Exam

CHAPTER 5- HOW MANAGERS COMMUNICATE. All Answers

CHAPTER 5- HOW MANAGERS COMMUNICATE TRUE/FALSE 1. Good communication means giving speeches, issuing orders, and talking with consultants. F PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Comprehension 2. Encoding and decoding can sometimes cause communication errors. T PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Knowledge 3. Supportive listening expands a manager’s credibility in the eyes of others and enhances the manager’s influence, effectiveness, and success. F PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Leading Effective Conversations KEY: Bloom's: Comprehension 4. Your credibility is based on your knowledge and expertise as well as how you relate to others. T PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Communicating to Persuade KEY: Bloom's: Application 5. Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited. T PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Ethical Responsibilities TOP: Communicating to Persuade KEY: Bloom's: Synthesis 6. Telephone discussions facilitate the assimilation of broad cues and deep, emotional understanding of the situation. F PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Using the Correct Channel KEY: Bloom's: Synthesis 7. Electronic methods decrease the potential for communication errors. F PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Using the Correct Channel KEY: Bloom's: Comprehension 8. Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others. T PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Nonverbal Communication KEY: Bloom's: Comprehension 9. You can relieve some of the anxiety associated with giving a presentation by focusing on communication rather than performance. T PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: Making Presentations KEY: Bloom's: Application 10. People are less likely to remember opening and closing comments rather than what comes in the middle. F PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: HRM TOP: Making Presentations KEY: Bloom's: Analysis MULTIPLE CHOICE 1. As a manager, you will likely spend at least __ percent of your time directly communicating with others. a. 30 c. 80 b. 45 d. 97 C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Discover Knowledge KEY: Bloom's: Knowledge 2. If communication is ineffective, significant problems can result, including: a. poor employee morale c. lack of innovation b. decreased performance d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: Discover Knowledge KEY: Bloom's: Analysis 3. _______ communication is the process by which information is exchanged and understood by two or more people usually with the intent to influence or motivate behavior. a. Manager c. Nonverbal b. Human d. Good A PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Knowledge 4. Being a good communicator starts with appreciating how complex communication is and understanding the key elements of the _________ process. a. evaluation c. managerial b. communication d. organizational B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Analysis 5. Human communication is quite complex and fraught with opportunities for ________. a. comparison c. knowledge b. the future d. misunderstanding D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Comprehension 6. A manager who has the ability to deliver rousing speeches or write brilliant commentary, but who doesn’t know how to listen, is _________________. a. likely to fail c. unable to make decisions b. not an effective communicator d. a good leader B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Analysis 7. What is the message? a. A tangible formulation of the thought or idea sent to the employee b. A series of words c. A channel for higher thinking d. An assortment of thoughts A PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: HRM TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Knowledge 8. The medium by which the message is sent is the _________. a. phone c. channel b. voicemail d. internet C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: HRM TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Knowledge 9. Why is feedback so important? a. Because of the potential for communication errors b. Because managers learn from it c. Because data is needed d. Because everyone needs to voice their opinions A PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Your Success as a Manager Depends on Good Communication KEY: Bloom's: Synthesis 10. When people __________, the organization and everyone associated with it will eventually suffer. a. are afraid to speak up c. don’t care enough to speak up b. find that no one is listening d. all of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Ethical Responsibilities TOP: The Manager’s Biggest Job KEY: Bloom's: Synthesis 11. 3As a manager, you will have a tremendous responsibility for __________, which requires that you communicate effectively. a. directing and coordinating b. motivating and developing employees c. all of these d. none of these C PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: The Manager’s Biggest Job KEY: Bloom's: Analysis 12. Who is responsible for shaping how people think about their work and the organization they work for? a. CEOs c. employees b. janitors d. managers D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: The Manager’s Biggest Job KEY: Bloom's: Comprehension 13. Who is responsible for the values that guide decisions and behavior? a. employees c. everyone b. managers d. human resources B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: The Manager’s Biggest Job KEY: Bloom's: Knowledge 14. What is the term that refers to the process of influencing how others construct meaning and make sense of their environment? a. sensegiving c. supervising b. counseling d. informing A PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: HRM TOP: The Manager’s Biggest Job KEY: Bloom's: Knowledge 15. To act as sensegivers, ________ are communication champions. a. employers c. employees b. facilitators d. managers D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: The Manager’s Biggest Job KEY: Bloom's: Application 16. What