DHL 101 Test Questions with Correct Answers

DHL 101 Test Questions with Correct Answers What does DHL Stand for - Answer-AQdrian Dalsey Larry Hillblom Robert Lynn DHL Value Proposition - Answer-Specialist in International: 1) Global Expertise 2)Service Excellence 3) International focus 4 Divisions of DHL - Answer-Ecommerce Freight Forwarding Express Supply Chain CEO OF DHL EXPRESS USA - Answer-Ken Allen CMO (Chief Officer of Marketing) US/Americas - Answer-Christine Nashick VP of Sales for the US - Answer-Chet Paul CEO of Americas - Answer-Mike Parra CFO - Answer-Rafael Estevez VP of Operations - Answer-Cain Moodle VP of Human Resources - Answer-Colin Beynon LQ Hot Leads - Answer-Customer service Website at DHl-U Web search LQ Warm Leads - Answer-Dispatch Credpromo Onlime TMCash Purpose of Mulitchannel - Answer-To start up the business with DHL with customers that are small businessed, startups, or do low volume shipments. Also with customers with quicker shipment turnaround. TSE Revenue Threshold - Answer-$100-$1,499 MC Revenue Threshold - Answer-$0- $99 TS Revenue Threhold - Answer-$1,500 - $40,000 Mulitchannel sales Objectives - Answer-1) Intitate sales process in 24 hrs 2) Acquisition Revenue Accoure new business to hel dhl's existing business grow market share 3) Retention RevenueBuild up existing business to maintain and grow current revenue Tela Sales Sales Objectives - Answer-1) Initate sales process in 24 hrs 2) Acquisition Revenue Accoure new business to hel dhl's existing business grow market share 3) Retention RevenueBuild up existing business to maintain and grow current revenue Telasales main purpose - Answer-Small to medium businessed, all indusrty customers, build relationships with customers Integrator - Answer-A closed loop network of door to door transportation for Air Express. DHL owns their own hubs, gateways and scheduled infrastructure. DHL Intergrator advantges - Answer-Faster More Accountable Price Consistent Reliable Complete visibility Customers can forecast budgets Freight Forwarder - Answer-Is a person or company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or final point of distribution What freight forwarders do - Answer-Contract with a carrier to move the goods. A forwarder does not move the goods but acts as an expert in supply chain management. Contracts with carriers to move cargo. Typically a forwarder does not own the vehicles or aircraft it uses Customs Clearance - Answer-The act of passing good through customs so that they can enter or leave the country