C715:C715 Organizational Behavior Final Exam Review:
Questions & Answers
Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to
complete a self-report survey to help interviewers understand if she is the right candidate for the job.
From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in
nature, which are key characteristics needed for the job. These characteristics about Lugo indicate her -
ANSWER:Personality
Ellen Athers works as a communication executive at a travel house. She is known to be friendly with her
colleagues and interacts with them regularly to build strong work relationships. She knows that her
rapport with her co-workers is a crucial part of her work and invests time in these relationships. In
addition, while making decisions, she is assertive and colleagues take her decisions seriously. Which of
the following personality types is Athers most likely to be characterized by according to the Myers-Briggs
Type Indicator (MBTI) classification? _______ - ANSWER:Extraverted- a personality dimension describing
someone who is sociable, gregarious, and assertive.
What does the heredity approach state? - ANSWER:B) An individual's personality is determined by
molecular structure of the genes.
. ________ is as important for managers as for front-line employees and, among all Big Five Model traits,
is most consistently related to job performance. - ANSWER:Conscientiousness- someone who is
responsible, dependable, persistent, and organized. Most consistently related to increased job
performance.
What trait is associated with job satisfaction? - ANSWER:Emotional Stability.
What is a personality assessment model that taps 5 Basic Dimensions? What are the five dimensions? -
ANSWER:The Big Five Model- 1. Extraversion/Intraversion. 2. Agreeableness. 3. Conscientiousness. 4.
Emotional Stability. 5. Openess to Experience.
What is a core self evaluation? - ANSWER:Bottom line conclusions individuals have about their
compatibilities, and worth as a person.
Which of the following statements is true about people with positive core self-evaluations ? -
ANSWER:They are committed to their goals and set ambitious goals.
Which of the following is true of the baby boomer generation? - ANSWER:They give high importance to
achievement and material success.
What is true about Millennials? - ANSWER:They are more questioning and entrepreneurial than the
other generations.
What is true about Generations Xers? - ANSWER:They give the highest importance to flexibility and life
options.
,Which of the following statements is most likely to be true regarding people with proactive
personalities? - ANSWER:They are more likely than others to be seen as leaders.
Which of the following is true of values ? - ANSWER:They have content and intensity attributes. Values
are judgemental, tend to be stable, mostly established in earlier years.
According to the Rokeach Value Survey what are terminal and instrumental values? - ANSWER:Terminal
Values- desirable end states. Where you want to be, where you want to achieve.
Instrumental Values- preferable modes of behavior, a means to achieve terminal values. Behaviors that
can get you there.
What are some examples of instrumental values? - ANSWER:Personal discipline, self improvemet,
autonomy, self reliance, kindness, ambition.
What are some examples of Terminal Values? - ANSWER:Economic Success, social recognition, world
peace, Meaning of life
What is an example of an instrumental value according to the Rokeach value survey? - ANSWER:personal
discipline- a behavior
What is an example of externally caused behavior? - ANSWER:An employee is late to work because of a
punctured tire.
What is an example of an internally caused behavior? - ANSWER:An employee postpones a meeting
because he overslept. An employee was fired because he violated a company policy. An employee was
promoted when he achieved more than the assigned objectives.
According to the attribution theory, if a behavior scores ________, we tend to attribute it to external
causes. - ANSWER:low on consistency
According to the attribution theory, if a behavior scores ________, we tend to attribute it to external
causes. - ANSWER:High on Distinctivness, and Consensus
Which of the following terms refers to a situation in which a person inaccurately perceives a second
person, and the resulting expectations cause the second person to behave in ways consistent with the
original perception? - ANSWER:Self Fulfilling Prophecy
What is the tendency to seek out information that reaffirms past choices? - ANSWER:Confirmation Bias
What is the term that refers to determining if someones behavior is external or internal? -
ANSWER:Attribution Theory
What is the term that refers to a comparison with other people and ranking them higher or lower? -
ANSWER:Contrast Effect
What is true regarding the rational decision-making model? - ANSWER:It assumes that an individual is
able to identify all relevant options in an unbiased manner.
Define Bounded Rationality. - ANSWER:It involves constructing simplified models without capturing all
their complexity.
