AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - -Organizational goals
Which of the following management principles may be violated when food servers are also
responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - -division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office manager let
three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good - -Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was concerned that
when servers were unhappy with their work schedules or station assignments they took
their complaints directly to the restaurant manager and not to her. Which of the following
management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
,AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
D. Unity of command - -Organizational hierarchy
Which of the following best describes the power that an organization gives to a supervisor
to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - -Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff and
to the central reservations office. The room rates were never changed. Who should
ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - -Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - -Directing
Which of the following components of management involves grouping similar tasks to
create a position to be performed by one person?
A. Planning
,AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
B. Organizing
C. Directing
D. Controlling - -Organizing
Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - -Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - -An operations budget
Which of the following bridges strategic and operational planning activities by indicating
how an organization will move forward in the upcoming year toward attaining long-range
goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - -A business plan
Which of the following is typically the last activity in the sequence of operational planning?
A. An operations budget
, AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
B. A market planning
C. A long-range plan
D. A business plan - -An operations budget
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills - -Conceptual skills
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally - -We communicate only
when we want to communicate
Feedback is an essential element of successful communication because:
A. It enables the speaker to check the listener's understanding
B. It guarantees a verbal understanding of the message
C. It ensures that both parties really want to communicate
D. It allows the listener to change the subject - -It enables the speaker to check the
listener's understanding
A corporate vice president sends an email to unit managers within the restaurant chain
clarifying a recent policy change. This type of communication is called:
A. Downward communication
Answers 2024/2025
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - -Organizational goals
Which of the following management principles may be violated when food servers are also
responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - -division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office manager let
three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
B. Unity of command
C. Division of labor
D. Common good - -Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was concerned that
when servers were unhappy with their work schedules or station assignments they took
their complaints directly to the restaurant manager and not to her. Which of the following
management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
,AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
D. Unity of command - -Organizational hierarchy
Which of the following best describes the power that an organization gives to a supervisor
to meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - -Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff and
to the central reservations office. The room rates were never changed. Who should
ultimately be responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - -Elizabeth, the director of sales
Which of the following components of management involves the tasks involved in
motivating, training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - -Directing
Which of the following components of management involves grouping similar tasks to
create a position to be performed by one person?
A. Planning
,AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
B. Organizing
C. Directing
D. Controlling - -Organizing
Which of the following components of management involves comparing actual
performance with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - -Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - -An operations budget
Which of the following bridges strategic and operational planning activities by indicating
how an organization will move forward in the upcoming year toward attaining long-range
goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - -A business plan
Which of the following is typically the last activity in the sequence of operational planning?
A. An operations budget
, AHLEI Supervision Exam With 100% Correct
Answers 2024/2025
B. A market planning
C. A long-range plan
D. A business plan - -An operations budget
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills - -Conceptual skills
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally - -We communicate only
when we want to communicate
Feedback is an essential element of successful communication because:
A. It enables the speaker to check the listener's understanding
B. It guarantees a verbal understanding of the message
C. It ensures that both parties really want to communicate
D. It allows the listener to change the subject - -It enables the speaker to check the
listener's understanding
A corporate vice president sends an email to unit managers within the restaurant chain
clarifying a recent policy change. This type of communication is called:
A. Downward communication
