a highly defined and structured procedure that is organized into a reference system -
ANS-protocol
the specific or actions to be completed in a given situation - ANS-procedure
a general course of action that is desired or required in certain circumstances or events
- ANS-policy
when a choice must be made between two conflicting but similarly moral options by
using policy, procedure, and protocol - ANS-ethical dilemma
emergency number technology allows a caller to easily connect to their local ____ -
ANS-public safety answering point
electronic device designed for persons with hearing or speech difficult also know as
teletypewriter - ANS-telecommunication device for the deaf
person who gives/relays/states the message; could be a sign, sound, or photograph -
ANS-the sender
the channel or means of communication; includes telephone, printed materials, texting,
email, internet, broadcast TV and radio, and instant messaging - ANS-the medium
the most important part of the communication process; function is to verify the meaning
of the message - ANS-feedback
in the general field of medicine, inappropriately transferring the care of a patient to a
provider with a lesser level of training is known as - ANS-abandonment
victim/patient/suspect who is directly involved in the accident - ANS-first party caller
someone who is with the patient/victim and can potentially communicate with the patient
- ANS-second party caller
a person who is reporting something witnessed or heard but us uninvolved or not
currently at the scene - ANS-third party caller