Test bank Dessler G., Cole N. - Human Resources Management in Canada Test Bank 11th edition multiple choice questions with answers, true and false questions with answers, and essay type questions with answers.

Test bank Dessler G., Cole N. -
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Human Resources Management in Canada Test Bank 11th e
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lse questions with answers, and essay type questions wit
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MULTIPLEh f CHOICE.h f Chooseh f theh f oneh f alternativeh f thath f besth f completesh f theh f statementh f orh f answersh f theh f question.

1) Humanh f resourcesh f managementh f refersh f to: 1)hfhfhfhf
A) allh f managerialh f activities.
B) conceptshf andhf techniquesh f usedh f inh f leadingh f peopleh f athf
work.
C) conceptsh f andh f techniquesh f forh f organizingh f workh f activiti
es.
D) managementh f techniquesh f forh f controllingh f peopleh f ath f wo
rk.
E) theh f managementh f ofh f peopleh f inh f organizations.


2) Theh f knowledge,h f education,h f training,hf skills,hf andh f expertiseh f ofh f ahf firmʹsh f workersh f ish f kn 2)hfhfhfhf
ownh f as:
A) physicalhf capital.
B) managementʹsh f philosophy.
C) productionh f capital.
D) humanh f capital.
E) culturalh f diversity.

3) Humanh f resourcesh f practicesh f thath f supporth f strategyh f incl 3)hfhfhfhf
ude:
A) performanceh f management.
B) rewardsh f practices.
C) staffingh f practices.
D) policieshf andhf procedures.
E) productionh f scheduling.

4) Ahf companyhf utilizeshf ahf systemhf tohf measurehf thehf impacthf ofhf Humanhf Resourceshf whichhf balances 4)hfhfhfhf
hfmeasuresh f relatingh f toh f financialh f results,h f customers,h f internalh f businessh f processesh f andh f huma

nh f capitalhm
f anagement.hfThishfsystemhfishfknowshfashfthe:

A) HRIS.
B) Humanh f Capitalh f Index.
C) balancedh f strategy.
D) balancedh f scorecard.
E) nonehf ofhf thehf above.

5) Youh f haveh f beenh f taskedh f withh f buildingh f employeeh f engagementh f ath f theh f firmh f youh f workh f for.h C) jobh
f des
f Strategichh
f umanhfresourceshf initiativeshf youhf wouldhf considerhfimplementinghf include:

A) employeeh f recognitionh f programs. ignh
f ind
B) employeeh f recognitionh f programsh f andh f managementh f developmenth f programs.
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, icators. 5)hfhfhfhf
D) diversityh f programs.
E) employeeh f relationsh f activity.

6) HRh f departmenth f staffh f membersh f areh f traditionallyh f involvedh f inh f keyh f operationalh f responsibilities. 6)hfhfhfhf
h f Whichho
f fhfthehffollowinghf ishfanhfoperationalhfresponsibility?

A) settingh f goalsh f andh f objectives
B) interpretingh f humanh f righth f laws
C) collectingh f metrics
D) analyzingh f metrics
E) interpretingh f healthh f andh f safetyh f legislation




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, 7) Beinghfcompletelyhffamiliarhfwithhfemploymenthflegislation,hfHRhfpolicieshfandhfprocedures,hfcollect 7)hfhfhfhf
ivehfagreements,hfandhfthehfoutcomehfofhfrecenthfarbitrationhfhearingshfandhfcourthfdecisionshfishfmos
thfcloselyhfrelatedhfwithhfwhichhfofhfthehffollowinghfHRhfactivities?
A) servinghf ash f ah f consultant
B) formulatingh f policiesh f andh f procedures
C) offeringh f advice
D) providingh f services
E) servinghf ashf ahf changehf agent

8) Theh f practiceh f ofh f contractingh f withh f outsideh f vendorsh f toh f handleh f specifiedh f functionsh f onh f ah f pe 8)hfhfhfhf
rmanenthb f asishfishfknownhfas

A) contracth f administration.
B) payrollh f andh f benefitsh f administration.
C) hiringh f temporaryh f employees.
D) outsourcing.
E) labour-managementh f relations.

9) Theh f companyʹsh f planh f forh f howh f ith f willh f balanceh f itsh f internalh f strengthsh f andh f weaknessesh f with 9)hfhfhfhf
h f externalho
f pportunitieshf andhf threatshf inhf orderhf tohf maintainhf competitivehf advantagehf ishf knownhf

as
A) environmentalh f scanning.
B) HRh f strategy.
C) policieshf andhf procedures.
D) strategy.
E) nonehf ofhf thehf above.

