Florida Basic Recruit Training SOCE Questions
and Answers 100% Pass
Interpersonal Communication - ANSWER ✔✔-Involves the exchange of ideas, messages or information
between two or more people through speaking, writing, or behavior to affect some kind of action.
Plan your interactions by following these basic elements of communication: - ANSWER ✔✔-*Consider
what you want to say and construct the message in your head.
*Convey the message via verbal, nonverbal, telecommunication, or written format to the person or group
to whom it is intended.
*Allow time for the person or group to receive and understand the message.
*Gauge whether one has received an appropriate response or change in behavior from the person or
group to whom the message was addressed.
Nonverbal Communication - ANSWER ✔✔-Is a very important form of communication, when officers
interact with inmates, visitors, and staff, they receive countless nonverbal signals.
Body language or nonverbal cues - ANSWER ✔✔-*Sweating, Rapid breathing, Fidgeting, blinking, or
rocking back and forth may indicate nervousness.
Effective Barriers - ANSWER ✔✔-*use of profane, derogatory, or disrespectful language, stereotyping,
use of derogatory hand gestures or body movements, stress and fatigue on the part of either party,
inability to communicate in the same language, lack of cultural understanding, failure to listen actively,
use of jargon, tone of voice, negative attitude, environmental distractions such as background noise.
Command Presence - ANSWER ✔✔-This projects confidence, poise, and a professional demeanor.
Created By Grace Amelia 2025: All Rights Reserved.
, 2|Page
Verbal Command - ANSWER ✔✔-Is an authoritative statement used to direct, influence, or give orders to
a person or group.
Courtesy - ANSWER ✔✔-is being respectful when interacting with others and treating them in a
dignified manner, regardless of their status, race, gender, appearance, or behavior.
Active Listening - ANSWER ✔✔-Requires giving full attention to what is being said and taking time to
understand the message without interruptions.
Secured Storage Areas - ANSWER ✔✔-include an armory, a mini arsenal, caustic chemicals locker,
master tool room, a tool cage, an exterior building, or any designated room within the facility.
Nonlethal weapons - ANSWER ✔✔-Electronic control devices, impact weapons, and chemical agents
such as Oleoresin Capsicum (OC) Spray
Hazardous Matierals - ANSWER ✔✔-Are substances (solids, liquids, or gases) that when released may be
capable of causing harm to people, the environment, and property.
Hazardous Materials Include: - ANSWER ✔✔-*Acids
*Bleach
*Insecticides
*Glue
*Gasoline
MSDS - ANSWER ✔✔-Material Safety Data Sheets
OSHA - ANSWER ✔✔-Occupational Safety and Health Administration
Sensitive Supplies - ANSWER ✔✔-refers to supplies used throughout the facility for health, sanitation, or
housing maintenance .
Created By Grace Amelia 2025: All Rights Reserved.