TXRH SERVER TEST Questions and Answers 2023 with
complete solution
What is the texas roadhouse story?
Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items
and dressings, ice cold beer, and legendary margaritas
What is the first time guest program?
Identifying and WOWing a guest who has never eaten at a Roadhouse
Items that create the proper TXRH uniform (7)
Black/brown belt
Black Texas Roadhouse t shirt
Maroon apron (no stains)
Name tag
Slip resistant black/brown
No-fray dark blue jeans
Hair (off face & neck)
Define the term "86"
An item is no longer available
Define the term "in the weeds"
Someone is behind in their job duties and needs help
A person who takes food or drinks to a table is called a_____
Runner
What is service with heart? (4)
Ensuring a guests experience is legendary
Making the guests day
Doing more than is expected by the guest
Service that is friendly and fun
What are examples of "full hands in, full hands out"?
Bringing entrees, appetizers, and salads to the table
Taking all dirty dishes and glasses back to the dish area
Define the term "flagging"
Placing a bev nap in front of a guest to signify they have been greeted
Who is responsible to clean table tents and underneath the tables throughout the
night?
Servers & SA's
Who is responsible for cleaning and stocking the server alley?
Servers
Why is pre-bussing important?
Helps with faster table turns
It gives the guest more room to enjoy their dining experience
It reduces SA trips to and from the kitchen
What are the main categories of salesmanship?
Suggestive selling, upselling, and sharing
Placing ideas or steering a guest toward product you think they will like is known
as:
complete solution
What is the texas roadhouse story?
Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items
and dressings, ice cold beer, and legendary margaritas
What is the first time guest program?
Identifying and WOWing a guest who has never eaten at a Roadhouse
Items that create the proper TXRH uniform (7)
Black/brown belt
Black Texas Roadhouse t shirt
Maroon apron (no stains)
Name tag
Slip resistant black/brown
No-fray dark blue jeans
Hair (off face & neck)
Define the term "86"
An item is no longer available
Define the term "in the weeds"
Someone is behind in their job duties and needs help
A person who takes food or drinks to a table is called a_____
Runner
What is service with heart? (4)
Ensuring a guests experience is legendary
Making the guests day
Doing more than is expected by the guest
Service that is friendly and fun
What are examples of "full hands in, full hands out"?
Bringing entrees, appetizers, and salads to the table
Taking all dirty dishes and glasses back to the dish area
Define the term "flagging"
Placing a bev nap in front of a guest to signify they have been greeted
Who is responsible to clean table tents and underneath the tables throughout the
night?
Servers & SA's
Who is responsible for cleaning and stocking the server alley?
Servers
Why is pre-bussing important?
Helps with faster table turns
It gives the guest more room to enjoy their dining experience
It reduces SA trips to and from the kitchen
What are the main categories of salesmanship?
Suggestive selling, upselling, and sharing
Placing ideas or steering a guest toward product you think they will like is known
as:
