Quality Driven Management (QDM) Expert Exam - Questions with Verified Answers

Quality Driven Management (QDM) Expert Exam - Questions with Verified Answers Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... failures, variation, and success Which principle addresses waste reduction and/or elimination? Optimize Business Performance Which type of activity is the customer willing to pay for? value-added activity Which action does not embody the Be Scientific Principle? Following your gut instinct Which tool is used in a quality improvement project and states the business objectives QAT Charter Which tool will help determine the scope of my project? SIPOC What tool will help me gain insight into customer expectations? Voice of Customer (VOC) What tool helps link projects to strategic objectives regarding customer relationships? Customer Corridor You should always pilot your solution to ensure it performs as expected False A diagram used to brainstorm causes of a failure and sort the causes into categories Fishbone Way of brainstorming that helps to dig beyond initial observations of a problem's cause 5 Whys Which step is not a part of the Launch phase of ABLE? 1 Prepare an implementation plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale implementation? Which is not a component of a control plan 1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans How much a measure deviates from the norm over time? Variation A graph that pictures the degree of variation in a process Run Chart If your targets aren't achieved you should return to the Assess phase and restart False Repacking equipment to move storage is an example of what type of activity Non-value add What type of activity is training on a new regulation? Value enabling What type of waste can result from under-delivering on a product or service? Correction Which tool helps you to maintain an organized, safe and high-performing way of working? 5S+1 Identifying and removing core constraints is an example of Systems thinking Paul can tell with just a glance if a tool is missing. What QDM tool is he using? Visual Management Which change management approach should be used in conditions of high risk? Power-coercive The environmental-adaptive change management approach should be used in which condition When radical change is necessary The basic assumption of the Normative-re-education approach is that People want to go with the flow Which answer is not one of the objectives common to all projects Time Scope Performance Success Which activity common to all project management processes must have a plan? Controlling Which stakeholder is considered a dedicated stakeholder? Project team members Which stakeholder is not considered an interested party? Sponsors The Charter is an output from the ASSESS Phase and what project management process Initiating The project plan is the output of which phase of the project management process? Planning What is the principal output of the managing phase in project management? Deliverable Which of the following is not a role that project managers must be able to fulfill Leader Planner Mentor Facilitator The duties of a facilitator include communicating, resolve conflict, procuring, and motivating Which is a benefit of having a project manager from a people component perspective Increased accountability