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CHAPTER 6- BECOMING AN ETHICAL MANAGER. All Answers

CHAPTER 6- BECOMING AN ETHICAL MANAGER TRUE/FALSE 1. As a manager, you will need courage for many reasons. T PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. Managers make things go right when they treat people inequitably. F PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Analysis 3. Ethical managers focus on their own needs and goals. F PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Application 4. To be an ethnical manager, you need to recognize and adhere to ethical values and acknowledge the importance of human meaning, quality, and higher purpose. T PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: What Does an Ethical Manager Do? KEY: Bloom's: Synthesis 5. It is important to remember that management is a set of practices without an association with right or wrong. F PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: What Is Your Level of Moral Development? KEY: Bloom's: Evaluation 6. At the conventional level, people learn to conform to the expectations of good behavior as defined by their superiors, colleagues, family, friends, and society. T PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Strategy TOP: What Is Your Level of Moral Development? KEY: Bloom's: Knowledge 7. Decisions you make on behalf of your organization do not carry consequences for the company’s reputation and success in the community. F PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Analysis 8. Making unethical decisions is one of the best ways you can influence an ethical organization. F PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: How to Make Ethical Choices KEY: Bloom's: Comprehension 9. Courage is both a moral and a practical matter for a manager. T PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: Courage Drives Ethics KEY: Bloom's: Comprehension 10. Courageous managers can develop courageous followers by modeling courage and by helping people practice courage. T PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: Develop Your Backbone KEY: Bloom's: Analysis MULTIPLE CHOICE 1. One of the biggest reasons managers need courage is that it is necessary for practicing ______ behavior. a. courageous c. sporadic b. ethical d. none of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: Discover Knowledge KEY: Bloom's: Analysis 2. In a general sense, ______ is the code of moral principles and values that governs the behavior of a person or group with respect to what is right or wrong. a. ethics c. innovation b. decision-making d. all of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Knowledge 3. When managers operate from principles of ________, many employees come to see that type of behavior as okay. a. selfishness c. neither of these b. greed d. both of these D PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Knowledge 4. Some executives are preoccupied with their own ______. These managers pay more attention to gaining benefits for themselves rather than for the company or the larger society. a. ethics c. decision making b. opportunities d. importance D PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Application 5. Greg is in charge of waste disposal at the manufacturing plant where he works. If he can find a way to reduce expenses, he will get a bigger bonus at the end of the year. So rather than disposing of the waste the way he’s required to do by law, which is expensive, Greg decides to dump the waste in the nearest river. Greg could be described as unethical because he is focused: a. on his own needs and goals b. on the company objectives c. on others’ success d. on making more money for the company A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Application 6. How do unethical managers diminish the dignity of others? a. taking the credit of others c. neither of these b. treating people with disrespect d. both of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Synthesis 7. A manager who knows someone is being treated unfairly by a colleague and does nothing is setting a precedent for others to ____ as well. a. behave unfairly c. make decisions b. effectively communicate d. none of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Comprehension 8. Peers and subordinates with lax ______ feel free to act as they choose. a. mentalities c. ethical standards b. integrity d. managers C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: HRM TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Application 9. Diego has just been promoted to shift supervisor at a local pizza parlor. In the past, he has noticed that his co-workers don’t always follow the rules, such as washing their hands before working with the food. He never said anything before, but now that he’s a manager, Diego feels he should stand up for what is right in order to create a(n) ______. a. healthy workplace c. environment of integrity b. standard operating procedure d. tense atmosphere C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: What Managers Do to Make Things Go Wrong KEY: Bloom's: Application 10. When managers forget that business is about ______ and not just economic performance, organizations and the broader society suffer. a. numbers c. profits b. values d. all of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Does an Ethical Manager Do? KEY: Bloom's: Analysis 11. To be an ethical manager requires that you _____. a. recognize and adhere to ethical values b. acknowledge the importance of human quality c. acknowledge the importance of human meaning d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: What Does an Ethical Manager Do? KEY: Bloom's: Comprehension 12. The single most important factor in ethical decision making in organizations is whether managers show a(n) _____ to ethics in their talk and especially their behavior. a. interest c. commitment b. signal d. reluctance C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Group Dynamics TOP: What Does an Ethical Manager Do? KEY: Bloom's: Analysis 13. How do employees learn about the values that are important in organizations? a. by watching managers c. by active listening b. by attending meetings d. by reading company policies A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: What Does an Ethical Manager Do? KEY: Bloom's: Knowledge 14. How can managers create organizational systems and policies that support ethical behavior? a. creating open-door policies b. showing zero tolerance for violations c. rewarding ethical conduct d. all of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: What Does an Ethical Manager Do? KEY: Bloom's: Synthesis 15. A visible management position entails the responsibility for conducting both your personal and professional life in a(n) _________. a. work setting c. organized manner b. ethical manner d. happy way B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Does an Ethical Manager Do? KEY: Bloom's: Application 16. Bonnie is the office manager in a large doctor’s office. The employees there used to use Styrofoam cups for their coffee, but when Bonnie learned that these are bad for the environment, she bought ceramic coffee mugs for everyone to use instead. Not only does this put less trash in the local landfill, it saves her company money. What kind of behavior does Bonnie’s decision illustrate? a. Unethical c. Ethical b. Active d. Political C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: What Does an Ethical Manager Do? KEY: Bloom's: Application 17. _______ is about distinguishing right from wrong and doing right, seeking the just, the honest, the good, and exhibiting the right conduct in achieving goals and fulfilling purpose. a. Management practices c. Moral leadership b. Open communication d. Active listening C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: What Is Your Level of Moral Development? KEY: Bloom's: Knowledge 18. A manager’s level of moral maturity and ethical reasoning may contribute to _______ behavior. a. decision-making c. departmental b. conventional d. all of these A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Is Your Level of Moral Development? KEY: Bloom's: Analysis 19. At what level on the moral development scale are individuals ego-centered and concerned with receiving external rewards and avoiding punishments? a. conventional level c. postconventional level b. preconventional level d. none of these B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: What Is Your Level of Moral Development? KEY: Bloom's: Knowledge 20. People at the _____ level adhere to the norms of the larger social system, such as paying income taxes because it is one’s duty as a citizen and is expected by the larger social system. a. preconventional c. postconventional b. conventional d. none of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Group Dynamics TOP: What Is Your Level of Moral Development? KEY: Bloom's: Application 21. At the postconventional level, or ______ level, people are guided by an internalized set of principles universally recognized as just and right. a. interpersonal c. principled b. duty d. all of these C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: What Is Your Level of Moral Development? KEY: Bloom's: Knowledge 22. What is the most mature level of moral values? a. postconventional c. preconventional b. conventional d. all of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Is Your Level of Moral Development? KEY: Bloom's: Knowledge 23. Applying ______ to resolve ethical conflicts balances self-interest with a concern for others and for the common good. a. whistleblowing c. universal standards b. ethical behavior d. personal values C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: What Is Your Level of Moral Development? KEY: Bloom's: Comprehension 24. The reason _____ present a problem is that the situations we face as managers are seldom clear cut with an obvious answer as to what is best for everyone concerned. a. ethics c. personal views b. opinions d. employees A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Comprehension 25. A(n) ________ arises in a situation concerning right or wrong when values are in conflict. a. disagreement c. behavior b. ethical dilemma d. code B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Knowledge 26. The individual who must make an ethical choice in an organization is the ______. a. moral agent c. customer b. stakeholder d. manager A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Knowledge 27. What is a stakeholder? a. People with an interest in the outcome of the decision b. Someone in a group c. An individual who must make an ethical choice d. none of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Creation of Value TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Knowledge 28. Variation in perceived ethical importance is known as ______ in the decision maker. a. perception c. ethical intensity b. ethical dilemma d. none of these C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Knowledge 29. The six factors of ethical intensity influence the perceived characteristics of a(n) ______, especially when there is a dilemma with competing options. a. ethical decision c. magnitude of action b. concentration of effect d. value judgement A PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Synthesis 30. Ethical _____ may become more severe with increases in one or more of the factors and decline with reductions in one or more of the factors. a. meeting c. intensity b. incivility d. decisions C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Strategy TOP: What Makes Ethical Decisions So Difficult? KEY: Bloom's: Analysis 31. According to Patricia Harned, president of The Ethics Resource Center, “leaders need to behave by example to set an ethical ______ throughout the whole organization.” a. culture c. climate b. program d. focus A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: How to Make Ethical Choices KEY: Bloom's: Application 32. As a manager, you will carry a tremendous responsibility for setting the ethical ______ for your team and organization and serving as a role model for others. a. climate c. blog b. communication channel d. newsletter A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: How to Make Ethical Choices KEY: Bloom's: Analysis 33. What is the Rotary International’s Four-Way Test? a. Guide for making ethical decision and helping others work through ethical issues b. Guide to difficult