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CHAPTER 11- MANAGING YOUR BOSS. All Answers

CHAPTER 11- MANAGING YOUR BOSS TRUE/FALSE 1. Managing down means consciously and deliberately developing a meaningful, task-related, mutually respectful relationship with your direct superiors. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. Many people are uncomfortable with the idea of managing the boss. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Art of Managing Up KEY: Bloom's: Comprehension 3. Harrison is a middle manager at an electronics company. He thinks his boss doesn’t like him because she doesn’t talk to him much. He should talk to her about why she doesn’t talk to him much before assuming that she doesn’t like him. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Application 4. The realization that the best things happen by working cooperatively with others is called interdependence. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Knowledge 5. Your boss wants you to follow others’ initiative for change, not lead initiatives for change. ANS: F PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: What Your Boss Wants From You? KEY: Bloom's: Analysis 6. Knowing whether your boss is a numbers-person or a word-person is an important part of managing your boss. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Analysis 7. The workaholic boss is the type who will closely monitor and control every minute of their subordinates’ workday. ANS: F PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Comprehension 8. John has a boss who is overloaded with work and he has some spare time. He should make himself a resource for his boss by offering to help. ANS: T PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Application 9. An uncritical thinker does not consider possibilities beyond what he or she is told. ANS: T PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Comprehension 10. The following are all included in position sources of upward influence: knowledge, effort, central location. ANS: F PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Evaluation MULTIPLE CHOICE 1. In order to be a good manager, you must ____. a. manage down c. both of these b. manage up d. neither of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Comprehension 2. Paige has a healthy relationship with her supervisor, Sienna. Paige meets with Sienna once every two weeks to report on her projects and seek Sienna’s advice on any problems she may have and the best ways to deal with challenges. Paige is _________. a. Managing down c. Supervising up b. Managing up d. Boss managing ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Application 3. Yandel needs to learn to manage her boss better. The thought of this makes her ___. a. energetic c. comfortable b. optimistic d. uncomfortable ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Art of Managing Up KEY: Bloom's: Application 4. People have ____ with regards to their boss. a. little power c. more power than their boss has b. more power than they think d. no power ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: The Art of Managing Up KEY: Bloom's: Analysis 5. Douglas’s boss is asking him a lot of questions. What would be a positive interpretation of this? a. curious and informed c. helpful b. a micromanager d. passionate ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Application 6. The relationships between bosses and employees are not unlike those between ____. a. politicians and voters c. coaches and players b. teachers and students d. parents and children ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Evaluation 7. Which term is defined as an exaggerated and distorted attempt at self-reliance? a. counterdependence c. independence b. overdependence d. interdependence ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Knowledge 8. Someone who shows ____ cannot get enough help and support. a. counterdependence c. independence b. overdependence d. interdependence ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Knowledge 9. Which of the following applies to a “Yes Man”? a. counterdependence c. independence b. overdependence d. interdependence ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Analysis 10. A person with a pattern of ____ has developed a sense of self-worth and a healthy attitude of self-reliance. a. counterdependence c. independence b. overdependence d. interdependence ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Knowledge 11. When someone has come to the realization that the best things happen by working cooperatively with other, they have reached ____. a. counterdependence c. independence b. overdependence d. interdependence ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Why Do You Tense Up Around the Boss? KEY: Bloom's: Analysis 12. Dan just got a new boss. What is the first aspect of managing his new boss? a. ask him personal questions to get to know him b. understand what the boss wants and needs from Dan c. stay up-to-date with the boss’s projects d. all of these ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: What Your Boss Wants From You? KEY: Bloom's: Application 13. What kind of attitude does a boss want? a. make-it-happen c. make-an-attempt b. make excuses d. make-an-offer ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: What Your Boss Wants From You? KEY: Bloom's: Comprehension 14. Which of the following does a boss want? a. lead initiatives for change c. drive your own growth b. stay up-to-date d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: What Your Boss Wants From You? KEY: Bloom's: Comprehension 15. Which of the following is a way to infuriate the boss? a. lead initiatives for change b. stay up-to-date c. drive your own growth d. hover by the door when she’s on the phone ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge 16. Which of these is a key to look for with regards to your boss’s behavior? a. does he have a cynical or positive attitude b. is she open or defensive c. his orientation to time d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge 17. Which of the following will define what type of boss someone will be? a. age c. ethnicity b. personality d. all of these ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Comprehension 18. What type of boss is the best to work for? a. The Natural c. The Wimp b. The Politician d. The Workaholic ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Analysis 19. Jonathan, a department head, spends a lot of time with his boss, a vice president of the company, but very little time with his staff. Jonathan often volunteers to do special projects for his boss, and he’s often so busy with those projects that he doesn’t have time to pay attention to his employees’ projects, needs, and issues. What type of boss is Jonathan? a. The Natural c. The Wimp b. The Politician d. The Workaholic ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Application 20. ____ can’t take charge, will do whatever it takes to avoid conflict, and who often have difficulty making decisions. a. The Natural c. The Wimp b. The Politician d. The Workaholic ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge 21. When working for a Wimp, you should ____. a. adapt to your boss’s style c. avoid the boss b. politick with him d. support as much as you can ANS: D PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Evaluation 22. ____ will work extreme hours and expect their subordinates to do the same. a. The Natural c. The Micromanager b. The Politician d. The Workaholic ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge 23. What is the best thing you can do when your boss is a Workaholic and she is having an outburst at you? a. remain civil c. go to HR b. yell back d. go home from work for the day ANS: A PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Application 24. ____ is the most common type of difficult boss. a. The Natural c. The Micromanager b. The Politician d. The Workaholic ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Comprehension 