CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified.

CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified. Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANSWER Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANSWER What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANSWER Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANSWER CMS Survey Communication is: - ANSWER Exchanging information with the patient Which is not a KPI in Patient Access? - ANSWER CLABSI rate HEAT stands for: - ANSWER Hear them out, empathize with the customer, apologize, take responsibility for actions All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial Expressions] - ANSWER Eating What are the three steps to communication? - ANSWER Encoding, Transmission, Decoding Compassion and respect can be demonstrated in all of the following ways, except: [Smiling, Making Eye Contact, Calling the patient "dear", Greeting the patient] - ANSWER Calling the patient "Dear" What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare Part A? - ANSWER Medicare Two-midnight rule Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? - ANSWER OIG An effective compliance level has a minimum of how many levels? - ANSWER 7 All of the following are part of an effective compliance program except: [Performing internal audits, creating standards of privacy, Establishing standards, procedures and policies] - ANSWER Creating standards of privacy EMTALA is a regulation which protects patients from what? - ANSWER Not being treated in an Emergency due to lack of ability to pay CHAA Exam Study Questions and Answers (80Qs&As) 2024 Updated & Verified. All of the following are examples of PHI except: [Patient names, Computer IP addresses, Financial assistance brochure] - ANSWER Financial Assistance Brochure Meaningful Use is an incentive program to: - ANSWER Increase the adoption of qualified electronic health records This document is provided to Medicare beneficiaries who are admitted as outpatients receiving observation status that they may have a copay and coinsurance. - ANSWER MOON All of the following are examples of fraud and abuse except: [Billing for services not rendered, Unbundling, Unknowingly billing for services at a higher complexity] - ANSWER Unknowingly billing for services at a higher complexity Which government healthcare program is provided for surviving spouses of veterans killed in the line of duty? - ANSWER CHAMPVA Tricare Provides healthcare to all of the following except: [Uniformed service members and families, Survivors, Civilians working in military treatment facilities, Medal of Honor Recipients] - ANSWER Civilians working in military treatment facilities When a veteran's local VA healthcare center cannot provide service in a timely manner, this program allows the veteran to seek care from the community. - ANSWER Veterans Choice Medicare is not considered primary payer in all of scenarios below except: a. Medicare patient has ESRD and in their 60 Month of dialysis b. Medicare patient is over 65and carries a GHP through their current employer with over 300 employees c. Medicare patient was in an auto accident and has liability insurance - ANSWER Medicare patient has ESRD and in their 60 Month of dialysis The MSP requires that we ask pertinent questions to determine what? - ANSWER If there are other sources of payment primary to Medicare What is the form given to Medicare beneficiaries informing them of potential non-coverage at out-patient services? - ANSWER ABN Which of the following is a reason that organizations seek Joint Commission accreditation? a. It enhances community confidence in the quality and safety of care b. It is in-line with the Anti-Kickback Stature c. It is a requirement of HIPAA - ANSWER It enhances community confidence in the quality and safety of care.