questions c. Guide to organizational structure d. none of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: How to Make Ethical Choices KEY: Bloom's: Comprehension 34. “Would I be embarrassed if my decision became a headline in the local newspaper?” This approach to guide ethical decision making is known as _______. a. The front-page test c. The good night’s sleep test b. The personal gain test d. The public exposure test A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Group Dynamics TOP: How to Make Ethical Choices KEY: Bloom's: Comprehension 35. “Would I make the same decision if the outcome did not benefit me in any way?” This approach to guide decision making is known as ______. a. The front-page test c. The good night’s sleep test b. The personal gain test d. The public exposure test B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: How to Make Ethical Choices KEY: Bloom's: Comprehension 36. “Whether or not anyone else knows about my action, will it allow me to have a good night’s sleep?” This approach to guide decision making is known as ______. a. The front-page test c. The good night’s sleep test b. The personal gain test d. The public exposure test C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: How to Make Ethical Choices KEY: Bloom's: Comprehension 37. It is better to hear the truth from an ethical colleague, friend, or family member rather than make an error in ethical ________. a. judgment c. both of these b. behaviors d. neither of these C PTS: 1 DIF: Challenging NAT: BUSPROG: Ethics LOC: DISC: HRM TOP: How to Make Ethical Choices KEY: Bloom's: Evaluation 38. Philippe is a highly paid researcher at a pharmaceutical company. He has learned that several department managers are engaging in unethical, possibly even illegal, activities. He wants to report them to the company president, but he is concerned that if he tries to blow the whistle on them, he could end up getting fired and might have trouble finding an equally good job somewhere else. Despite the risks, Philippe talks to the president. He could be described as courageous because he: a. overcame his concern for the common good b. had an absence of doubt or fear c. demonstrated his ability to step forward through fear d. none of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Leadership Principles TOP: Courage Drives Ethics KEY: Bloom's: Application 39. How do managers make real differences in the world? a. Taking personal responsibility b. Staying quiet c. Practicing virtue without consistency d. Not making changes A PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: Courage Drives Ethics KEY: Bloom's: Analysis 40. The acceptance of ______ is almost non-existent in many of today’s large organizations. a. actions c. conversations b. responsibility d. all of these B PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Strategy TOP: Courage Drives Ethics KEY: Bloom's: Comprehension 41. What are some examples of courage? a. Going against the grain c. neither of these b. Initiating change d. both of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: Courage Drives Ethics KEY: Bloom's: Application 42. ______ means employee disclosure of illegal, immoral, or unethical practices in the organization. a. Whistleblowing c. Management b. Insubordination d. none of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Ethical Responsibilities TOP: Courage Drives Ethics KEY: Bloom's: Knowledge 43. Most whistleblowers realize they may suffer financially and emotionally, but they act _____. a. courageously c. famously b. out d. all of these A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Individual Dynamics TOP: Courage Drives Ethics KEY: Bloom's: Comprehension 44. What are some qualities of ethical managers that might frighten people? a. personal experiences with others c. listening b. making oneself vulnerable d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: Courage Drives Ethics KEY: Bloom's: Comprehension 45. How can you strengthen your backbone? a. Powerpoint presentations b. By drawing upon various sources of courage c. Accepting consequences d. None of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Information Technologies TOP: Develop Your Backbone KEY: Bloom's: Analysis 46. Why do some people take fewer risks? a. Because they feel alone in the world b. Because they feel like they have more to lose c. Neither of these d. Both of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: Environmental Influence TOP: Develop Your Backbone KEY: Bloom's: Analysis 47. ______, in moderate amounts, is a healthy emotion that provides energy and the impetus to move forward. a. Attention c. Anger b. Daydreaming d. Fear C PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Motivation Concepts TOP: Develop Your Backbone KEY: Bloom's: Knowledge 48. In most cases within organizations, finding ______ is a deliberate act rather than an instantaneous response. a. rhythm c. movement b. speed d. courage D PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Strategy TOP: Develop Your Backbone KEY: Bloom's: Knowledge 49. Courageous managers are not ____________. a. reckless c. both of these b. foolhardy d. neither of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Ethics LOC: DISC: HRM TOP: Develop Your Backbone KEY: Bloom's: Analysis 50. Courage can be thought of as a ______ skill that is developed through conscious thought and practice. a. decision-making c. action b. resource d. proper A PTS: 1 DIF: Easy NAT: BUSPROG: Ethics LOC: DISC: Operations Management TOP: Develop Your Backbone KEY: Bloom's: Knowledge SHORT ANSWER 1. Should companies do more than have an employee code of ethics? Explain. 2. What is the difference between moral and immoral leadership? Provide an example. 3. What are four simple questions you can ask yourself when considering an action to work through an ethical issue or make an ethical decision? ESSAY 1. What are the different levels and stages of the Moral Development scale? 2. List and describe the six factors of Determining Ethical Intensity. 3. What is whistleblowing? What are some of the risks involved? If you found yourself in such a dilemma, how would you decide how to act?

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