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CHAPTER 12- MANAGING TEAMS. All Answers

CHAPTER 12- MANAGING TEAMS TRUE/FALSE 1. A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Knowledge 2. Special purpose teams are made up of members from different functional departments within the organization. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Knowledge 3. Mark Gray was put in charge of a failing department. He pushed two members of his team into a pool as a joke because they were arguing. This proved to be an effective action because it got Mark’s team members to start trusting each other more. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Application 4. In the forming stage of development, team members find out what behavior is acceptable to others. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Comprehension 5. Very few of us have had negative experiences with teams. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Comprehension 6. Free riding and social loafing are not the same things. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Analysis 7. Goal Setting and Performance Management are one of the competencies that teams need. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Knowledge 8. Dylan encourages contributions from other team members, therefore he fills the organizer role in his team. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Application 9. Even in self-directed teams, effective self-management can’t happen unless the leader marks out a clear direction for the team’s work. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Comprehension 10. Clear purpose, right people, good preparation, and right process are all the required steps to have an effective meeting. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Analysis MULTIPLE CHOICE 1. A basketball team that consists of many stars will not succeed unless the team also ___. a. defines roles c. unites in a common missions b. promotes collaboration d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Strategy TOP: Discover Knowledge KEY: Bloom's: Application 2. A team is a group of people, ____. a. but not all groups are teams b. but they are not always in communication c. and all groups are teams d. and all people belong to some sort of team ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Comprehension 3. ___ are called project teams. a. Self-directed teams c. Cross-functional teams b. Special purpose teams d. all of these ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Comprehension 4. ___ are made up of members from different functional departments within the organization. a. Self-directed teams c. Cross-functional teams b. Special purpose teams d. all of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Knowledge 5. Jet Blue put together a ____ team made up of crew schedulers, systems operators, dispatchers, reservations agents, and other employees. a. self-directed c. cross-functional b. special purpose d. all of these ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Strategy TOP: The Value of Teams KEY: Bloom's: Application 6. ___ are made up of employees who work with minimum supervision and rotate jobs to produce an entire product or service. a. Self-directed c. Cross-functional teams b. Special purpose teams d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Knowledge 7. Which of the following is a common dysfunction of a team? a. lack of trust c. avoidance of accountability b. lack of commitment d. all of these ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Analysis 8. Which effective team characteristic is defined as: Individual members set aside personal agendas and focus on what’s best for the team. a. trust c. accountability b. healthy conflict d. results orientation ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Strategy TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Comprehension 9. Which dysfunction of a team is defined as: If people are afraid to express their true opinions, it’s difficult to gain clarity and true commitment to decisions. a. fear of conflict c. avoidance of accountability b. lack of commitment d. inattention to results ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Comprehension 10. Which element of teamwork is described by the following statement: “Team members need to know how well they are progressing toward meeting goals”? a. A compelling purpose and clear objectives b. metrics that enable the team to assess progress c. clear roles and diversity of skills d. streamlined team size ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Knowledge 11. Which element of teamwork is described by the following statement: “Much research has shown that small teams perform better than large ones”? a. A compelling purpose and clear objectives b. metrics that enable the team to assess progress c. clear roles and diversity of skills d. streamlined team size ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Knowledge 12. A(n) ____ is essential for the cooperative behavior of effective teamwork, and ___ teach(es) skill(s) such as communication and building relationships. a. compelling purpose; clear objectives b. open culture; ongoing training c. clear roles; diversity of skills d. streamlined team size; diversity programs ANS: B PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Does a High Performing Team Look Like? KEY: Bloom's: Analysis 13. McDevitt Street Bovis puts a lot of emphasis on team building at the beginning of a project. Why do they do this? a. to avoid the storming phase c. to prevent conflicts from happening b. for training d. to streamline team size ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Application 14. The ___ stage of team development is a period of orientation and getting acquainted. a. forming c. norming b. storming d. performing ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Knowledge 15. The ___ stage of team development is when individual personalities emerge more clearly. a. forming c. norming b. storming d. performing ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Knowledge 16. If you are a team leader in the ___ stage, your role is to encourage participation by each team member. a. forming c. norming b. storming d. performing ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Analysis 17. Which one is the final stage of the life cycle of a team? a. adjourning c. norming b. storming d. performing ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Comprehension 18. At the ___ stage, conflict has been resolved and team unity and harmony emerge. a. adjourning c. norming b. storming d. performing ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Comprehension 19. During the ___ stage, the major emphasis is on accomplishing goals. a. adjourning c. norming b. storming d. performing ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Comprehension 20. Katya, Rebecca, and Ron have finished evaluating the year’s projects and have compiled their report outlining the resources they’ll need for next year’s projects. Now that they’ve submitted their report to the VP of Operations, what stage is their team in? a. adjourning c. norming b. storming d. performing ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: It Takes Time to Develop a High-Performing Team KEY: Bloom's: Application 21. Most people have had ___ experiences with teams. a. negative c. indifferent b. positive d. successful ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Knowledge 22. What can the idea of teamwork conflict with? a. rationalization c. our goals b. timelines d. our values ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Comprehension 23. Managers typically want ___ success but employees want ___ success. a. individual; group c. group; monetary b. group; individual d. their own; group ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Analysis 24. As a manager, it is essential that you understand the dilemma ___ creates. a. deadlines c. teamwork b. individualism d. timelines ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Personal Dilemma of Teamwork KEY: Bloom's: Comprehension 25. The term ___ refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team’s work. a. free rider c. both of these b. social loafer d. neither of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Knowledge 26. Weekends are busy at the home improvement store, so the manager always schedules plenty of employees. Tim and Malcolm, two of the sales associates, think it’s okay to hang out in the back of the store and talk to each other because there are plenty of other sales associates to help customers. Why are Tim and Malcolm engaging in social loafing? a. they are younger than average sales associates b. they are older than average sales associates c. there are fewer sales associates d. there are more sales associates ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Analytic LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Application 27. ___ refers to the tendency of members in highly cohesive teams to suppress contrary opinions. a. Free riding c. Social loafing b. Groupthink d. all of these ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Knowledge 28. _____ tend to encourage competition among members. a. Individual-based rewards c. Groupthink-based rewards b. Group-based rewards d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Knowledge 29. _____ may lead to social loafing. a. Individual-based rewards c. Groupthink-based rewards b. Group-based rewards d. all of these ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Knowledge 30. _____ refers to the extent to which team members depend on each other for information. a. Individual-based rewards c. Independence b. Groupendence d. Interdependence ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Frustrations Within Teams KEY: Bloom's: Knowledge 31. To function well as a team, members of team should together display ____. a. Goal Setting and Performance Management b. Planning and Coordination c. Collaborative Problem Solving d. all of these ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Synthesis 32. Which team competency is defined as: Teams need to know how to effectively manage and resolve disagreements? a. Goal Setting and Performance Management b. Planning and Coordination c. Communication d. Conflict Resolution ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Comprehension 33. A(n) ___ can be thought of as shared expectations of how an individual behaves in fulfilling the requirements of his or her job. a. encouragement c. role b. conflict resolution d. organizer ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Knowledge 34. Which team member role clarifies tasks and objectives and assigns necessary actions? a. organizer c. enforcer b. encourager d. resource developer ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Knowledge 35. Allyson is part of a marketing team that has been tasked with redesigning the company website. She has invited Theo, who works in another department, to sit in on one of the team’s meetings because she knows Theo has some experience with website design. What role does Allyson play in this team? a. organizer c. enforcer b. encourager d. resource developer ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Application 36. Courtney is on a work team to design a new advertisement. Most of the team is working on plan A, but she is working alone on plan B. What role does Courtney play? a. organizer c. teamworker b. specialist d. resource developer ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Valuable Team Member? KEY: Bloom's: Application 37. A(n) ____ is one of the key elements of effective teams. a. time management system b. specialist c. clear, compelling purpose and direction d. motivated leader ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Comprehension 38. Good leaders will ___ power, information, and responsibility. a. share c. authorize b. dictate d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Knowledge 39. In a ___, team members communicate through one individual, such as a team leader, to solve a problem. a. democracy c. centralized network b. central system d. decentralized network ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Knowledge 40. In a ___, individuals communicate directly with other team members and process information equally among themselves until a decision is reached. a. democracy c. centralized network b. central system d. decentralized network ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Knowledge 41. A ____ is a standard of conduct that is shared by members and guides their behavior. a. team norm c. centralized network b. team axiom d. decentralized network ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: What Makes a Good Team Leader? KEY: Bloom's: Comprehension 42. What percentage of managers report that many of the meetings they attend are a waste of time? a. 25 c. 70 b. 50 d. 95 ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Knowledge 43. If a meeting is not essential, what should you do? a. have a short meeting b. don’t have a meeting c. email everyone before the meeting saying the meeting is optional d. find a way to make the meeting essential ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Analysis 44. When it comes to inviting the right people to a meeting, which of the following is a key point? a. who needs to be there? c. invite well ahead of time b. who should not be there? d. all of these ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Synthesis 45. When preparing for a meeting, which of the following is recommended? a. distribute an agenda c. start on time b. decide who should be there d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Comprehension 46. The right processes for a meeting include ___. a. set ground rules c. start on time b. create involvement d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Comprehension 47. What should you do when you end a meeting? a. summarize c. ask everyone for their opinion b. thank everyone for coming d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Comprehension 48. When having a virtual meeting, what is something that you need to pay special attention to (compared to a traditional in-person meeting)? a. summarize b. end the meeting on time c. ask everyone for their opinion d. make sure everyone is properly introduced ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Application 49. In a conference call, the chairperson has to be vigilant that people ___. a. pay attention c. do not talk over one another b. use the proper tone d. show up on time ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Comprehension 50. Let’s say you own a company that does business with a Japanese company. You need to have a meeting with the Japanese company but cannot go to Japan for it. The issue at hand is regarded as highly critical. What should do you? a. have a conference call over the phone b. send an email c. make a power point presentation d. use videoconferencing that creates a lifelike meeting experience ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: Running a Team Meeting KEY: Bloom's: Application SHORT ANSWER 1. What are the three functions of teams? ANS: The three functions of teams is: 1. To handle special projects 2. For self-direction of employees 3. For cross-functional coordination PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Group Dynamics TOP: The Value of Teams KEY: Bloom's: Knowledge 2. List the five steps of the life cycle of a team. 3. Explain how rewards can motivate the wrong behavior. Describe an example you’ve experienced in your own life, and explain how the situation could have been different. 4. When having a virtual meeting, what are some special things you should take note of? ESSAY 1. What are six elements that contribute to effective and successful teamwork? Give an example or more details of each one. 2. What are some personal dilemmas people have with teamwork? 4. As a manager, it is essential that you understand the dilemma teamwork creates. Some people are energized by teamwork, and others are apprehensive or cynical. 3. What are the differences between a centralized and decentralized network?

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