25. Which type of boss closely monitors and controls every minute of their subordinate’s workday? a. The Natural c. The Micromanager b. The Politician d. The Workaholic ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Knowledge 26. When working for a Micromanager, you should ____. a. adapt to your boss’s style c. avoid the boss b. politick with him d. ask for a department transfer ANS: A PTS: 1 DIF: Challenging NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #1: Understand Your Boss KEY: Bloom's: Synthesis 27. Marcia has a micromanager boss, Adam. She always complains when he is micromanaging. How should she change her behavior to get Adam to trust her? a. be cheerful and accommodating c. avoid Adam b. politick with him d. do extra tasks ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Application 28. The primary strategy for managing the boss is ____ a. talking to him c. to help him be a good boss b. politicking with him d. do extra tasks ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Knowledge 29. You won’t agree with every decision your boss makes, but your job is to ____. a. do what you think is best b. manage others c. interpret what the boss wants d. perform the tasks your boss asks you to do ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 30. Which of the following is a way to build a relationship with your boss? a. learn to listen c. zig where the boss zags b. don’t hide anything d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 31. Which of the following is a way to see your boss realistically? a. learn to listen c. don’t criticize the boss to others b. do a good job d. all of these ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 32. Which of the following is a way to be a resource for your boss? a. tell the boss your strengths and weaknesses b. understand your boss’s pressures c. come up with solutions, not just problems d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 33. If you believe the boss is doing something that hurts the organization, what should you do? a. ignore it and do what your boss says c. get personal with him about it b. confront him about it d. give your opinion without facts ANS: B PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Analysis 34. How can you be a resource for your boss? a. develop an understanding of her strengths and weaknesses b. read about the latest industry trends c. politick with other departments d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 35. Every week, Gayle is supposed to compile information from a variety of different departmental reports onto one big report. It takes at least two full days to do, but Gayle has thought of a way she could do it faster with some minor changes in the system. Gayle meets with her boss, Mike, to explain the situation. Why is Mike happy with Gayle, even though she’s bringing him a problem? a. Because she only told him about a serious problem and not any other small problems b. Because she apologized for the problems c. Because she offered a valid solution along with the problem d. all of these ANS: C PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Application 36. The most important key to building a good relationship with your boss is to ___. a. understand her strengths and weaknesses b. show up to work on time c. offer some proposed solutions d. learn to listen ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Knowledge 37. Why do many people fear feedback? a. they think its pointless b. they fear the worst c. they think their boss has no interest in providing feedback d. all of these ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Knowledge 38. Which of the following is a way to build rapport with your boss? a. listening c. compliment him b. ask for feedback d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Comprehension 39. In order to have an effective boss-subordinate relationship, it is important to ____. a. have realistic expectations your boss b. realize the boss will rarely be wrong c. compliment the boss d. accept that the boss knows more than you ANS: A PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #2: Employ Specific Tactics KEY: Bloom's: Analysis 40. Developing insight into your boss is only useful if ____. a. you have realistic expectations of our bosses b. you also have an understanding of yourself c. you compliment him d. you apply it every day ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Comprehension 41. In addition to knowing what your boss’s management style is, it is crucial to know your _____. a. identification status c. worker style b. employee type d. subordinate style ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Knowledge 42. ____ are mindful of the effects of their own and other’s behavior on achieving organizational goals. a. Independent critical thinkers c. Active thinkers b. Dependent uncritical thinkers d. Passive thinkers ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Knowledge 43. Sara works for a fast-food restaurant, and she requires constant supervision. She only does exactly what she is told and shows no initiative. Sara is a(n) ____ individual. a. independent c. active b. dependent d. passive ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Application 44. The ___ is a passive yet independent critical thinker. a. alienated follower c. pragmatic survivor b. conformist d. effective follower ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Knowledge 45. The ___ shows neither initiative nor a sense of responsibility. a. alienated follower c. passive follower b. conformist d. effective follower ANS: C PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Comprehension 46. Eric treats all coworkers equally, is capable of self-management, and he works toward competency. Eric is a(n) ____. a. alienated follower c. passive follower b. conformist d. effective follower ANS: D PTS: 1 DIF: Moderate NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Boss Management Rule #3: Understand Yourself KEY: Bloom's: Application 47. Finding the courage to effectively manage up becomes easier when you realize that the relationship with your boss is one of ____. a. mutual dependence b. interdependence c. independence d. mutual dependence or interdependence ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Comprehension 48. Which of the following is a personal source of upward influence? a. knowledge c. central location b. flow of information d. all of these ANS: A PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Knowledge 49. ____ is the direct appeal to your boss for desired outcomes. a. Knowledge c. Speaking truthfully b. Persuasion d. Flow of information ANS: B PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Knowledge 50. Which of the following is a position source of upward influence? a. network of relationships c. central location b. flow of information d. all of these ANS: D PTS: 1 DIF: Easy NAT: BUSPROG: Reflective Thinking LOC: DISC: Individual Dynamics TOP: Finding Power and Courage for Managing Up KEY: Bloom's: Knowledge SHORT ANSWER 1. Explain the four attitudes toward authority with regards to trust in self, trust in others, and the approach to the boss. 2. List three of the five tips for what every boss wants. Explain, in general, why you think these are important. 3. What are some things you can do to help your boss be a good boss? 4. What is the difference between independent, critical thinking and dependent, uncritical thinking? ESSAY 1. List the five types of bosses, and provide several example characteristics of each type. 2. Propose you just started working at a marketing company and you have a new boss. What should do you do to effectively manage the boss? 3. Many people are afraid to manage up because they feel they have no power, but this is not true. An employee’s relationship with his boss is one of mutual dependence. What are the personal and position sources of power that employees have, and how can they use these sources of power?

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