Page 1 of 105
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
EXAM VERSION A, B & C LATEST 2024-2025 COMPLETE 300
QUESTIONS AND VERIFIED ANSWERS JUST RELEASED
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT EXAM
SWOT analysis is used as a ______ tool when a firm crafts a strategy that helps distinguish
itself amount competitors, develop competitive advantages, and avoids barriers within the
business environment.
Strategic
The difference between the lowest cost producer of a good and the next lowest cost producer
of the same good is known as a -
Relative advantage
Characteristics associated with a perpetual inventory system -
-when a company needs to know the exact inventory balance at all times
-when a company wants an accurate financial statements
Under what two conditions should a periodic review system be adopted?
-when a supplier will only deliver at a specific interval
-when a company must manually track inventory levels
SWOT analysis is used as a _____ tool when used to uncover exploitable opportunities within
the competitive landscape.
Simple
1
,Page 2 of 105
A new, energy efficient furnace is being installed in a steel factory. Because it would have
added 10% to the cost of the furnace, the management has decided not to install the optional
safety override. This decision is most likely to lead to what?
An increase in legal costs.
What refers to the organizational issue of balancing financial profitability with environmental
responsibility?
Sustainability
Operations managers rarely become involved with worker safety or environmental pollution
complaints because such ethical issues are only handled by an organizations legal
department. True or false
False
What best describes a competitive advantage?
A capability valued by customers that gives a firm an edge over its rivals.
A technique used to analyze the flow of materials, ideas, and information to understand how
processes function. Each activity in the process is defined as a value added or non value
added.
Value steam mapping
In a JIT environment, the master schedule usually has a ______ planning horizon.
2-3 months
What production system uses general purpose machinery and is level scheduled ?
JIT
2
,Page 3 of 105
What indicated the quantities of component parts that will be made each day, because
leadtimes are usually short in a JIT environment.
Final assembly schedule
Which technique should a company adopt to keep a smooth production process?
Level schedule
What helps to reduce set up time in a JIT system?
Placing the needed tools and equipment in predetermined locations and shortening the
downtime of equipment
Why is the movement of materials simplified in a JIT system ?
Parts are moved by hand.
What types of waste are related to JIT ?
Inventory
Waiting
Motion and movement
Transportation
Overproduction
Over-processing
Defects
A firm that uses JIT would most likely use a group technologies production system to
________?
3
, Page 4 of 105
A group technology production system may be used to make several different, but related
parts. The idea behind GT is that each part follows the same essential processing sequence
which can reduce set up time.
What is employee empowerment?
Extending employee responsibility and authority to the lowest levels of an organization
Crosby
Quality is Free, Zero Defects, Do it right the first time
Juran
Fitness for use, Pareto
Taguchi
Robust Design and Parabolic Quality Loss Function
Higher quality products and processes
Quality must be designed into a product
Deming
14 points, system caused defects (not employee caused)
Ishikawa
fishbone diagram; cause and effect diagram to diagnose quality problems
A key advantage of team problem solving is that team members _________.
share (workload)
Benchmarking
4
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
EXAM VERSION A, B & C LATEST 2024-2025 COMPLETE 300
QUESTIONS AND VERIFIED ANSWERS JUST RELEASED
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT EXAM
SWOT analysis is used as a ______ tool when a firm crafts a strategy that helps distinguish
itself amount competitors, develop competitive advantages, and avoids barriers within the
business environment.
Strategic
The difference between the lowest cost producer of a good and the next lowest cost producer
of the same good is known as a -
Relative advantage
Characteristics associated with a perpetual inventory system -
-when a company needs to know the exact inventory balance at all times
-when a company wants an accurate financial statements
Under what two conditions should a periodic review system be adopted?
-when a supplier will only deliver at a specific interval
-when a company must manually track inventory levels
SWOT analysis is used as a _____ tool when used to uncover exploitable opportunities within
the competitive landscape.
Simple
1
,Page 2 of 105
A new, energy efficient furnace is being installed in a steel factory. Because it would have
added 10% to the cost of the furnace, the management has decided not to install the optional
safety override. This decision is most likely to lead to what?
An increase in legal costs.
What refers to the organizational issue of balancing financial profitability with environmental
responsibility?
Sustainability
Operations managers rarely become involved with worker safety or environmental pollution
complaints because such ethical issues are only handled by an organizations legal
department. True or false
False
What best describes a competitive advantage?
A capability valued by customers that gives a firm an edge over its rivals.
A technique used to analyze the flow of materials, ideas, and information to understand how
processes function. Each activity in the process is defined as a value added or non value
added.
Value steam mapping
In a JIT environment, the master schedule usually has a ______ planning horizon.
2-3 months
What production system uses general purpose machinery and is level scheduled ?
JIT
2
,Page 3 of 105
What indicated the quantities of component parts that will be made each day, because
leadtimes are usually short in a JIT environment.
Final assembly schedule
Which technique should a company adopt to keep a smooth production process?
Level schedule
What helps to reduce set up time in a JIT system?
Placing the needed tools and equipment in predetermined locations and shortening the
downtime of equipment
Why is the movement of materials simplified in a JIT system ?
Parts are moved by hand.
What types of waste are related to JIT ?
Inventory
Waiting
Motion and movement
Transportation
Overproduction
Over-processing
Defects
A firm that uses JIT would most likely use a group technologies production system to
________?
3
, Page 4 of 105
A group technology production system may be used to make several different, but related
parts. The idea behind GT is that each part follows the same essential processing sequence
which can reduce set up time.
What is employee empowerment?
Extending employee responsibility and authority to the lowest levels of an organization
Crosby
Quality is Free, Zero Defects, Do it right the first time
Juran
Fitness for use, Pareto
Taguchi
Robust Design and Parabolic Quality Loss Function
Higher quality products and processes
Quality must be designed into a product
Deming
14 points, system caused defects (not employee caused)
Ishikawa
fishbone diagram; cause and effect diagram to diagnose quality problems
A key advantage of team problem solving is that team members _________.
share (workload)
Benchmarking
4
