Study Guide Exam for Ryanair Conversion Security 2024/2025 with Verified Answers If a PAX with checked in baggage fails to show up at the boarding gate on time, what will happen? -CORRECT ANSWER - Their hold baggage will be located & off loaded prior to departure If a PAX boards the wrong flight, what procedure applies? -CORRECT ANSWER - - The No.1 informs the Captain & dispatcher - PAX is identified - PAX collects all their belongings & is escorted back to the terminal - CC check the row in which the PAX was sitting, 3 rows in front & 3 rows behind. Other PAX seated in these areas are asked to identify their hand luggage - CC confirm that the head count on board is correct - The No.1 informs the Captain that the procedure is complete When a PAX boards the wrong flight, how many rows in front & behind of where they were sitting are counted? -CORRECT ANSWER - 3 in front & 3 behind In the event of a discrepancy, a full baggage identification process may be necessary as follows: -CORRECT ANSWER - - Ground staff will remove all bags from the hold & place them on the ramp - When instructed by the Captain, the No.1 will ask the last 3 rows of PAX to disembark the A/C using the FWD stairs, identify their bags on the ramp & re -enter via the AFT stairs - When these PAX are boarding the A/C again, the No.1 will ask the next 3 rows of PAX to follow this procedure - The No.1 will ensure a steady flow of PAX. A CC should be assigned to direct PAX in the cabin - This process continues until all PAX who have checked in baggage have identified their hold bags - The No.1 will inform the Captain once the process is complete During the baggage identification process, how many rows leave the A/C at a time? -
CORRECT ANSWER - 3 rows, starting from the AFT What are the types of Hijacker? -CORRECT ANSWER - - Criminals - Mentally unbalanced PAX - Refugees - Terrorists - Political Hijackers Other hijackers may sit amongst other PAX to not make themselves noticed, what are these called? -CORRECT ANSWER - Sleepers What should you do if a hijacker is on board? -CORRECT ANSWER - - Try to warn the Flight Crew as soon as the incident begins. Use the Interphone & say 'A PAX demands to see the Captain' - Obey hijackers orders - Ensure that only one CC at a time approaches the hijacker at any one time - Wherever possible, close & lock bars - Be observant at all times (info may help authorities when incident is concluded) - Negotiate patiently - Follow 9 point plan What should you NOT DO when a hijacker is on board? -CORRECT ANSWER - - Antagonise or argue - Talk down to them or appear clever - Refer to insanity or mental disorders, even in the attempt to ease the tension by making a joke - Give alcohol unless demanded - Make any sudden move likely to be misunderstood - Try to disarm the hijacker - Suggest a course of action (you may be blamed if it goes wrong) 9 point plan: -CORRECT ANSWER - 1) Remain seated in take off/landing positions - Rescuers expect you to be there - Communication at hand - Available to help with evacuation 2) Keep aisles clear - In case of evacuation - Allows rescuers easy access through the cabin 3) Serve PAX with trays - If food is delivered to the A/C - it will be on trays - If there are no trays, use empty bar trolley drawers - Keep aisle clear 4) Keep PAX under control 5) Keep PAX movement to a minimum - To avoid hijackers feeling threatened 6) Make mental note of PAX movement - May help to identify 'sleepers' 7) Collect information - Number of hijackers - Details of clothes, shoes, accents, weapons, ammunition, radios etc 8) Be prepared to evacuate - Evacuation drills 9) Review emergency procedures
CORRECT ANSWER - 3 rows, starting from the AFT What are the types of Hijacker? -CORRECT ANSWER - - Criminals - Mentally unbalanced PAX - Refugees - Terrorists - Political Hijackers Other hijackers may sit amongst other PAX to not make themselves noticed, what are these called? -CORRECT ANSWER - Sleepers What should you do if a hijacker is on board? -CORRECT ANSWER - - Try to warn the Flight Crew as soon as the incident begins. Use the Interphone & say 'A PAX demands to see the Captain' - Obey hijackers orders - Ensure that only one CC at a time approaches the hijacker at any one time - Wherever possible, close & lock bars - Be observant at all times (info may help authorities when incident is concluded) - Negotiate patiently - Follow 9 point plan What should you NOT DO when a hijacker is on board? -CORRECT ANSWER - - Antagonise or argue - Talk down to them or appear clever - Refer to insanity or mental disorders, even in the attempt to ease the tension by making a joke - Give alcohol unless demanded - Make any sudden move likely to be misunderstood - Try to disarm the hijacker - Suggest a course of action (you may be blamed if it goes wrong) 9 point plan: -CORRECT ANSWER - 1) Remain seated in take off/landing positions - Rescuers expect you to be there - Communication at hand - Available to help with evacuation 2) Keep aisles clear - In case of evacuation - Allows rescuers easy access through the cabin 3) Serve PAX with trays - If food is delivered to the A/C - it will be on trays - If there are no trays, use empty bar trolley drawers - Keep aisle clear 4) Keep PAX under control 5) Keep PAX movement to a minimum - To avoid hijackers feeling threatened 6) Make mental note of PAX movement - May help to identify 'sleepers' 7) Collect information - Number of hijackers - Details of clothes, shoes, accents, weapons, ammunition, radios etc 8) Be prepared to evacuate - Evacuation drills 9) Review emergency procedures