can you do to engage people in conversations that help move the team, department, and organization forward? a. create an open communication climate b. actively listen c. ask questions d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: The Manager’s Biggest Job KEY: Bloom's: Application 17. At Dallas Distributors, all employees from all departments are invited to attend quarterly meetings where the president and other executives share all of the financial statements, explain the company’s goals, and provide details on all high-level decisions. Dallas Distributors practices __________. a. Closed-door policies c. Truthfulness b. Open communication d. Mass emailing B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: HRM TOP: Leading Effective Conversations KEY: Bloom's: Application 18. What can you do to build an open communication climate? a. Have weekly staff meetings b. Institute a suggestions box c. Remove conventional hierarchical and departmental boundaries d. Require weekly written reports C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: Leading Effective Conversations KEY: Bloom's: Comprehension 19. What stimulates critical, independent thinking, encourages people to use their creativity, and leads to deeper, more lasting learning? a. asking questions c. email conversation b. breaks d. staff meetings A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Motivation Concepts TOP: Leading Effective Conversations KEY: Bloom's: Analysis 20. Asking questions makes people ___________ solving their own problems. a. deny responsibility for c. feel insecure about b. accept responsibility for d. none of these B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Leading Effective Conversations KEY: Bloom's: Knowledge 21. When Matt is talking to his employees, he has a tendency to either let his mind wander, or he starts thinking about what to say next and strives to make a point without first hearing what the other person is saying. Matt needs to improve his __________. a. active listening skills c. managerial skills b. attention span d. manners A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Motivation Concepts TOP: Leading Effective Conversations KEY: Bloom's: Application 22. ______ refers to consciously striving to grasp and interpret a message’s genuine meaning. a. Reading c. Listening b. Controlling d. Encoding C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: Leading Effective Conversations KEY: Bloom's: Knowledge 23. Managers who are perceived as good listeners are promoted ____ as compared to those who don’t have effective listening skills a. less often c. rarely b. more often d. none of these B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Leading Effective Conversations KEY: Bloom's: Application 24. By demonstrating that you make well-informed, sound decisions, you ______ others’ confidence in your knowledge and expertise. a. decrease c. instill b. increase d. manipulate B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Strategy TOP: Communicating to Persuade KEY: Bloom's: Comprehension 25. Describing how what you are requesting will benefit others as well as yourself is an example of being ________. a. candid c. persuasive b. ruthless d. manipulative C PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Communicating to Persuade KEY: Bloom's: Application 26. The most effective managers learn to sense others’ emotions and adjust their approach to ____________. a. get the desired outcome they want b. persuade and coax employees into feeling secure about the task c. manipulate others d. match the audience’s ability to receive their message D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Communicating to Persuade KEY: Bloom's: Analysis 27. Why do most managers fail at their attempts to persuade? a. They think of persuasion as aggressively convincing others to see things their way. b. They think of persuasion as a useless tool. c. They do not try hard enough. d. They think the employee will use it against them. A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Motivation Concepts TOP: Communicating to Persuade KEY: Bloom's: Analysis 28. What is an important part of creating an open communication climate? a. persuasion c. communicating with candor b. positive working relationships d. active listening C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Communicating to Persuade KEY: Bloom's: Comprehension 29. Venture is a small, fast-paced software development company. Steve, the owner and manager, constantly asks his employees to give him candid feedback, both in weekly team meetings and during informal, spontaneous conversations. This leads to __________. a. more meetings and longer hours c. closed door policies and harassment b. more ideas and faster learning d. none of the above B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Operations Management TOP: Communicating to Persuade KEY: Bloom's: Application 30. Candid communication limits common problems such as ____________. a. meaningless meetings c. rancorous silence b. workplace incivility d. all of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Communicating to Persuade KEY: Bloom's: Synthesis 31. What is the medium by which a message is carried from one person to another? a. text message c. blog b. communication channel d. newsletter B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Using the Correct Channel KEY: Bloom's: Knowledge 32. The amount of information that can be transmitted during a communication episode is known as ________. a. communication channel c. channel diversity b. continuum channel d. channel richness D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Using the Correct Channel KEY: Bloom's: Comprehension 33. The richness of an information channel is influenced by what characteristic(s)? a. the ability to handle multiple cues simultaneously b. the ability to facilitate rapid, two-way feedback c. the ability to establish a personal focus for the communication d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Environmental Influence TOP: Using the Correct Channel KEY: Bloom's: Analysis 34. To be the most effective, select a _________ based on whether the