MSSC safety assessment final exam with correct answers

MSSC safety assessment final exam with correct answers 1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental - CORRECT ANSWER-External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - CORRECT ANSWER-customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External - CORRECT ANSWER-external 4. Customer satisfaction should always be the first objective considered when developing _________. a) Vendors b) New or improved products c) Teamwork d) Training matrix - CORRECT ANSWER-new or improved products 5. The ________ of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b) Function c) Cost d) Utilization - CORRECT ANSWER-function 6. Product designers should always consider the effects of tooling design and cost during ___________. a) Prototype development b) Process capability studies c) Team kickoff meetings d) Maintenance of a machine - CORRECT ANSWER-prototype development 7. Product design teams should provide an environment that encourages ________. a) Criticize other team members at any time b) Add their design ideas freely c) Attend meetings whenever they are available d) Report team meetings to the boss - CORRECT ANSWER-Add their design ideas free 8. Teamwork, concurrent engineering, tools and techniques are needed in order to make _______________. a) Product introduction b) Sales c) Product scam prevention efforts d) Safety tests - CORRECT ANSWER-Product introduction 9. Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of _____________. a) Brainstorming b) Product analysis c) Concurrent engineering d) Production processing - CORRECT ANSWER-Concurrent engineering 10. _______ is a design methodology that designs features into the product that makes it cheaper to manufacture, while maintaining its ability to perform its intended function. a) Design for Manufacturing and Assembly (DFMA) b) Design Criteria and Performance (DCP) c) Design, Manufacture, Deliver (DMD) d) Design for Production and Performance (DPP) - CORRECT ANSWER-Design for Manufacturing and Assembly (DFMA) 11. to be successful ________must be tied to the company's business plan. a) Team goals b) Donations to the community c) The stock market d) Cross-Training assignments - CORRECT ANSWER-team goals 12. A team should develop a spending plan as part of their decision making process ________________. a) to ensure that they do not exceed the amount of money allocated to the project b) to ensure that they use all the money allocated to the project c) in case they are audited d) because it is a requirement of all teams - CORRECT ANSWER-to ensure that they do not exceed the amount of money allocated to the project 13. Supervisors should set measurable objectives to have a way to ____________. a) Eliminate the need to review employees