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CHAPTER 15- POSITIVE LEADERSHIP

CHAPTER 15- POSITIVE LEADERSHIP TRUE/FALSE 1. People in organizations want to be inspired, but they also need a coherent structure, milieu, and focus for their efforts. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Application 2. A leader’s job is to find and promote the positive. F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Leadership with a Positive Preference KEY: Bloom's: Comprehension 3. “Positive Organizational Behavior” is an emerging field that concentrates on people’s weaknesses rather than their strengths. F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Leadership with a Positive Preference KEY: Bloom's: Comprehension 4. Independent thinking is one part of what is called leader mindfulness. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Comprehension 5. Many executives are wary of feelings in the workplace, but real leaders know that emotion is not what drives people. F PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Application 6. One of the least important functions of leadership is to articulate and communicate a compelling vision that will motivate and energize employees. F PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Create Positive Vision and Meaning KEY: Bloom's: Comprehension 7. A good vision captures people’s idealistic motivations for what the organization is striving to achieve. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Create Positive Vision and Meaning KEY: Bloom's: Application 8. A powerful way to influence a team is for the leader to use positive communications that counter the natural human tendency toward negativity. T PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Application 9. Culture gives employees a sense of organizational identity and generates a commitment to particular values and ways of doing things. T PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Build a Positive Team Culture and Values KEY: Bloom's: Comprehension 10. Positive leaders want people to be able to use their weaknesses and find a state of flow where work seems painful and trying. F PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Design Positive Work KEY: Bloom's: Analysis MULTIPLE CHOICE 1. Leadership’s power comes from building on the solid foundation of a ________. a. well-managed organization c. properly planned event b. economical inspired movement d. crisis A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Discover Knowledge KEY: Bloom's: Analysis 2. What is the term used in psychology to describe how the human mind reacts more quickly and strongly to perceived bad things than it does to good things? a. positive bias c. negativity bias b. quality bias d. negativity preference C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Leadership with a Positive Preference KEY: Bloom's: Knowledge 3. If there are minimal bad feelings associated with a task or person, your mind will notice and focus on: a. those bad feelings rather than existing good feelings or qualities b. upcoming events and positive qualities c. something unrelated to distract you from the task at hand d. none of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Leadership with a Positive Preference KEY: Bloom's: Application 4. A study of business press over a 17-year time period found that positive terms seldom appeared over the 17 years, while negative words increased ______ over that period. a. slightly c. fourfold b. one hundred percent d. by double C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Leadership with a Positive Preference KEY: Bloom's: Knowledge 5. Over the last several years, the slower economy has meant that Maine Plumbing and Heating has had fewer customers, which has caused some concern among its dozen employees. But Gary, the owner, has found a number of ways to reassure and encourage his workers. How would you describe Gary? a. ineffective leader c. career manager b. positive leader d. investment broker B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Leadership with a Positive Preference KEY: Bloom's: Application 6. Positive leadership uses theoretically grounded principles to promote outcomes such as: a. bored at work c. flighty emotions b. energized teams d. all of these B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Leadership with a Positive Preference KEY: Bloom's: Comprehension 7. What are some examples of positive characteristics of people and organizations? a. confidence, optimism c. positive thoughts, patterns b. hope, well-being d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Leadership with a Positive Preference KEY: Bloom's: Application 8. Where does affirmative bias occur? a. as a consequence of his/her personal relationships. b. at home c. within the leader d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Leadership with a Positive Preference KEY: Bloom's: Comprehension 9. Optimism is a desirable trait for leaders. It leads to: a. happiness, perseverance c. neither of these b. work, negativity d. both of these A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Leadership with a Positive Preference KEY: Bloom's: Knowledge 10. What type of thinking can trap people into fear, disorientation, negative thinking, and competition for scarce resources? a. virtuous thinking c. positive thinking b. deficit thinking d. capital thinking B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Leadership with a Positive Preference KEY: Bloom's: Analysis 11. Dan is known for his explosive temper and biting comments. Most of his direct reports are looking for other jobs, and in the meantime, they just keep quiet and focus on completing tasks in order to avoid attracting his attention. How would you describe this work environment? a. emotionally toxic c. appreciative b. opportunistic d. typical A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Leadership with a Positive Preference KEY: Bloom's: Application 12. A positive workplace increases employee ______, thereby supporting a thriving