message you need to convey is routine or nonroutine. a. communication channel c. device b. electronic channel d. system A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Creation of Value TOP: Using the Correct Channel KEY: Bloom's: Application 35. The increased use of e-mail in business communications is one reason top executives are paying more attention to their managers’ writing skills. If you cannot communicate well in writing, you will ______ your opportunities for advancement. a. increase c. limit b. predict d. neutralize C PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Using the Correct Channel KEY: Bloom's: Comprehension 36. Chris travels constantly, so he communicates with his employees mostly via email and text messaging. He is famous for missing conference calls. As a result, his employees are frustrated and believe that he is not interested in them or the work they do. Chris has made the mistake of allowing ______ communication to take the place of human connections. a. electronic c. physical b. verbal d. silent A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Using the Correct Channel KEY: Bloom's: Application 37. When the communication is highly important, such as a department-wide announcement, ask someone to read it before you send it to learn how it comes across. Why is this important? a. You can come across as cold or arrogant via e-mail b. You can come across as insensitive. c. neither of these d. both of these D PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Strategy TOP: Using the Correct Channel KEY: Bloom's: Evaluation 38. Messages transmitted through action and behavior, which accounts for at least half of the entire message received in a personal encounter, is known as ______. a. mind reading c. physical actions b. verbal communication d. nonverbal communication D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Nonverbal Communication KEY: Bloom's: Knowledge 39. Research suggests that if there is a discrepancy between a person’s verbal and nonverbal communication, the ______ is granted more weight by the interpreter. a. verbal c. person b. communication d. nonverbal D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Environmental Influence TOP: Nonverbal Communication KEY: Bloom's: Comprehension 40. Allison, a small business owner, believes in volunteering. To encourage others to get involved, she gives her employees an extra hour of pay each week if they devote that hour to some volunteer activity. Allison is using ______ to symbolize her vision and draw attention to specific values and ideas. a. actions c. conversations b. emails d. incentives A PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Motivation Concepts TOP: Nonverbal Communication KEY: Bloom's: Application 41. The method of communication where you choose to carry out a communication can be symbolic because _______ . a. people can’t decipher messages b. people decipher messages c. people attach meaning to a manager’s choices d. people don’t attach meaning to a managers choices C PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Leadership Principles TOP: Nonverbal Communication KEY: Bloom's: Evaluation 42. Calling an employee into your office can emphasize hierarchy and your status as ______. a. customer c. partner b. subordinate d. manager D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Ethical Responsibilities TOP: Nonverbal Communication KEY: Bloom's: Comprehension 43. Many people don’t realize they are always communicating by their ______. a. facial expressions c. behavior b. body language d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Group Dynamics TOP: Nonverbal Communication KEY: Bloom's: Comprehension 44. As a manager, be aware of what you signal to others in addition to your verbal messages because people will interpret _______, just as they attach meaning to your words. a. your actions as symbols c. your messages b. your emails d. your memos A PTS: 1 DIF: Challenging NAT: BUSPROG: Communication LOC: DISC: Operations Management TOP: Nonverbal Communication KEY: Bloom's: Synthesis 45. Prepare your talk by breaking the subject into main points and gathering the information, examples, and _____ you need to support each point. a. powerpoints c. posters b. statistics d. infographics B PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Making Presentations KEY: Bloom's: Application 46. When practicing a presentation, you should ______. a. ignore feedback b. time yourself c. not ask questions d. wait to prepare until just before the presentation B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Individual Dynamics TOP: Making Presentations KEY: Bloom's: Knowledge 47. The best presentations are audience centered and connect with the audience early on which causes people to ______. a. pay attention c. ignore the information b. daydream d. leave A PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Motivation Concepts TOP: Making Presentations KEY: Bloom's: Comprehension 48. What is pace in reference to presentations? a. rhythm c. movement b. speed d. all of these D PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Strategy TOP: Making Presentations KEY: Bloom's: Comprehension 49. To give an effective presentation, stop occasionally to take a breath and review your notes. Don’t be afraid to a. omit details as you go c. slow down b. pause occasionally d. none of these B PTS: 1 DIF: Easy NAT: BUSPROG: Communication LOC: DISC: Information Technologies TOP: Making Presentations KEY: Bloom's: Comprehension 50. Some important things to remember when “polishing” your presentation are: a. Dress for success. c. Smile. b. Use imagery. d. all of these D PTS: 1 DIF: Moderate NAT: BUSPROG: Communication LOC: DISC: Operations Management TOP: Making Presentations KEY: Bloom's: Analysis SHORT ANSWER 1. What is encoding? 2. What is a communication champion? 3. Why is the art of persuasion important? ESSAY 1. Why do we communicate with candor? When do we use candor? Give examples of how to communicate using candor. 2. Explain channel richness. What influences channel richness? How should someone select a channel? 3. List and explain the 5 P’s of effective presentations.