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MGT 312 Final Exam (2017 Version)

1) Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to: Logical-mathematical intelligence Intrapersonal intelligence Naturalist intelligence Interpersonal intelligence 2) The productive potential of an individual’s knowledge, skills, and experiences is known as: Human capital Social capital Ethical capital Soft skills 3) Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes: High self-direction High influence over others High security High social value 4) The steps in the process of stereotype formation and maintenance in order are: Categorization, inferences, expectations, maintenance. Inferences, categorization, expectations, maintenance. Expectations, categorization, inferences, maintenance. Categorization, expectations, inferences, maintenance. 5) The potential to understand and regulate oneself is known as: Kinesthetic intelligence Intrapersonal intelligence Naturalist intelligence Interpersonal intelligence 6) Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to: Internal causes Self-serving bias External causes Fundamental bias 7) Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at: Consistency Distinctiveness Explicit factors Implicit factors 8) When something is _______, it stands out from its context. Stereotypical Salient A schema Semantic 9) Self-enhancement and self-transcendence are: Personal attitudes Workplace attitudes Endpoints of one of the dimensions of values Cognitions 10) A person can build his/her social capital by: Shadowing a higher-level manager Getting a mentor Learning a new language Being trained in new skills 11) Which of the following is the least fixed of a person’s individual differences? Intelligence Emotions Cognitive abilities Attitudes 12) The contingency approach suggests that: A manager needs to learn a set of hard-and-fast rules. OB theories apply to all situations. There is one best way to manage. The best answer depends on the situation. 13) The process that enables us to interpret and understand our surroundings is called: Stereotyping Suppression Selection Perception 14) Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here? Promoting social system stability Shaping behavior by helping members make sense of their surroundings Giving members an organizational identity Facilitating collective commitment 15) Regarding using personality testing as part of the hiring process, experts have concluded that: The typical personality test is not a valid predictor of job performance There are many valid instruments available to managers to test for personality types Only the Big Five should be used as predictors of job performance The effects of personality on job performance are so large it cannot be ignored by managers 16) The extent to which an individual identifies with an organization and commits to its goals is called: Perceived organizational support Organizational commitment Organizational satisfaction Job involvement 17) In Ajzen’s theory of planned behavior, ______ is (are) the key link between _________. Attitudes; intentions and planned behavior Intentions; norms and attitudes Intentions; attidtudes and planned behavior Norms; intentions and planned behavior 18) Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence. Spatial Intrapersonal Interpersonal Bodily-kinesthetic 19) Research shows that, in general: Social capital decreases work group integration. Social capital decreases organizational performance. Social capital can improve operations. Social capital increases group conflict. 20) The interdisciplinary field dedicated to understanding and managing people at work is called: Management dynamics Organizational dynamics Management theory Organizational behavior 21) Which of the following mechanisms for changing organizational culture addresses all three levels of culture? Rites and rituals Deliberate role modeling, training, and coaching Organizational goals Workflow and organizational structure 22) Stimulation is in the ____________ part of Schwartz’s model. Openness to change Conservation Self-transcendence Self-enhancement 23) ___________ is associated with success for managers and salespeople. Agreeableness Emotional stability Extraversion Introversion 24) The two dimensions of the competing values framework are: Internal-external and group-individual Group-individual and stable-flexible Internal-external and anticipatory-retrospective Internal-external and stable-flexible 25) Organizations with adhocracy cultures are described as: Internally focused and valuing flexibility Externally focused and valuing flexibility Externally focused and valuing stability and control Internally focused and valuing stability and control 26) Sustainable businesses tend to be run by CEOs who are: Controlling Target-driven Intelligent People-centered 27) According to the Ajzen model, the strongest predictor of an employee’s behavior is (are): The employee's intentions Social norms The employee's attitudes The employee's values 28) The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change. Radically innovative Product Adaptive Innovative 29) Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a: Semantic memory Self-serving bias Stereotype Negativity bias 30) The distinction between flexible and fixed individual differences: Is that managers have little or no impact on flexible differences Is that managers should hire people based on their attitudes and emotions Is that managers have little or no impact on fixed differences Has no practical value for managers

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