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Uniqlo AA Study Guide Ver. 2 | Actual Exam Questions | 100% Correct Answers

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Subido en
12-12-2024
Escrito en
2024/2025

Uniqlo AA Study Guide Ver. 2 | Actual Exam Questions | 100% Correct Answers Our Values: -Approaching issues from the customer perspective -Embracing ______. -Respecting and supporting individuals to foster both corporate and personal growth. -Committing to ethical standards and correctness. - ANSWER -B. Innovation and challenge Our Values: -Approaching issues from the customer perspective -Embracing innovation and challenge. -Respecting and supporting individuals to foster both ________. -Committing to ethical standards and correctness. - ANSWER -A. Corporate and personal growth Our Principles: Inspired by The FAST RETAILING Group Mission and Our Values, we will: -Do everything possible for our customers. -Pursue excellence and aim for the highest possible level of _______. -Achieve strong results through the promotion of diversity and teamwork. -Move speedily and decisively in everything we do. -Conduct business in a very real way based on the current marketplace, products and facts. -Act as global citizens with ethics and integrity. - ANSWER -H. achievement Our Principles: Inspired by The FAST RETAILING Group Mission and Our Values, we will: -Do everything possible for our customers. -Pursue excellence and aim for the highest possible level of achievement. -Achieve strong results through the promotion of diversity and teamwork. -Move _______ and decisively in everything we do. -Conduct business in a very real way based on the current marketplace, products and facts. -Act as global citizens with ethics and integrity. - ANSWER -C. speedily Management Principles: 1. Respond to _______, and create new customers. - ANSWER -C. customer needs Management Principles: 7. Remember that products and stores are the essence of your business; never forget that these are the only two points where the company ________. - ANSWER -D. Comes into direct contact with its customers Management Principles: 9. Focus on speed, eagerness to succeed, dramatic improvement, and _______. - ANSWER -B. Getting things done Management Principles: 11. Improve management capabilities, eliminate all waste and _______ ----- all while remaining conscious of the bottom line. - ANSWER -C. aim for high efficiency and productivity Management Principles: 12. Thoroughly analyze specific information and other information relating to successes and failures. Remember what you learn, and you _______. - ANSWER - A. Put it into practice the next time around Management Principles: 20. Be your own harshest critic; _______. - ANSWER -B. Strive to improve and renew yourself Management Principles: 23. Focus on cross-sectional projects, and remember that the company _____, and its employees and business partners are all there to give customers what they want. - ANSWER -D. exists to get work done Basic Policy: 1. Serve customers kindly with a smile. (Friendly Service). 2. _______ and make sure to greet every customer. (Courtesy) 3. Keep everything clean (Cleanliness) 4. Be quick and energetic (Fast & Lively) 5. Nothing out of stock and no slow-moving items (0-Zero) 6. Customers are always the top priority. (Customers always come first) - ANSWER -A. Be courteous Basic Policy: 1. Serve customers kindly with a smile. (Friendly Service). 2. Be courteous and make sure to greet every customer. (Courtesy) 3. _______ 4. Be quick and energetic (Fast & Lively) 5. Nothing out of stock and no slow-moving items (0-Zero) 6. Customers are always the top priority. (Customers always come first) - ANSWER -E. Keep everything clean (Cleanliness) Size Measurements: 3 specific points on the models (IMAGE ANSWER) - ANSWER -C. waist, top sleeve length, center back length TRUE (A) OR FALSE (B): We interact with out customers through our customer service, cleanliness, and exchange policies. If any of these three elements are unsatisfactory in any way, we will not be able to please our customers. - ANSWER -B. False 10 Principles for Handling Complaints: 1. Actively encourage customer complaints. 2. Be grateful for customer _______. 3. Respond promptly with sincerity. 4. Pay attention to your initial response, as it is a critical factor in handling customer complaints. 5. Always report complaints. 6. Always let the customer completely speak his/her mind. Never argue

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Institución
Uniqlo AA
Grado
Uniqlo AA

Información del documento

Subido en
12 de diciembre de 2024
Número de páginas
10
Escrito en
2024/2025
Tipo
Examen
Contiene
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Uniqlo AA Study Guide Ver. 2 | Actual Exam Questions |
100% Correct Answers
Our Values:
-Approaching issues from the customer perspective
-Embracing ______.
-Respecting and supporting individuals to foster both corporate and personal
growth.
-Committing to ethical standards and correctness. - ANSWER -B. Innovation and
challenge

Our Values:
-Approaching issues from the customer perspective
-Embracing innovation and challenge.
-Respecting and supporting individuals to foster both ________.
-Committing to ethical standards and correctness. - ANSWER -A. Corporate and
personal growth

Our Principles:
Inspired by The FAST RETAILING Group Mission and Our Values, we will:
-Do everything possible for our customers.
-Pursue excellence and aim for the highest possible level of _______.
-Achieve strong results through the promotion of diversity and teamwork.
-Move speedily and decisively in everything we do.
-Conduct business in a very real way based on the current marketplace, products
and facts.
-Act as global citizens with ethics and integrity. - ANSWER -H. achievement

Our Principles:
Inspired by The FAST RETAILING Group Mission and Our Values, we will:
-Do everything possible for our customers.
-Pursue excellence and aim for the highest possible level of achievement.
-Achieve strong results through the promotion of diversity and teamwork.
-Move _______ and decisively in everything we do.

, -Conduct business in a very real way based on the current marketplace, products
and facts.
-Act as global citizens with ethics and integrity. - ANSWER -C. speedily

Management Principles:
1. Respond to _______, and create new customers. - ANSWER -C. customer needs

Management Principles:
7. Remember that products and stores are the essence of your business; never
forget that these are the only two points where the company ________. -
ANSWER -D. Comes into direct contact with its customers

Management Principles:
9. Focus on speed, eagerness to succeed, dramatic improvement, and _______. -
ANSWER -B. Getting things done

Management Principles:
11. Improve management capabilities, eliminate all waste and _______ ----- all
while remaining conscious of the bottom line. - ANSWER -C. aim for high
efficiency and productivity

Management Principles:
12. Thoroughly analyze specific information and other information relating to
successes and failures. Remember what you learn, and you _______. - ANSWER -
A. Put it into practice the next time around

Management Principles:
20. Be your own harshest critic; _______. - ANSWER -B. Strive to improve and
renew yourself

Management Principles:
23. Focus on cross-sectional projects, and remember that the company _____, and
its employees and business partners are all there to give customers what they want.
- ANSWER -D. exists to get work done
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