workforce of
empowered employees can improve employee morale, organizational efficiency, product and
service quality, and ultimately lead to higher customer satisfaction.
Supply chain - CORRECT ANSWER Encompasses all activities associated with the flow and
transfer of goods and services, from raw material extraction through use by the final consumer.
Supply Chain Management - CORRECT ANSWER Taking actions to have all members of the
supply chain work together to coordinate their activities and share information
Logistics - CORRECT ANSWER Managing the movement of materials, components and
information from point to point in the supply chain.
Reverse Logistics - CORRECT ANSWER Process of returning defective products to the
manufacturer for repair or replacement, and/or efforts to reuse and recycle materials.
Third Party Logistics - CORRECT ANSWER A company outsources their distribution,
warehousing, and fulfillment services.
Vertical Integration - CORRECT ANSWER Owning multiple assets in a supply chain.
Backward Vertical Integration - CORRECT ANSWER When a company owns the supplier or
supply process in the supply chain.
Forward Vertical Integration - CORRECT ANSWER When a company owns the retailer or
retail process in the supply chain.
Insourcing - CORRECT ANSWER The goods and services are provided by the organization
itself
Outsourcing - CORRECT ANSWER The goods and services are obtained from outside
suppliers
Vendor Managed Inventory - CORRECT ANSWER The vendor, or supplier, can better
coordinate its own production with the replenishment of supplier inventory, thus reducing costs
and improving delivery performance between the supplier and the retailer.
To make this work, the suppliers receive daily point-of-sale (POS) data from the retail stores,
and they also have access to the retailer's inventory files.
Agile - CORRECT ANSWER The use of responsiveness, competency, flexibility, and
quickness to manage how well a supply chain entity operates on a daily basis.
Suitable for innovative products like cell phones and computers.
, Focus: Speed and flexibility.
For products with short lifespan and unpredictable demand.
LEAN - CORRECT ANSWER Traditional "factory" chain, which focuses on producing high
volume at low cost.
The goal is to add value for customers by reducing the cost of goods and lowering waste or non-
value added activities.
Most suitable for traditional products with minimal innovation such as curtain rods or can
openers.
Focus: Eliminate waste and reduce costs.
For products with long life cycles and stable demand.
Constraint - CORRECT ANSWER Any resource whose capacity is less than or equal to demand
for that resource
Bottleneck - CORRECT ANSWER The most limiting constraint on the system
Strategic Alliance - CORRECT ANSWER An agreement between two or more parties to pursue
a set of agreed upon objectives needed while remaining independent organizations.
Identify, Exploit, Subordinate, Elevate, Don't stop now.
Capacity - CORRECT ANSWER A measure of an organization's ability to sustainably provide
customers with the demanded services or goods in the amount requested and in a timely manner,
given current resources. Capacity also describes an organization's maximum sustainable rate of
production.
Capacity planning - CORRECT ANSWER Needed to support customer demand and maintain
production capacity as demands for products change
Lead - CORRECT ANSWER Adds capacity with the anticipation of an increase in demand.
This strategy is considered aggressive and is primarily used in an effort to obtain customers from
competitors by reducing the amount of lead time and improving service levels. Using this
strategy ensures adequate capacity is available to meet all demands
during high growth periods.
Lag - CORRECT ANSWER Adds capacity only after an organization is running at full capacity
or is beyond due to increase in demand. This is the opposite of lead capacity strategy.
Match - CORRECT ANSWER Adds capacity in small incremental amounts in response to
changing demands in the market
ANSWERS| ACTUAL REAL EXAM WITH FREQUENTLY
TESTED QUESTIONS AND STUDY GUIDE|ALREADY A
GRADED|GUARANTEED PASS|LATEST UPDATE 2025.
Check sheets - CORRECT ANSWER The means used to record data points in real-time at the
site where the data is generated. This is often the first tool used to assess a process and often the
data is "raw" meaning it is straight from the source and without any interpretation.
Control charts - CORRECT ANSWER Graphical depictions of process output where the raw
data is plotted in real-time within upper (UCL) and lower control limits (LCL).
Run charts - CORRECT ANSWER Form of control chart plotted in real-time for processes that
might have common features, a common scale, or some form of central tendency
Histograms (or box chart) - CORRECT ANSWER Demonstrate the frequency of data
observations within a preset range of values.
Pareto charts - CORRECT ANSWER Represents data values in a descending (highest to lowest)
order to visualize the most frequent occurrences.
Scatter Plot (diagrams) - CORRECT ANSWER Displays data as a relationship to show the
correlation between two variables.
Six Sigma - CORRECT ANSWER A continuous improvement strategy that relates to the firm's
ability to produce error free products. Specifically - 3.4 defects per 1 million units.
DMAIC
o Define
o Measure
o Analyze
o Improve
o Control
Six Sigma: Define - CORRECT ANSWER In this stage you _____ the problem or improvement
opportunity. This stage includes: Project Charter, Voice of the customer, Value Stream Mapping.
Project Charter - CORRECT ANSWER Includes the scope of the project, the problem
statement, time frame, boundaries, and team members.
Voice of the Customer (VOC) - CORRECT ANSWER This is includes feedback regarding
characteristics that are critical for satisfaction of the customer.
