Exam (elaborations)
Front Desk Representative UPDATED Exam Questions and CORRECT Answers
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Front Desk Representative UPDATED Exam Questions and CORRECT Answers A follow up courtesy call should: - Ans Take place within 10 minutes of guest's move Active upselling techniques used during the reservation process includes: - Ans Describing the features and benefits of the more expensive rooms What should you do if you are unable to resolve a guest complaint? - Ans Apologize to the guest but explain that there is nothing you can do. What is an advance deposit? - Ans An amount equal to the amount of a night's charge that a guest pays in advance
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Institution
Front Desk Representative
Course
Front Desk Representative
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Written for
- Institution
- Front Desk Representative
- Course
- Front Desk Representative
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- Uploaded on
- June 11, 2024
- Number of pages
- 4
- Written in
- 2023/2024
- Type
- Exam (elaborations)
- Contains
- Questions & answers
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