SUMMARY
1. INFORMATION SYSTEMS IN ORGANIZATIONS
2. FINANCE MANAGEMENT
3. HUMAN CAPITAL MANAGEMENT (HCM)
4. SUPPLY CHAIN MANAGEMENT (SCM)
5. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
6. ENTERPRISE RESOURCE PLANNING (SRP)
1
, DECISION MAKING
● As MIS people, we will be recommending technologies and IS to aid decision the making process of the
organization
○ Recommend right tech to right people
○ Different people have different decisions to make
Strateg
ic management &
Knowledge
special-purpose business
information systems
Tactica
l information and
Management
decision support systems
Operatio
nal
Enterprise systems, e-commerce
& mobile commerce
STRATEGIC TACTICAL OPERATIONAL
1. Organization’s leadership 1. Draw on business 1. Make decisions while
guides longer-term intelligence to make mid- dealing with customers and
strategy level decisions, the kind handling routine
that may guide individual transactions
2. Decisions made at this level business units
can have widespread 2. Predetermined policies and
effects throughout the 2. Decisions about marketing procedures (ex: maam pa-
organization and beyond to plans, product void)
suppliers, customers, and development, membership
the entire industry drives, departmental 3. Standard operating
budgets, and other procedure (SOP)
3. While executives need initiatives are generally
summary and historical tactical 4. Easier to analyze or make
data from the company’s decisions for them
own transactional systems 3. MIS: combines data,
and data warehouses, they software, and reporting 5. Systems can track
also need competitive tools that managers need employee performance
business intelligence about to carry out decisions
rivals 6. Organizations find ways to
4. Decision makers need more bring meaningful,
4. Broader information about aggregated information performance-related
the industry landscape, and summarized in different information to their
a forecast of overall ways to monitor success employees
economic and business and plan next steps
conditions KEYWORDS: routine, SOP, little
5. Needs to see trends and room for critical decision-making,
summaries, sorted and easier to analyze or make decisions
2
1. INFORMATION SYSTEMS IN ORGANIZATIONS
2. FINANCE MANAGEMENT
3. HUMAN CAPITAL MANAGEMENT (HCM)
4. SUPPLY CHAIN MANAGEMENT (SCM)
5. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
6. ENTERPRISE RESOURCE PLANNING (SRP)
1
, DECISION MAKING
● As MIS people, we will be recommending technologies and IS to aid decision the making process of the
organization
○ Recommend right tech to right people
○ Different people have different decisions to make
Strateg
ic management &
Knowledge
special-purpose business
information systems
Tactica
l information and
Management
decision support systems
Operatio
nal
Enterprise systems, e-commerce
& mobile commerce
STRATEGIC TACTICAL OPERATIONAL
1. Organization’s leadership 1. Draw on business 1. Make decisions while
guides longer-term intelligence to make mid- dealing with customers and
strategy level decisions, the kind handling routine
that may guide individual transactions
2. Decisions made at this level business units
can have widespread 2. Predetermined policies and
effects throughout the 2. Decisions about marketing procedures (ex: maam pa-
organization and beyond to plans, product void)
suppliers, customers, and development, membership
the entire industry drives, departmental 3. Standard operating
budgets, and other procedure (SOP)
3. While executives need initiatives are generally
summary and historical tactical 4. Easier to analyze or make
data from the company’s decisions for them
own transactional systems 3. MIS: combines data,
and data warehouses, they software, and reporting 5. Systems can track
also need competitive tools that managers need employee performance
business intelligence about to carry out decisions
rivals 6. Organizations find ways to
4. Decision makers need more bring meaningful,
4. Broader information about aggregated information performance-related
the industry landscape, and summarized in different information to their
a forecast of overall ways to monitor success employees
economic and business and plan next steps
conditions KEYWORDS: routine, SOP, little
5. Needs to see trends and room for critical decision-making,
summaries, sorted and easier to analyze or make decisions
2
