Project Management Quality Management
Questions and answers latest update
Which of the following is not part of the generally accepted view of quality today?
A. Defects should be highlighted and brought to the surface.
B. We can inspect quality.
C. Improved quality saves money and increases business.
D. Quality is customer-focused.
We can inspect quality.
In today's view of quality, who defines quality?
Customers
Which of the following are tools of quality control?
A. Sampling tables
B. Process charts
C. Statistical and mathematical techniques
D. All of the above
All of the above
Which of the following is true of modern quality management?
A. Quality is defined by the customer.
B. Quality has become a competitive weapon.
C. Quality is now an integral part of strategic planning.
D. All are true.
All are true.
A company dedicated to quality usually provides training for:
All employees
Which of the following quality gurus believe "zero-defects" is achievable?
A. Deming
B. Juran
C. Crosby
D. All of the above
Crosby
What are the components of Juran's Trilogy?
Quality Improvement, Quality Planning, and Quality Control
Which of the following is not one of Crosby's Four Absolutes of Quality?
A. Quality means conformance to requirements.
B. Quality comes from prevention.
C. Quality is measured by the cost of conformance.
D. Quality means that the performance standard is "zero-defects."
Quality is measured by the cost of conformance.
According to Deming, what percentage of the costs of quality is generally attributable to
management?
, 85%
Inspection:
Is expensive and time-consuming
A well-written policy statement on quality will:
Promote consistency throughout the organization and across projects
Quality assurance includes:
A. Identifying objectives and standards
B. Conducting quality audits
C. Planning for continuous collection of data
D. All of the above
All of the above
What is the order of the four steps in Deming's Cycle for Continuous Improvement?
Plan, do, check, and act
Quality audits:
Are necessary for validation that the quality policy is being followed and adhered to
Which of the following are typical tools of statistical process control?
A. Pareto analysis
B. Cause-and-effect analysis
C. Process control charts
D. All of the above
All of the above
Which of the following methods is best suited to identifying the "vital few?"
A. Pareto analysis
B. Cause-and-effect analysis
C. Trend analysis
D. Process control charts
Pareto analysis
When a process is set up optimally, the upper and lower specification limits typically are:
Set outside the upper and lower control limits
The upper and lower control limits are typically set:
3 σ (three sigma) from the mean in each direction
Which of the following is not indicative of today's views of the quality management process
applied to a given project?
A. Defects should be highlighted and brought to the surface.
B. The ultimate responsibility for quality lies primarily with senior management or sponsor
but everyone should be involved.
C. Quality saves money.
Questions and answers latest update
Which of the following is not part of the generally accepted view of quality today?
A. Defects should be highlighted and brought to the surface.
B. We can inspect quality.
C. Improved quality saves money and increases business.
D. Quality is customer-focused.
We can inspect quality.
In today's view of quality, who defines quality?
Customers
Which of the following are tools of quality control?
A. Sampling tables
B. Process charts
C. Statistical and mathematical techniques
D. All of the above
All of the above
Which of the following is true of modern quality management?
A. Quality is defined by the customer.
B. Quality has become a competitive weapon.
C. Quality is now an integral part of strategic planning.
D. All are true.
All are true.
A company dedicated to quality usually provides training for:
All employees
Which of the following quality gurus believe "zero-defects" is achievable?
A. Deming
B. Juran
C. Crosby
D. All of the above
Crosby
What are the components of Juran's Trilogy?
Quality Improvement, Quality Planning, and Quality Control
Which of the following is not one of Crosby's Four Absolutes of Quality?
A. Quality means conformance to requirements.
B. Quality comes from prevention.
C. Quality is measured by the cost of conformance.
D. Quality means that the performance standard is "zero-defects."
Quality is measured by the cost of conformance.
According to Deming, what percentage of the costs of quality is generally attributable to
management?
, 85%
Inspection:
Is expensive and time-consuming
A well-written policy statement on quality will:
Promote consistency throughout the organization and across projects
Quality assurance includes:
A. Identifying objectives and standards
B. Conducting quality audits
C. Planning for continuous collection of data
D. All of the above
All of the above
What is the order of the four steps in Deming's Cycle for Continuous Improvement?
Plan, do, check, and act
Quality audits:
Are necessary for validation that the quality policy is being followed and adhered to
Which of the following are typical tools of statistical process control?
A. Pareto analysis
B. Cause-and-effect analysis
C. Process control charts
D. All of the above
All of the above
Which of the following methods is best suited to identifying the "vital few?"
A. Pareto analysis
B. Cause-and-effect analysis
C. Trend analysis
D. Process control charts
Pareto analysis
When a process is set up optimally, the upper and lower specification limits typically are:
Set outside the upper and lower control limits
The upper and lower control limits are typically set:
3 σ (three sigma) from the mean in each direction
Which of the following is not indicative of today's views of the quality management process
applied to a given project?
A. Defects should be highlighted and brought to the surface.
B. The ultimate responsibility for quality lies primarily with senior management or sponsor
but everyone should be involved.
C. Quality saves money.