enterprise. a. productivity c. neither of these b. engagement d. both of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Leadership with a Positive Preference KEY: Bloom's: Analysis 13. Leaders apply the three aspects of ___________ to build positive organization relationships and culture. a. professional leadership c. positive leadership b. social leadership d. career leadership C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Leadership with a Positive Preference KEY: Bloom's: Application 14. _____ thinking means questioning assumptions and interpreting data and events according to one’s own beliefs, ideas, and thinking, not according to pre-established rules, routines, or categories defined by others. a. interdependent c. intradependent b. independent d. codependent B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Knowledge 15. What term can be defined as continuously reevaluating previously learned ways of doing things in the context of evolving information and shifting circumstances? a. mindlessness c. mindfulness b. negotiation d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Comprehension 16. What is one of the approaches used in independent thinking? a. rely on the standard way of doing things b. accept black-and-white answers c. try to break out of the mental boxes d. none of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Analysis 17. Positive leaders break free of preconceived barriers. Which of these is not an example of things they do? a. Work to overcome conditioned ideas. b. Strive to be closed minded c. Encourage open debate of assumptions. d. Express feelings B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Analysis 18. What level of leadership refers to the highest level in a hierarchy of manger capabilities? Managers at this level show humility and a lack of ego. a. Level 4 c. Level 9 b. Level 8 d. Level 5 D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Comprehension 19. What term means being unpretentious and modest rather than arrogant and prideful? a. shy c. will b. humility d. none of these B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Comprehension 20. What type of leaders set their successors up for failure because it will be a testament to their own greatness if the company doesn’t perform well without them? a. ambitious c. egocentric b. solid d. level 5 C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Ethical Responsibilities TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Analysis 21. An unspoken notion among many senior-level executives is that _____ is a good thing and benefits the organization. a. love c. fear b. knowledge d. emotion C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Knowledge 22. What are some things fear prevents employees from doing at work? a. taking risks c. falling behind b. doing their worst d. none of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Analysis 23. What is the primary factor in determining the level of fear experienced at work? a. compassion b. accomplishments c. relationship between an employee and direct supervisor d. none of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Positive Personal Qualities and Relationships KEY: Bloom's: Analysis 24. A ____ is an ambitious view of the future that everyone involved can believe in, one that realistically can be achieved, yet one that offers a future that is dramatically better than what now exists. a. career c. president b. vision d. company B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Create Positive Vision and Meaning KEY: Bloom's: Analysis 25. If people are inspired by a picture of what the organization can be in the future, then: a. they do not care about the purpose. c. they are likely to leave b. they can help take it there. d. none of these B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Create Positive Vision and Meaning KEY: Bloom's: Knowledge 26. Hopes and dreams for the future are what keep people moving forward. Leadership means linking people’s hopes and dreams to _________ so that people can take action toward achieving the future. a. objectives c. neither of these b. specific goals d. both of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Create Positive Vision and Meaning KEY: Bloom's: Analysis 27. People like to have a sense of _________ that makes a positive difference in the world. a. a beneficial relationship c. routine b. power d. meaningful work D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Create Positive Vision and Meaning KEY: Bloom's: Comprehension 28. Using the discovery approach, what inspires people to see the adventure in their work and experience the joy of pioneering or entrepreneurial spirit? a. a slump in the economy c. a vision b. more efficient computers d. none of these C PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Create Positive Vision and Meaning KEY: Bloom's: Synthesis 29. In companies that use ______ as a noble purpose, people are treated as valuable resources and provided with support to perform at their peak. a. discovery c. heroism b. altruism d. excellence D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Create Positive Vision and Meaning KEY: Bloom's: Knowledge 30. Other than businesses, which of the following have visions that also reflect an altruistic purpose? a. nonprofit organizations c. Facebook b. LinkedIn d. IKEA A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Create Positive Vision and Meaning KEY: Bloom's: Application 31. Heroism means the vision is based on being _________. a. strong c. effective b. aggressive d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Create Positive Vision and Meaning KEY: Bloom's: Comprehension 32. Research in diverse social settings has revealed that without special effort _________ statements typically outweigh _________ statements. a. positive, negative c. negative, positive b. powerful, weak d. weak, powerful C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Comprehension 33. What is the ratio of positive to negative statements known as? a. social