10) Ritah f ish f theh f HRh f Directorh f ofh f ah f manufacturingh f company.h f Sheh f recentlyh f undertookh f researchh f toh f 10)hfhfhfhf
identifyhfcompetitorh f compensationh f andh f incentiveh f plans,h f informationh f abouth f pendingh f legislati
veh f changesh f andhaf vailabilityhf ofh f talenth f inhf thehf labourh f markethf forhf theh f upcominghf strategichf plan
ningh f meeting.hf Ritahf washfconducting:
A) environmentalh f scanning.
B) anh f externalh f marketh f survey.
C) anh f employeeh f engagementh f survey.
D) anh f envrionmentalh f study.
E) anh f externalh f opportunities/threatsh f study.

11) Thehf HRh f managerhf ofh f Smithh f &hf Yuh f companyhf wash f heavilyh f involvedhf inh f ahf downsizinghf exerci 11)hfhfhfhf
seh f ofhf thehfcompanyʹshf saleshf forcehf duehf tohf anhf economichf downturn.hf Hehf washf alsohf involvedhf inh
f arranginghf forhfoutplacementh f servicesh f andh f employeeh f retentionh f programsh f ash f wellh f ash f restruc

turingh f ofh f theh f businesshff ollowinghfthehfdownsizing.hfThishfishfanhfexamplehfofhfHRʹshfrolehfin:
A) environmentalh f scanningh f andh f executingh f strategy.
B) environmentalh f scanning.
C) executingh f strategy.
D) operationalh f activities.
E) formulatingh f strategy.




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, 12) Theh f coreh f values,h f beliefs,h f andh f assumptionsh f thath f areh f widelyh f sharedh f byh f membersh f ofh f anh f org 12)hfhfhfhf
anizationhaf rehfknownhfas:
A) organizationalh f climate.
B) organizationalh f culture.
C) theh f pervadingh f atmosphere.
D) theh f missionh f statement.
E) thehf strategichf plan.

13) Ashf thehf HRhf consultanthf ofhf ahf newlyhf formedhf company,hf Arunhf hashf plannedhf ahf presentationhf forhf th 13)hfhfhfhf
ehf linehfmanagersh f onh f organizationalh f cultureh f andh f theh f purposeh f ith f serves.h f Whichh f ofh f theh f followin
gh f pointsh f wouldhA f runhfhavehfincludedhfinhfhishfpresentation?

A) increasingh f trainingh f levels
B) fosteringh f employeeh f loyaltyh f andh f commitmenth f andh f providingh f employeesh f withh f ah f s
enseh f ofhfdirection
C) fosteringh f employeeh f loyaltyh f andh f commitment
D) successionh f planning
E) creatingh f ah f worldlierh f atmosphere

14) Theh f prevailingh f atmosphereh f orh f ʹʹinternalh f weatherʺh f thath f existsh f inh f anh f organizationh f andh f itsh f i 14)hfhfhfhf
mpacth f onhef mployeeshfis
A) organizationalh f climate.
B) theh f needh f forh f performanceh f appraisals.
C) thehf needhf forhf ahf corporatehf culture.
D) ah f mythh f abouth f organizations.
E) theh f importanceh f ofh f havingh f ah f missionh f statement.

15) Revlexh f Inc.h f hash f decidedh f toh f allowh f itsh f fronth f lineh f workersh f toh f makeh f decisionshf regardingh f theh f o 15)hfhfhfhf
rderingh f ofhcf ertainhfsupplieshfthathf werehf formerlyhf madehfbyhf managers.hfThishf initiativehf ishfanhfexam
plehf of:
A) jobh f restructuring.
B) employeeh f empowerment.
C) managementh f development.
D) ah f changeh f inh f organizationalh f climate.
E) workplaceh f incentives.

16) Joehf Brownhf washf hiredhf byhf ahf manufacturinghf firmhf ashf ahf supervisor.hf Duringhf hishf firsthf fewhf wee 16)hfhfhfhf
kshf ashf ahfsupervisorhf heh f realisedhf thathf employeeshf whohf reporthf tohf himhf expecth f ahf lothf ofh f directio
nhf fromhf himhf andhfexpecthf allhf ofhf thehf decisionhf makinghf tohf behf donehf byhf him.hf Joehf Brownhf decid
edhf tohf trainhf hishf employeeshf tohtf akehf onhf additionalhf responsibilitieshf andhf makehf decisionshf withinh
f ahf specifichf scope.hf Joehf Brownhf is:

A) empoweringh f hish f staff.
B) embracingh f hish f staff.
C) outsourcingh f hish f staff.
D) reducingh f hish f staff.
E) noneh f ofh f theh f above.


17) Economich f downturnsh f areh f generallyh f associatedh f with: 17)hfhfhfhf
A) highhf turnover.
B) lowerh f unemploymenth f rates.
C) moreh f competitionh f forh f qualifiedh f employees.
D) anh f overwhelmingh f numberh f ofh f jobh f applicantsh f forh f vacan
cies.
E) skillsh f shortages.
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