VRPB FUNDAMENTALS – QUESTIONS
AND ANSWERS / 2024 /GUARANTEED
PASS
In the Foundation System, which of the following payment types can be partially refunded using the
Patient Refund module? - Correct answer.Cash and Credit Card, a Check cannot be partially refunded (all
or nothing) using the Patient Refund module
While checking in for today's appointment, a patient explains that he was here for an appointment last
week, but he had to leave the clinic before being seen. He would like his cash copay from last week's visit
refunded to him now. True or False: In the Foundation System, the front desk user can use the Patient
Refund module to issue this refund. - Correct answer.False, workflow restricts the user to only refunding
payments collected that day
Which payment sources should be allowed to be partially refunded? - Correct answer.The standard
options are configured so that payments paid with a check need to be refunded as all or nothing, but
payments made with other payment sources can be partially given back.
An estimate can be created through which of the following methods? - Correct answer.Created
automatically, based on orders, Search by HB procedures, Search by HB cases, Use an existing template,
Search by PB procedures
True or False: When creating a coverage record in the system, you must choose the correct Payer and
Group Number listed on the subscriber's insurance card. - Correct answer.False, payer and plan
True or False: A patient can have more than one guarantor account. - Correct answer.True, however only
one guarantor account can be linked to a visit
True or False: It is possible to refund payments collected at the front desk the same day they are
collected. - Correct answer.True
, All the information about the Platinum HMO Benefit Plan? - Correct answer.Record
All the information about all of the benefit plans in your system? - Correct answer.Master File
Stores the information for a benefit plan's coverage type? - Correct answer.Item
Updates made to the Platinum HMO Benefit Plan on 1/1/2018? - Correct answer.Contact
Joan works for Intergalactic Healthcare Systems. At which level of the facility structure does she log in to
the system. - Correct answer.Department
Mary, a patient, has two separate Personal/Family guarantor accounts after being seen at both the
Green Bay Clinic and the Elm Grove Hospital. Why? - Correct answer.Different Service Areas
Intergalactic Healthcare Systems is opening a new hospital in the Eastview Physicians Group service area.
What type of record should represent the new hospital? - Correct answer.Revenue Location
What type of record represents the entire Intergalactic Healthcare Systems organization? - Correct
answer.Facility
True or False: A patient who has been seen multiple times at your hospital should have multiple patient
records in Epic. - Correct answer.False, the patient will have one patient record with multiple contacts
Which entity is used to track changes to data over time? - Correct answer.Contacts
True or False: The address field in a patient's record is an example of an item. - Correct answer.True
True or False: The Charge Router looks for specific, billing system related errors - Correct answer.False
Where can you view the issues associated with a PB charge session and a list of all the PB Charge Review
workqueues a charge session is in? - Correct answer.The Sidebar
AND ANSWERS / 2024 /GUARANTEED
PASS
In the Foundation System, which of the following payment types can be partially refunded using the
Patient Refund module? - Correct answer.Cash and Credit Card, a Check cannot be partially refunded (all
or nothing) using the Patient Refund module
While checking in for today's appointment, a patient explains that he was here for an appointment last
week, but he had to leave the clinic before being seen. He would like his cash copay from last week's visit
refunded to him now. True or False: In the Foundation System, the front desk user can use the Patient
Refund module to issue this refund. - Correct answer.False, workflow restricts the user to only refunding
payments collected that day
Which payment sources should be allowed to be partially refunded? - Correct answer.The standard
options are configured so that payments paid with a check need to be refunded as all or nothing, but
payments made with other payment sources can be partially given back.
An estimate can be created through which of the following methods? - Correct answer.Created
automatically, based on orders, Search by HB procedures, Search by HB cases, Use an existing template,
Search by PB procedures
True or False: When creating a coverage record in the system, you must choose the correct Payer and
Group Number listed on the subscriber's insurance card. - Correct answer.False, payer and plan
True or False: A patient can have more than one guarantor account. - Correct answer.True, however only
one guarantor account can be linked to a visit
True or False: It is possible to refund payments collected at the front desk the same day they are
collected. - Correct answer.True
, All the information about the Platinum HMO Benefit Plan? - Correct answer.Record
All the information about all of the benefit plans in your system? - Correct answer.Master File
Stores the information for a benefit plan's coverage type? - Correct answer.Item
Updates made to the Platinum HMO Benefit Plan on 1/1/2018? - Correct answer.Contact
Joan works for Intergalactic Healthcare Systems. At which level of the facility structure does she log in to
the system. - Correct answer.Department
Mary, a patient, has two separate Personal/Family guarantor accounts after being seen at both the
Green Bay Clinic and the Elm Grove Hospital. Why? - Correct answer.Different Service Areas
Intergalactic Healthcare Systems is opening a new hospital in the Eastview Physicians Group service area.
What type of record should represent the new hospital? - Correct answer.Revenue Location
What type of record represents the entire Intergalactic Healthcare Systems organization? - Correct
answer.Facility
True or False: A patient who has been seen multiple times at your hospital should have multiple patient
records in Epic. - Correct answer.False, the patient will have one patient record with multiple contacts
Which entity is used to track changes to data over time? - Correct answer.Contacts
True or False: The address field in a patient's record is an example of an item. - Correct answer.True
True or False: The Charge Router looks for specific, billing system related errors - Correct answer.False
Where can you view the issues associated with a PB charge session and a list of all the PB Charge Review
workqueues a charge session is in? - Correct answer.The Sidebar