networking ratio c. negativity ratio b. positivity ratio d. pos-neg ratio B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Comprehension 34. A study of the varying communication styles among 60 top management teams show that the higher performing organizations had a ratio of ___ positive statements for each negative statement a. 9 c. 5.6 b. 3 d. .5 C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Environmental Influence TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Knowledge 35. Managers in high-performing organizations asked more questions and showed much greater _____ than in low-performing organizations. a. focus on others compared to self c. facebook comments b. daily production d. negativity A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Comprehension 36. Frequent ____________ statements made by leaders are associated with better performance. a. positive c. neither of these b. connective d. both of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Foster a High Positivity Ratio in Communications KEY: Bloom's: Comprehension 37. At one highly competitive real estate agency, the top-selling agent gets a huge bonus so it’s not surprising that agents will do anything to outsell others. New agents are warned that they should not expect any collaboration, trust, or help from other agents. These qualities are part of the agency’s _________. a. Organizational culture c. Coercive culture b. Pop culture d. High culture A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Operations Management TOP: Build a Positive Team Culture and Values KEY: Bloom's: Application 38. What term refers to the shared standards that define what behaviors are acceptable and desirable within a group of people? a. communication c. personality b. norms d. culture B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Build a Positive Team Culture and Values KEY: Bloom's: Comprehension 39. What term refers to the level of agreement among employees about the importance of specific values and norms? a. expert power c. culture strength b. legitimate power d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Build a Positive Team Culture and Values KEY: Bloom's: Comprehension 40. A strong culture that encourages adaptation and change enhances organizational performance by which of the following? a. energizing and motivating employees b. unifying people around shared goals c. shaping and guiding employee behavior d. all of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Build a Positive Team Culture and Values KEY: Bloom's: Synthesis 41. A ________ defines and uses signals and symbols to influence corporate culture. a. visionary leader c. cultural leader b. reward leader d. corporate leader C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Build a Positive Team Culture and Values KEY: Bloom's: Analysis 42. What mechanism can you use to provide dramatic examples of what the company values? a. daily actions c. stories b. ceremonies d. symbols B PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Build a Positive Team Culture and Values KEY: Bloom's: Knowledge 43. What mechanism is one of the most important ways to build and maintain the cultural values you want? a. daily actions c. stories b. ceremonies d. special language A PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Strategy TOP: Build a Positive Team Culture and Values KEY: Bloom's: Analysis 44. There is value in identifying a person’s gaps in _________ and offering developmental challenges along with training, coaching, and support. a. performance c. vocabulary b. personality d. all of these A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Individual Dynamics TOP: Design Positive Work KEY: Bloom's: Comprehension 45. Being totally immersed in something that time stands still and you experience an overall feeling of enjoyment and satisfaction is known as ______. a. flow c. performance b. leisure d. enabling A PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Design Positive Work KEY: Bloom's: Comprehension 46. Creating an environment that enables flow requires that managers be committed to the __________ of employees as well as getting the job done. a. activity c. emotional well-being b. environment d. conductivity C PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Design Positive Work KEY: Bloom's: Analysis 47. When a person feels that a task is beyond his or her capacity, _______ impedes a flow experience. a. forcefulness c. learning b. anxiety d. all of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: Leadership Principles TOP: Design Positive Work KEY: Bloom's: Analysis 48. In flow, there is no room for ______. a. knowledge c. mental wandering b. focus d. creativity C PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Motivation Concepts TOP: Design Positive Work KEY: Bloom's: Synthesis 49. What disappears during flow? a. opinions c. expertise b. ego d. styles B PTS: 1 DIF: Moderate NAT: BUSPROG: Analytic LOC: DISC: HRM TOP: Design Positive Work KEY: Bloom's: Application 50. Flow offers an opportunity to develop employees’: a. leadership skills c. boost their performance b. improve the quality of their lives d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Analytic LOC: DISC: Creation of Value TOP: Design Positive Work KEY: Bloom's: Comprehension SHORT ANSWER 1. What are the three aspects of positive leadership? 2. What is the Pike Syndrome and how is it related to independent thinking? 3. What are the four approaches you can take in framing a noble purpose that helps people feel that their work is worthwhile? Give a brief two- to three-word description of each. ESSAY 1. List the levels in the Level 5 Hierarchy. Explain in your own words what each level means. 2. What are the four types of leaders based on their attention to vision as a basis for action? Describe. 3. What are four of the six mechanisms you can use to enact cultural values? Pick the one you think is most effective, and explain in detail why you think so.

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