, What is an unconscious decision making process created from distilled experience? - ANSWER:Intuitive
Decision making model.
The tendency to seek out information that reaffirms past choices and to discount information that
contradicts past judgments is known as a(n) ________ bias. - ANSWER:Confirmation Bias
The tendency to fixate on initial information from which one then fails to adequately adjust. -
ANSWER:Anchoring Bias
A manager doing performance appraisals gives more weight to recent employee behaviors than to
behaviors of 6 or 9 months earlier. This shows that the manager's perception is affected by a(n)
________ bias. - ANSWER:availability bias- the tendency for people to base their judgements on
information that is readily available.
If Alberta is a categorized as a Theory X manager, what behaviors is she most likely to exhibit? -
ANSWER:She will strictly control all the details of any project she is managing.
Davina is categorized as a Theory Y manager, what are some behaviors that she is most likely to exhibit? -
ANSWER:She will let her employees choose their own goals.
She will trust her employees to use their discretion in most matters.
She will delegate authority extensively to junior managers.
You manage a department of five employees. You have identified that Joe has a high need for
achievement, Mary has a high need for power, and Tim has a high need for affiliation. Sarah scored high
on the need for power and low on the need for affiliation. Doug scored low on both need for power and
need for affiliation.
Which of these five employees is most suitable for handling your responsibilities when you are on a
vacation? - ANSWER:Sarah
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily
needs? - ANSWER:physiological base needs must be met first
According to the two-factor theory, ________. - ANSWER:The aspects that lead to job satisfaction are
separate and distinct from those that lead to job dissatisfaction
What are the two factors of the two factor theory (Hygiene)? - ANSWER:Intrinsic-job satisfaction
Extrinsic- dissatisfaction
What theory proposes that people prefer to feel they have control over their actions, so anything that
makes a previously enjoyed task feel more like an obligation than a freely chosen activity will undermine
motivation? - ANSWER:self-determination theory
What statements are true regarding goal-setting theory? - ANSWER:People do better when they get
feedback on how well they are progressing toward their goals.
Questions & Answers
Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to
complete a self-report survey to help interviewers understand if she is the right candidate for the job.
From the interview, they have found that she is extroverted, empathic, scrupulous, and cooperative in
nature, which are key characteristics needed for the job. These characteristics about Lugo indicate her -
ANSWER:Personality
Ellen Athers works as a communication executive at a travel house. She is known to be friendly with her
colleagues and interacts with them regularly to build strong work relationships. She knows that her
rapport with her co-workers is a crucial part of her work and invests time in these relationships. In
addition, while making decisions, she is assertive and colleagues take her decisions seriously. Which of
the following personality types is Athers most likely to be characterized by according to the Myers-Briggs
Type Indicator (MBTI) classification? _______ - ANSWER:Extraverted- a personality dimension describing
someone who is sociable, gregarious, and assertive.
What does the heredity approach state? - ANSWER:B) An individual's personality is determined by
molecular structure of the genes.
. ________ is as important for managers as for front-line employees and, among all Big Five Model traits,
is most consistently related to job performance. - ANSWER:Conscientiousness- someone who is
responsible, dependable, persistent, and organized. Most consistently related to increased job
performance.
What trait is associated with job satisfaction? - ANSWER:Emotional Stability.
What is a personality assessment model that taps 5 Basic Dimensions? What are the five dimensions? -
ANSWER:The Big Five Model- 1. Extraversion/Intraversion. 2. Agreeableness. 3. Conscientiousness. 4.
Emotional Stability. 5. Openess to Experience.
What is a core self evaluation? - ANSWER:Bottom line conclusions individuals have about their
compatibilities, and worth as a person.
Which of the following statements is true about people with positive core self-evaluations ? -
ANSWER:They are committed to their goals and set ambitious goals.
Which of the following is true of the baby boomer generation? - ANSWER:They give high importance to
achievement and material success.
What is true about Millennials? - ANSWER:They are more questioning and entrepreneurial than the
other generations.
What is true about Generations Xers? - ANSWER:They give the highest importance to flexibility and life
options.