,Value Stream Mapping - CORRECT ANSWER An overview of an entire process, from
beginning to end, with regard to the VOC, and identifying what is required to meet the
customer's needs.
Six Sigma: Measure - CORRECT ANSWER __________ current state or "as is", process
performance is accomplished with a process map of the activities performed at each step of the
process. Each step is assessed to determine the ability to meet customer specification in a
capability analysis.
Six Sigma: Analyze - CORRECT ANSWER Charts and diagrams are used to visualize the
measurements and the frequency of problems or defects, including scatter plots, pareto charts,
histograms, and run charts.
The main objective of the _________ phase is to determine the root causes of variation in the
process that result in failures or defects.
Six Sigma: Improve - CORRECT ANSWER The current process is changed by addressing the
root causes identified to ________ process performance through simulations, or in real-time
through Design of Experiments (DOE). Often made through kaizen teams.
Kaizen Event - CORRECT ANSWER An event to discuss process improvement opportunities
using ideas from the people who are directly involved in the processes
Six Sigma: Control - CORRECT ANSWER Maintaining and standardizing the improved
performance through a _________ plan to document the requirements to reduce process
variation.
Another tool for ________ is the 5S methodology (sort, straighten, shine, standardize, sustain).
The 5S methodology creates visual control of the workplace.
Six Sigma DMADV - CORRECT ANSWER This is used specifically for new products or
processes and is also known as Design for Six Sigma (DFSS).
The five steps of DMADV are summarized as:
o Define
o Measure
o Analyze
o Design
o Verify.
Total Quality Management (TQM) - CORRECT ANSWER Pertains to: focus on the customer,
quality function deployment, responsibility for quality, team problem solving, employee training,
fact-based management.
,Employee Empowerment - CORRECT ANSWER Defined as involving employees in every
step--from product design, to process design, and system design. Creating a workforce of
empowered employees can improve employee morale, organizational efficiency, product and
service quality, and ultimately lead to higher customer satisfaction.
Supply chain - CORRECT ANSWER Encompasses all activities associated with the flow and
transfer of goods and services, from raw material extraction through use by the final consumer.
Supply Chain Management - CORRECT ANSWER Taking actions to have all members of the
supply chain work together to coordinate their activities and share information
Logistics - CORRECT ANSWER Managing the movement of materials, components and
information from point to point in the supply chain.
Reverse Logistics - CORRECT ANSWER Process of returning defective products to the
manufacturer for repair or replacement, and/or efforts to reuse and recycle materials.
Third Party Logistics - CORRECT ANSWER A company outsources their distribution,
warehousing, and fulfillment services.
Vertical Integration - CORRECT ANSWER Owning multiple assets in a supply chain.
Backward Vertical Integration - CORRECT ANSWER When a company owns the supplier or
supply process in the supply chain.
Forward Vertical Integration - CORRECT ANSWER When a company owns the retailer or
retail process in the supply chain.
Insourcing - CORRECT ANSWER The goods and services are provided by the organization
itself
Outsourcing - CORRECT ANSWER The goods and services are obtained from outside
suppliers
Vendor Managed Inventory - CORRECT ANSWER The vendor, or supplier, can better
coordinate its own production with the replenishment of supplier inventory, thus reducing costs
and improving delivery performance between the supplier and the retailer.
To make this work, the suppliers receive daily point-of-sale (POS) data from the retail stores,
and they also have access to the retailer's inventory files.
Agile - CORRECT ANSWER The use of responsiveness, competency, flexibility, and
quickness to manage how well a supply chain entity operates on a daily basis.
Suitable for innovative products like cell phones and computers.
, Focus: Speed and flexibility.
For products with short lifespan and unpredictable demand.
LEAN - CORRECT ANSWER Traditional "factory" chain, which focuses on producing high
volume at low cost.
The goal is to add value for customers by reducing the cost of goods and lowering waste or non-
value added activities.
Most suitable for traditional products with minimal innovation such as curtain rods or can
openers.
Focus: Eliminate waste and reduce costs.
For products with long life cycles and stable demand.
Constraint - CORRECT ANSWER Any resource whose capacity is less than or equal to demand
for that resource
Bottleneck - CORRECT ANSWER The most limiting constraint on the system
Strategic Alliance - CORRECT ANSWER An agreement between two or more parties to pursue
a set of agreed upon objectives needed while remaining independent organizations.
Identify, Exploit, Subordinate, Elevate, Don't stop now.
Capacity - CORRECT ANSWER A measure of an organization's ability to sustainably provide
customers with the demanded services or goods in the amount requested and in a timely manner,
given current resources. Capacity also describes an organization's maximum sustainable rate of
production.
Capacity planning - CORRECT ANSWER Needed to support customer demand and maintain
production capacity as demands for products change
Lead - CORRECT ANSWER Adds capacity with the anticipation of an increase in demand.
This strategy is considered aggressive and is primarily used in an effort to obtain customers from
competitors by reducing the amount of lead time and improving service levels. Using this
strategy ensures adequate capacity is available to meet all demands
during high growth periods.
Lag - CORRECT ANSWER Adds capacity only after an organization is running at full capacity
or is beyond due to increase in demand. This is the opposite of lead capacity strategy.
Match - CORRECT ANSWER Adds capacity in small incremental amounts in response to
changing demands in the market
