CHL Certified Healthcare Leader
IAHCSMM Final Certification Exam
Review Questions and Answers 100%
Pass | Graded A+
David Mungai [Date] [Course title]
, CHL Certified Healthcare Leader
IAHCSMM Final Certification Exam
Review Questions and Answers 100%
Pass | Graded A+
The skills required to accomplish a specific task or function. -
Answer>> Skill Set
The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases -
Answer>> Span of Control
An organizing principle that suggests each employee should only
have one supervisor. - Answer>> Unity of command
A CS leader must be able to solicit _______ from the CS team -
Answer>> input
The work in Sterile Storage area does NOT include _______. -
Answer>> Biomedical Engineering
The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new employees in
the department. - Answer>> Culture
A policy that permits no amount of leniency regarding harassing
behavior. - Answer>> Zero-tolerance Policy
Unfavorable or unfair treatment on the basis of an individual's
race, religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation. - Answer>>
Discrimination
,Successful team leaders and their teams develop goals based on
their facilities _______. - Answer>> Mission Statement
Those in the highest healthcare administrative levels, also called
Executive Team. Usually has "chief" in the title. - Answer>> C-
Suite
This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed
Nursing Assistants (LNAs) - Answer>> Chief Nursing Officer
(CNO)
This leader is responsible for the policies and practices used to
manage direct patient care - Answer>> Chief Nursing Officer
(CNO)
Chief Nursing Officer - Answer>> CNO
Chief of Patient Care Practice - Answer>> CPCP
Chief of Surgery - Answer>> COS
Chief Medical Officer - Answer>> CMO
This nursing unit is reserved for patients with intensive nursing
needs that require skilled nursing or constant care and
supervision. - Answer>> CCU
Critical Care Unit - Answer>> CCU
Intensive Care Unit - Answer>> ICU
Intensive Therapy Unit - Answer>> ITU
, Useful sources of data to generate information that specifies
actual departmental performance do not include _____ -
Answer>> Educational Systems
A collection of statistical data about a CS department's key
performance indicators that indicate the extent to which goals are
being attained - Answer>> Dashboard
Key Performance Indicator - Answer>> KPI
A measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy - Answer>> Key
Performance Indicator
Customer Satisfaction Ratio - Answer>> CSR
Performance Improvement Indicator - Answer>> PII
Performance and Productivity Indicator - Answer>> PPI
CS leaders should receive information ______ about back-orders,
patient census, OR and ancillary department procedure
schedules - Answer>> Daily
A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization - Answer>>
Organizational Chart
A standard used to compare and improve a department's own
products or services by measuring them against specified
standards - Answer>> Benchmark
IAHCSMM Final Certification Exam
Review Questions and Answers 100%
Pass | Graded A+
David Mungai [Date] [Course title]
, CHL Certified Healthcare Leader
IAHCSMM Final Certification Exam
Review Questions and Answers 100%
Pass | Graded A+
The skills required to accomplish a specific task or function. -
Answer>> Skill Set
The number of employees one person can effectively supervise
decreases as the complexity of their job duties increases -
Answer>> Span of Control
An organizing principle that suggests each employee should only
have one supervisor. - Answer>> Unity of command
A CS leader must be able to solicit _______ from the CS team -
Answer>> input
The work in Sterile Storage area does NOT include _______. -
Answer>> Biomedical Engineering
The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new employees in
the department. - Answer>> Culture
A policy that permits no amount of leniency regarding harassing
behavior. - Answer>> Zero-tolerance Policy
Unfavorable or unfair treatment on the basis of an individual's
race, religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation. - Answer>>
Discrimination
,Successful team leaders and their teams develop goals based on
their facilities _______. - Answer>> Mission Statement
Those in the highest healthcare administrative levels, also called
Executive Team. Usually has "chief" in the title. - Answer>> C-
Suite
This position leads patient care services, and oversees the
nursing staff including Registered nurses (RNs) and Licensed
Nursing Assistants (LNAs) - Answer>> Chief Nursing Officer
(CNO)
This leader is responsible for the policies and practices used to
manage direct patient care - Answer>> Chief Nursing Officer
(CNO)
Chief Nursing Officer - Answer>> CNO
Chief of Patient Care Practice - Answer>> CPCP
Chief of Surgery - Answer>> COS
Chief Medical Officer - Answer>> CMO
This nursing unit is reserved for patients with intensive nursing
needs that require skilled nursing or constant care and
supervision. - Answer>> CCU
Critical Care Unit - Answer>> CCU
Intensive Care Unit - Answer>> ICU
Intensive Therapy Unit - Answer>> ITU
, Useful sources of data to generate information that specifies
actual departmental performance do not include _____ -
Answer>> Educational Systems
A collection of statistical data about a CS department's key
performance indicators that indicate the extent to which goals are
being attained - Answer>> Dashboard
Key Performance Indicator - Answer>> KPI
A measurable assessment factor such as item accuracy, case
carts per technician, and sterilization accuracy - Answer>> Key
Performance Indicator
Customer Satisfaction Ratio - Answer>> CSR
Performance Improvement Indicator - Answer>> PII
Performance and Productivity Indicator - Answer>> PPI
CS leaders should receive information ______ about back-orders,
patient census, OR and ancillary department procedure
schedules - Answer>> Daily
A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization - Answer>>
Organizational Chart
A standard used to compare and improve a department's own
products or services by measuring them against specified
standards - Answer>> Benchmark