,Which of the following statements is most likely to be true regarding people with proactive
personalities? - ANSWER:They are more likely than others to be seen as leaders.
Which of the following is true of values ? - ANSWER:They have content and intensity attributes. Values
are judgemental, tend to be stable, mostly established in earlier years.
According to the Rokeach Value Survey what are terminal and instrumental values? - ANSWER:Terminal
Values- desirable end states. Where you want to be, where you want to achieve.
Instrumental Values- preferable modes of behavior, a means to achieve terminal values. Behaviors that
can get you there.
What are some examples of instrumental values? - ANSWER:Personal discipline, self improvemet,
autonomy, self reliance, kindness, ambition.
What are some examples of Terminal Values? - ANSWER:Economic Success, social recognition, world
peace, Meaning of life
What is an example of an instrumental value according to the Rokeach value survey? - ANSWER:personal
discipline- a behavior
What is an example of externally caused behavior? - ANSWER:An employee is late to work because of a
punctured tire.
What is an example of an internally caused behavior? - ANSWER:An employee postpones a meeting
because he overslept. An employee was fired because he violated a company policy. An employee was
promoted when he achieved more than the assigned objectives.
According to the attribution theory, if a behavior scores ________, we tend to attribute it to external
causes. - ANSWER:low on consistency
According to the attribution theory, if a behavior scores ________, we tend to attribute it to external
causes. - ANSWER:High on Distinctivness, and Consensus
Which of the following terms refers to a situation in which a person inaccurately perceives a second
person, and the resulting expectations cause the second person to behave in ways consistent with the
original perception? - ANSWER:Self Fulfilling Prophecy
What is the tendency to seek out information that reaffirms past choices? - ANSWER:Confirmation Bias
What is the term that refers to determining if someones behavior is external or internal? -
ANSWER:Attribution Theory
What is the term that refers to a comparison with other people and ranking them higher or lower? -
ANSWER:Contrast Effect
What is true regarding the rational decision-making model? - ANSWER:It assumes that an individual is
able to identify all relevant options in an unbiased manner.
Define Bounded Rationality. - ANSWER:It involves constructing simplified models without capturing all
their complexity.
, What is an unconscious decision making process created from distilled experience? - ANSWER:Intuitive
Decision making model.
The tendency to seek out information that reaffirms past choices and to discount information that
contradicts past judgments is known as a(n) ________ bias. - ANSWER:Confirmation Bias
The tendency to fixate on initial information from which one then fails to adequately adjust. -
ANSWER:Anchoring Bias
A manager doing performance appraisals gives more weight to recent employee behaviors than to
behaviors of 6 or 9 months earlier. This shows that the manager's perception is affected by a(n)
________ bias. - ANSWER:availability bias- the tendency for people to base their judgements on
information that is readily available.
If Alberta is a categorized as a Theory X manager, what behaviors is she most likely to exhibit? -
ANSWER:She will strictly control all the details of any project she is managing.
Davina is categorized as a Theory Y manager, what are some behaviors that she is most likely to exhibit? -
ANSWER:She will let her employees choose their own goals.
She will trust her employees to use their discretion in most matters.
She will delegate authority extensively to junior managers.
You manage a department of five employees. You have identified that Joe has a high need for
achievement, Mary has a high need for power, and Tim has a high need for affiliation. Sarah scored high
on the need for power and low on the need for affiliation. Doug scored low on both need for power and
need for affiliation.
Which of these five employees is most suitable for handling your responsibilities when you are on a
vacation? - ANSWER:Sarah
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily
needs? - ANSWER:physiological base needs must be met first
According to the two-factor theory, ________. - ANSWER:The aspects that lead to job satisfaction are
separate and distinct from those that lead to job dissatisfaction
What are the two factors of the two factor theory (Hygiene)? - ANSWER:Intrinsic-job satisfaction
Extrinsic- dissatisfaction
What theory proposes that people prefer to feel they have control over their actions, so anything that
makes a previously enjoyed task feel more like an obligation than a freely chosen activity will undermine
motivation? - ANSWER:self-determination theory
What statements are true regarding goal-setting theory? - ANSWER:People do better when they get
feedback on how well they are progressing toward their goals.
