Alaska Airlines Training Study Guide Rated A+

Alaska Airlines Training Study Guide Rated A+ AFT tail, or rear of the aircraft Alternate an airport other than the scheduled airport where the aircraft is to land. Base The station a flight attendant is assigned to by seniority. Captain The pilot in command of the aircraft and its crew members, sits in the left seat in the flight deck. Catering Provides the food, beverages, and service equipment for flights. Code of Federal Regulations (CFR's) A set of standards to which each airline must conform. The regulations are required to be met, and if violated, carry substantial fines and penalties to both the airline and the individual crew member. crew scheduling Responsible for ensuring all flights are staffed with the correct number of flight attendants and flight deck crew members. Customer Service Agents (CSA's) Sell tickets, check in customers, board flights and assist customers with other requests while on the ground. deadheading this is a term used for crew members traveling on a flight as a non-working crew member to position them for a flight that originates in another city. de-icing fluid sprayed on the exterior of the aircraft in cold conditions to remove frost, snow, and ice from the exterior surfaces of the aircraft and prevent their reformation. Deplane the procedure in which customers leave the aircraft. ETA Estimated time of Arrival ETD Estimated time of Departure Federal Aviation Administration (FAA) This government agency serves the public in the fields of aviation safety, airways, airports, development and information. First Officer (FO) The pilot who is second in command on a flight. Sits in the right seat in the flight deck. Fleet Service This group is responsible for the supplies